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Workplace learning

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What is workplace learning and how is it changing learning strategy? What do organisations need to do to build a coherent and actionable workplace learning strategy?

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Workplace learning

  1. 1. Deep insights, pragmatic advice Workplace Learning A Major L&D Challenge David Wilson September 2011© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  2. 2. Deep insights, pragmatic advice Agenda • What is Workplace Learning? • Understanding the Learning Ecosystem • Key Challenges for L&D Europe’s leading independent Corporate Learning Analyst© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  3. 3. Deep insights, pragmatic advice What Learning do you do in the Workplace?© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  4. 4. Deep insights, pragmatic advice What’s a good model for learning in the Workplace?© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  5. 5. Deep insights, pragmatic advice© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  6. 6. Deep insights, pragmatic advice Learning through ....© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  7. 7. Deep insights, pragmatic advice Learning through .... Informal Formal© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  8. 8. Deep insights, pragmatic advice But what do we do in reality? What does it mean for L&D? • Role, Strategies/Activities, • Investment, Impact, etc© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  9. 9. Deep insights, pragmatic advice Learning Ecosystem Model Now Future© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  10. 10. Deep insights, pragmatic advice C Learner What is your Learning Ecosystem? Developed e-learning Now & SME Future© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  11. 11. Deep insights, pragmatic advice Workplace Learning Examples • Resolving a new customer issue for the first time • Becoming more productive in using a new system • Running a meeting better • Checking some facts before a meeting • Fitting in better with the team and increasing team performance • Researching information for a proposed strategy • Checking what other people have asked previously • Asking a customer how you could have done it better • Analysing quality information on a process • ... Thinking about how I do my job better© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  12. 12. • Understanding L&D’s Role Deep insights, pragmatic advice • Developing Strategies • Impacting Performance What is your Learning Ecosystem? Now & Future C Learne r© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  13. 13. Deep insights, pragmatic advice Key Challenges for L&D • What role should L&D play? – Owner, Deliverer, Facilitator, None? – Is L&D trying to formalise the informal? • L&D has a habit of delivery – Is L&D looking for delivery solutions for workplace learning? – L&D typically measures activity and satisfaction – Business outcomes are always harder • L&D has processes for managing structured learning, how or should we manage workplace learning? – Is it less valuable because it is not managed by L&D?© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  14. 14. Deep insights, pragmatic advice In the Corporate Workflow • Need to reflect on the genuine context for workplace learning before we can understand how L&D can support it • Cannot consider workplace learning at a theoretical level: Have to look at specifically in the detailed context – Of the individual – Of the task – Of the work team and work flow • What are the trigger points for workplace learning? – Team, feedback loops, needing to find something out, – Reflecting on what you or someone else has done© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  15. 15. Deep insights, pragmatic advice Role of L&D? • Should be a facilitator of learning – Enabling people within the organisation to facilitate in their own right – Looking at new opportunities • What does this mean? – Expanding opportunities for explicit learning and learning feedback within work processes – Diversifying content and learning channels to increase flexibility and allow just-in-time learning support – Focusing more on enhancing performance rather working smarter© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  16. 16. Deep insights, pragmatic advice Impact of Coaching? • Can you have great workplace learning without coaching? • Coaching is your key enabler and aggregator – Accelerate and strengthen feedback loops – Link from work to learning support • Also provides a bridge to C Learner formal and collaborative learning approaches© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  17. 17. Deep insights, pragmatic advice Comment on IT Training • Has many of the same behaviours of broader L&D, but ... • Often less guilty of focusing on generic capabilities – Heavily driven by delivering specific business projects – Potentially greater hard alignment with specific realities and activities (e.g. specific application task skills) • But lack the individual feedback mechanisms to understand workplace deficiencies and needs – Tendency for one-size-fits-all solution strategies – EPSS/Simulation could play a greater role here© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  18. 18. Deep insights, pragmatic advice In Summary • Workplace learning is key to enhancing “on the job” performance • It happens anyway, but there is a real potential to enhance and accelerate it • L&D needs to rethink its role and strategies to maximise the potential and connect with what already happens • Focusing on delivery can lead to bad answers • L&D can’t manage the workplace, but it can facilitate more explicit learning opportunities© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  19. 19. Deep insights, pragmatic advice Thank You / Questions? davidw@elearnity.com twitter: dwil23© Copyright Elearnity Limited All Rights Reserved 19 Deep insights, pragmatic advice
  20. 20. Deep insights, pragmatic advice© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  21. 21. Work Based Learning Deep insights, pragmatic advice Business Unit by Business Unit Performance Management C Learner C Learner Now Future© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice
  22. 22. Formal Learning Deep insights, pragmatic advice Eco System Learner Learner Internally Developed e-learning Developed e-learning SME Now Future© Copyright Elearnity Limited All Rights Reserved Deep insights, pragmatic advice

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