Development of Knowledge Management Toolbox for SMEs

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Development of Knowledge Management Toolbox for SMEs

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Development of Knowledge Management Toolbox for SMEs

  1. 1. Hochschule RheinMain Development of Knowledge Management Toolbox for SMEs Innovation and Knowledge Management Prof.Dr.North Wiesbaden Business School WS2011/12 • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 1
  2. 2. Agenda Hochschule RheinMain1. Introduction – Two main purposes of the Thesis – Purpose of the KM-Toolbox2. KM-Tools3. KM-Tools of SME‘s in Rosario – Most common KM-tools – Company examples4. KM-Toolbox – Creating a KM-Toolbox – Finished KM-Toolbox5. Conclusion • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 2
  3. 3. 1.Introduction- Two main purposes of the Thesis Hochschule RheinMain1) Collect all possible tools• Must be: Easy to use Just-in-time Ready to connect2) Create a KM-Toolbox• Systematization along the knowledge ladder• Defining what function KM-tools should fulfill • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 3
  4. 4. 1. Introduction- Purpose of a KM-Toolbox Hochschule RheinMainWhy KM-Toolbox? numerous KM-tools with different functions A Toolbox organizes tools – Tools can be found easily – User knows the function of each tool (f.i screwdriver is used to tighten or loose screws) It eases to find the right tool • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 4
  5. 5. Hochschule RheinMain 2. Knowledge Management Tools • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 5
  6. 6. 2.KM-Tools-Organisational tools Hochschule RheinMain• Competence Matrix Stefan Maria Julia – Who knows what? Word xxx xx x• Yellow pages Excel x x xxx – lists of internal experts Power xx xxx xx Point• Libraries – dictionaries, handbooks, documents• Databank – market data, customer data • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 6
  7. 7. 2.KM-Tools: Tools for exchanging Hochschule RheinMain• Email• Intranet – Company‘s internal website for employees• Instant messaging – for a quick exchange of information• Newsletter – being updated• Video conference • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 7
  8. 8. 2.KM-Tools- Tools for exchanging in groups Hochschule RheinMain• Communities of Practice• Communication Forum – Platform for discussions and debates• Wiki – Encyclopedia• Blog f.i Travel blog • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 8
  9. 9. 2.KM-Tools-Encourage Creativity Hochschule RheinMain• Suggestion scheme – Drop-in box for ideas• Spare time – f.i 10% of working time on other projects• Idea competition – best idea will be rewarded• Typical creativity techniques – Brainstorming,mind mapping • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 9
  10. 10. 2.KM-Tools-getting together Hochschule RheinMainVarious forms of meetings:• Expert meeting – F.i. for getting advices• Knowledge café – people move from table to table after 10-15min• Story telling – sharing experience• Employees breakfast – Informal way of getting together • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 10
  11. 11. 2.KM-Tools- educational tools Hochschule RheinMain• Seminars, Coaching• Mentoring – Expert trains his successor• Job rotation – Changing task in a period• Project learning – Including an employee in a project • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 11
  12. 12. 2.KM-Tools - external knowledge Hochschule RheinMain• Experts/Consultants – F.i for special projects like Mergers&Acquisitions• Patents – F.i for producing drugs or constructing a special machines• Business Alliances and cooporation – F.i businesses from same sector share risks/chances • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 12
  13. 13. Hochschule RheinMain 3. KM Tools of SMEs in Rosario • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 13
  14. 14. 3.KM-tools of SMEs in Rosario-most common tools Hochschule RheinMain• Trend/Market Analysis• Trade fairs• Internet• Business travels• Participating on seminars and courses• Intensive Customer management (emails,phonecalls, pre-and after-sale service)• Teamwork• Meetings• Brainstorming• Fileservers, back up on CDs • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 14
  15. 15. 3.KM-Tool of SMEs in Rosario Hochschule RheinMainKretz• Idea creation competition among emloyees• Collaboration with the University of Rosario – Offers MBA program for Kretz employees• Own football playground, room with Ping Pong table, football table• Gantt Chart with the company goals• LCD Monitor that – displays the company performance in comparision with the peer group – shows the current stage of the production to avoid production errors• Information Manangement System – provides information about the quality and production of a product for further improvement • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 15
  16. 16. 3.KM-Tools of SMEs in Rosario Hochschule RheinMainKIP• Facebook – To get in touch with potential customers• Cooperation with PyMEXPORTA – To recieve data/knowledge about exportationNeo Soft• Scorecard – For measuring financial goals • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 16
  17. 17. 3.KM-Tools of SMEs in Rosario Hochschule RheinMainOpen Automation• Alliance with Siemens – which offers courses• Practica Profesional Supervisadadas – system where students can participate on projects during their studies (encourage future employment)Bioceres• Scientific cooperation with CONICET – for product testing• Aquisition of patents – For machines• Regular football matches – For building team spirit • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 17
  18. 18. Hochschule RheinMain 4. The Knowledge Management Toolbox • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 18
  19. 19. 4.Creating a KM-Tool Box- Knowledge Management ladder Hochschule RheinMain Business goals -> KM goals • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 19
  20. 20. 4.Creating a KM-Toolbox- a Tool‘s function Hochschule RheinMainWhat functions should a tool fulfill?1) Allow transparency• Indentifying what information, knowledge and competencies exist in the company2) Make available• Should make relevant information, knowledge and competencies available3) Exchange and learning• Should allow to exchange information, knowledge and competencies • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 20
  21. 21. 4.The KM-Toolbox: with tools Hochschule RheinMain Sequence of KM actions 1.Allow transparency 2.Make available 3.Exchange and learning Knowledge stairs Information Where can I find which Which user of the organization How can I exchange current Information? needs which information in Information? •Databank which format? •Libraries •Newsletter •Intranet •blogs •Videoconference • manual •email •wiki Knowledge Who knows what or who is How can be knowledge edited How can I exchange responsible for a specific context-wise? knowledge and experiences? issue? •Suggestion scheme •Meetings •Yellow pages •Creativity techniques •Communities of Practice •Meetings •Story Telling •Spare time •Mentoring •patents •Video conference •Communication forum •Employees breakfast Competency Who is able to do what? How can I obtain How can I or the team obtain •Competency matrix competencies from others competencies quickly? right away? •Team work •Experts •Project learning •Coaching •Job rotation •Mentoring • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 21
  22. 22. 5.Conclusion Hochschule RheinMain• All activities that contributes in sharing, generating or distributing knowledge can be seen as KM-Tool• Not all tools fit in all organizations!• Find the right combination of tools according to the business goals, corporate culture and the company‘s infrastructure and hierachical structure• Due to flat hierachy level the SMEs in Rosario had to put less effort in motivating their employees• Remove barriers (limited time and budget) and motivate employees for an effective KM-Tool application • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 22
  23. 23. Hochschule RheinMain Thank You For Your Attention! • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 23
  24. 24. Hochschule RheinMain• Business Alliances (2011): Maps of World. Finance. Your Window to the World, URL: http://finance.mapsofworld.com/corporate-finance/hybrid- financing/business-alliances.html,Abruf: 16.09.2011• Götz, K. (2002): Wissensmanagement.Zwischen Wissen und Nichtwissen (2.Auflage), Band 9, München: Rainer Happ Verlag• Güldenberg, S. (2003): Wissensmanagement und Wissenscontrolling in lernenden Organisationen. Ein systemtheoretischer Ansatz (4.Auflage) Wiesbaden: GWV-Fachverlag GmbH• Herbst, D. (2000): Erfolgsfaktor Wissensmanagement. Berlin: Cornelsen Verlag• Mittelmann,A. (2011): Werkzeugkasten Wissensmanagement. Mehr als 60 Methoden praxisnah erklärt. Nordestedt: Books on Demands GmbH• North, K. (2009): Gesamtkonzept Wissensmanagement• North, K. (2011): Wissensorientierte Unternehmensführung. Wertschöpfung durch Wissen (5.Auflage). Wiesbaden: Gabler Verlag• North, K. (2011a): Evaluation des Wissensmanagement: Wie effizient und umfassend können sie diese Fragen Ihrer Organisation beantworten • Kaya Sivalingam •7th Dec 2011 Wiesbaden Business School • Hochschule Rhein-Main 24

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