Power Load Shedding Communicated

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The ideal communications tool to share Electricity Load Shedding plans with the Public

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  • Power Load Shedding Communicated

    1. 1. SurePower Messaging System <ul><li>Jan’08 </li></ul><ul><li>The ultimate Load Shedding </li></ul><ul><li>Communications system </li></ul><ul><li>The Tool focused on enabling the Licensed Power Distributors at Municipality level to distribute electricity effectively to Residential and Business Users </li></ul><ul><li>Pieter Henning </li></ul><ul><li>SureLink Consultants </li></ul>
    2. 2. Agenda <ul><li>What is our Mission </li></ul><ul><li>Who are we </li></ul><ul><li>Value Proposition </li></ul><ul><li>Timing of implementation </li></ul><ul><li>Agreement </li></ul>
    3. 3. Components of Service <ul><li>What Is SurePower Offering? </li></ul><ul><li>Operational management tools </li></ul><ul><li>Public Relations management tools - to converse with the public as EUs. </li></ul><ul><li>Delivering Tools and Reports to the </li></ul><ul><li>Power Distributor </li></ul><ul><li>to be the pioneer in changing the demand patterns of Electricity Users. </li></ul>
    4. 4. Quick Hit Power Plan <ul><li>Negate the need for load shedding, with </li></ul><ul><li>mandatory quotas </li></ul><ul><li>a penalty and incentive system </li></ul><ul><li>Power conservation programme </li></ul><ul><li>E lectricity rationing programme : </li></ul><ul><li>1. quotas will be allocated, 2. who will be exempt from the programme, 3. what incentives and penalties will be in place, 4. when it will start and 5. what legislative enablers Govt need to have in place for the programme to work </li></ul>
    5. 5. Deliverables <ul><li>Identify with the Electricity Users (EU); where they are and by which Circuit Breaker (CB) they are controlled </li></ul><ul><li>PowerCell is the affected geographic area </li></ul><ul><li>Participants of SurePower receiving the SMS advice of a possible change in electricity supply </li></ul><ul><li>Various client reports for decision making </li></ul><ul><li>Related Public Relations advices ensuring good client care </li></ul>
    6. 6. Load Block1
    7. 7. Sampling the PowerCells
    8. 8. PowerCell area per CB
    9. 9. Services - Delivered <ul><li>SP will provide PD with Landline and Cellular information of the SP member group, pledging as partners with the PD to managing electricity usage. </li></ul><ul><li>The PD will inform SP of the time a specific suburb will be affected, typically 15 minutes before LS is due. </li></ul><ul><li>SP will also provide the Public Relations service of advising the EU of imminent LS by Landline or SMS. </li></ul><ul><li>SP will also gather, analyse and report further statistical customer profile information to the PD in order that the PD can plan and execute Load Shedding more effectively. </li></ul><ul><li>SP will advise and produce a Customer Care plan around the Energy Savings Programme to be implemented by the PD. </li></ul>
    10. 10. Operational Services Compared <ul><li>Current Practice vs SurePower style </li></ul><ul><li>Let the Jury decide </li></ul><ul><li>The Superior aspects </li></ul><ul><li>Conversing with your Customers </li></ul><ul><li>Using the SP innovation to quickly determine the profile of your EUs </li></ul><ul><li>Providing Planning Tools for LS Planning </li></ul><ul><li>Maintaining an association of Partners </li></ul><ul><li>Income of PD is protected </li></ul>
    11. 11. Sampling of participants – 2 Period Groupings Office Hours
    12. 12.
    13. 13. Media Advertisement <ul><li>CityPower wants to talk to you! </li></ul><ul><li>We plan to provide our clients with the best </li></ul><ul><li>info when we are forced to LoadShed, by joining forces as a Power Partners. </li></ul><ul><li>When a LoadShed occurs in the next week, please SMS your details to 35647: </li></ul><ul><li>Surname, Time of power being switched, Street Number, Street Name, Suburb, Postal Code </li></ul><ul><li>We will then SMS you the next time when we anticipate to LoadShed. </li></ul>
    14. 14. SMS Advice Examples <ul><li>Advice of Switch. Off / On Mr EJ Citizen it is envisaged that the power in the area that you indicated will be switched off / on at xxhyy am today. </li></ul><ul><li>EU must reRegister . </li></ul><ul><li>Mr EJ Citizen Your info did not map with any Shutdown events. </li></ul><ul><li>Please feel free to send another SMS to 35671 at the next Shutdown event, that you would like to reregister in order to have a valid profile. </li></ul><ul><li>Exclusive rationing advice to an EU Mr EJ Citizen, since you repeatedly refused to comply with the stipulated ration for your premises account, we are proceeding to regulate your electricity supply in the peak periods . </li></ul><ul><li>We will however advise you 15 mins before the event per SMS. </li></ul><ul><li>Reinstate ent of Service to an EU Mr EJ Citizen, since you have performed so well in managing your electricity consumption to acceptable levels, you may forthwith consume power at your traditional contract level. </li></ul>
    15. 15. Benefits to the Municipality <ul><li>Good contact with participating EUs in a Win-Win situation </li></ul><ul><li>Build up a profile of the type of EUs that can be mapped as a GIS database </li></ul><ul><li>Determine the most feasible PowerCells to Load Shed on short Eskom notice. </li></ul><ul><li>Improve the knowledge of the needs of EUs </li></ul><ul><li>Ensure good PR with the public that the PD makes an informed decision </li></ul>
    16. 16. Good use of information <ul><li>No invasion of Privacy EU has requested info to be sent </li></ul><ul><li>The PD will only use the info pertaining to their clients to improve their services </li></ul><ul><li>Although the address details of the client remains confidential, all vital info can be delivered to the participating client. </li></ul>
    17. 17. Role players in Delivery <ul><li>PD offers LS time notices </li></ul><ul><li>SP operates services on SLA </li></ul><ul><li>PD to provide endorsement letter. </li></ul><ul><li>SP can form a consortium of partners </li></ul><ul><li>Various profile reports are customised for Control Centre use. </li></ul><ul><li>PR advertising are agreed on </li></ul><ul><li>GIS maps of EUs can be merged with current MIS systems of the PD. </li></ul>
    18. 18. Timing ideal <ul><li>Winter Higher electricity demands </li></ul><ul><li>Provincial Energy Saving Programmes requires communications </li></ul><ul><li>Reduction of 5% only in 6 hour peak demand periods more valuable than 10 % in 24 hr day. </li></ul><ul><li>Business action Pledge initiatives must be countered by Government. </li></ul><ul><li>PD have completed their asset Management profiles </li></ul>
    19. 19. Service Delivery by SurePower <ul><li>SureLink Consultants will provide the customer profile reports to PD. </li></ul><ul><li>SP will utilise specialist service providers to contribute in providing a integrated service to the PD. </li></ul><ul><li>SP can provide consultation on Image Management as to achieve better Public Relations with the EUs. </li></ul>
    20. 20. Resolutions Needed <ul><li>PD endorse the SurePower project and concur to advise when load Shedding may be expected. </li></ul><ul><li>PD will participate in the survey period by scheduling Load Shedding with SurePower as concurred. </li></ul><ul><li>PD will place public advertisements inviting the public to partner collectively in the programme. </li></ul>
    21. 21. <ul><li>Your Key to Improving Service Delivery </li></ul><ul><li>Thank you </li></ul><ul><li>C: 083 2770004 surelinks@ mweb.co.za </li></ul><ul><li>SureLink Consultants </li></ul><ul><li>Tel: 011-7634629. Mobile: 0832770004 </li></ul><ul><li>PO Box 5160, Horison, 1730 [email_address] </li></ul>A Municipality initiative
    22. 22. That is IT! Thank you
    23. 23. Project Team <ul><li>the Municipality Operational planners </li></ul><ul><li>SurePower Spec programmer </li></ul><ul><li>Media partner </li></ul><ul><li>Stakeholders of the PD </li></ul>
    24. 24. SurePower ( SP ) <ul><li>What are we Offering? </li></ul><ul><li>Tools executing the Quick Hit Power Plan </li></ul><ul><li>Considering the needs of CoCT PD </li></ul><ul><li>Good Control Room Planning Tools </li></ul><ul><li>Quick messaging service to Residential EUs forming Customer Care partnerships. </li></ul><ul><li>Description of what the SP service delivers </li></ul><ul><li>What results will be delivered by us? </li></ul><ul><li>What Resolutions are required to implement the SP service </li></ul>
    25. 25. Management Tools provided <ul><li>Consumer behaviour Interventions to the benefit of both parties </li></ul><ul><li>Powercell Cellphone number sets to send SMS to. </li></ul><ul><li>Inexpensive mobile telephony messaging used, not only for Corporate use. </li></ul><ul><li>Quota management advices </li></ul><ul><li>GIS mapping of EU accountholder is ideal for LS planning </li></ul>
    26. 26. Easy connections Sure Power PD EU DataCentre Computer Info!
    27. 27. SMS & USSD advices to EUs The SMS can have various notices
    28. 28. Financial Plan <ul><li>Advertising by PD - R60k </li></ul><ul><li>Programming by SP - R840k </li></ul><ul><li>Consortium will run and finance the SP service by end May’08 </li></ul><ul><li>Cost of Messaging; </li></ul><ul><li>Cellphone SMS: 20c per event </li></ul><ul><li>Landline Telephone Voicemail; 55c </li></ul>
    29. 29. Advertisement to the Public <ul><li>Advert to Electricity Users to participate </li></ul><ul><ul><li>Become a Partner in managing Electricity Load shedding </li></ul></ul><ul><li>SMS your request to be notified of planned Electricity Load sheds to 35671 and you will receive notification when it is due to happen in your area! </li></ul><ul><li>Your Electricity Provider will partner you in reducing the power disruptions as much as they can. Taking into account the details you provide, you will receive a SMS next time a Power Shedding is planned in your area. </li></ul><ul><li>Within half an hour of you experiencing a Power cut the first time; send an SMS * to 35671 </li></ul><ul><li>With the following details (and a comma between each field); </li></ul><ul><li>Title, Surname, </li></ul><ul><li>Time of the Power being cut, </li></ul><ul><li>Street Name, St Number, St Postal code </li></ul>
    30. 30. Notice from the Municipality <ul><li>Information required from PD: </li></ul><ul><li>By Internet webpage: </li></ul><ul><li>Initial Setup registration: </li></ul><ul><li>The ID of the PD </li></ul><ul><ul><li>Telephone number: </li></ul></ul><ul><ul><li>The ID name of the circuit breakers: </li></ul></ul><ul><li>At the time of Planning a Power Shed : </li></ul><ul><li>The Eskom Bulk ID: </li></ul><ul><li>The time of the Power Shedding: </li></ul><ul><li>The Circuit Breakers IDs involved: </li></ul><ul><li>The period of the intended Power break in hours: </li></ul><ul><li>Name of the person reporting: </li></ul><ul><li>Ref number: </li></ul><ul><li>The notice should be delivered at least 10 minutes before the due time! </li></ul>

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