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DWX18 Keynote - Dion Hinchcliffe

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Keynote: Creating a Sustainable Digital Workplace in the Exponential Era
Track: Leadership, Strategy and Culture
With workplace technology changing faster than companies can deploy it, sustainability is the signature challenge for digital workplace teams today. Fortunately, there are several emerging trends that help meet the challenge of the rapid pace of technology while also providing a more holistic and integrated employee experience. This wide ranging keynote explores how the digital workplace can be better situated to be more adaptable and personalized for better outcomes.

Published in: Technology

DWX18 Keynote - Dion Hinchcliffe

  1. 1. (cc) Creative Commons, 2010-2018. Constellation Research, Inc. Some rights reserved. @ConstellationR Creating a Sustainable Digital Workplace in the Exponential Era Realizing the Future of Work for Humans using Emerging Tech DION HINCHCLIFFE (@DHINCHCLIFFE) VP & PRINCIPAL ANALYST CONSTELLATION RESEARCH ZDNet Executive Fellow, Tuck School of Business dion@constellationr.com 1
  2. 2. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN Growth of Technology and Human Success: Hand in Hand 1 2 Technology Growing and Change Fastest in History Which Overall Has Been Very Good for Us Human Population over Time Emerging Technology Rate of Change At All Time High
  3. 3. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN Insight: Linear Thinking Does Not Prepare us for Exponential Times More Change in Life and Business in the Next Ten Years Than the Last 40 Combined
  4. 4. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN 1 2Insight: The Value of Digital is Driven by Power Laws That Pay Off Big Downstream But Most Organizations Only Change Linearly, or Logarithmically at Best The Payoff of Power Laws (Like Moore’s Law) Over Time Understanding Exponential Tech Change Helps Us Prepare Enabling Us to Anticipate the Nearly Unlimited Value Potential
  5. 5. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN And Yet Most Companies Are Far Behind
  6. 6. (cc) 2018 Constellation Research. | Creative Commons. Some Rights Reserved. | @dhinchcliffe Result: Technology is Wiping Out Companies Faster Than Ever 6
  7. 7. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN We Need a Sustainable Approach to Constant Change in the Digital Workplace inefficient efficient but slow effective but hard to sustain sustainabl e Path to Sustainable Development of Digital Workplace Sustainability is a Continual Improvement MethodNot Effective Toward Net Zero Gap
  8. 8. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN Today’s Digital Workplace is About Employee Experience
  9. 9. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN Digital Workplace Must Now Directly Support the Human Aspects of Work
  10. 10. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN Source: Ross Dawson Our Employee Experiences Must be Future of Work Ready
  11. 11. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN This Will Require an Entirely New Level of Dedication to Our Users Needs With the shift to a much more User Centered Design
  12. 12. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN Yet We Must Make This Transition to a Softer, More Designed, and Future-Ready Experience While Facing Fierce Headwinds of Change
  13. 13. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN We’ve Also Learned the Workers Won’t Wait for a Modern Digital Workplace
  14. 14. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN In fact, We Have Less Time Than We Think. Corollary: Digital Workplace Strategy Must Encompass the Full Range of Capability the Business Uses
  15. 15. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN THUS WE HAVE MANY TECHNOLOGIES FOR DIGITAL EMPLOYEE EXPERIENCE AND COLLABORATION TOOLS TEND TO BE AT THE CENTER
  16. 16. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN Another Key to Sustainability: The Biggest Lesson of the Digital Age We Must Let The Network Do The Work
  17. 17. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN Digital Workplace Transformation Results Those Hungry for Change Will Help Drive It: You Can Harness This In Fact, It’s a Key Missing Piece to the Sustainability Puzzle
  18. 18. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN The overlooked business case for building more engaging workplaces Over half are significantly under-engaged
  19. 19. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN The Question: Can technology really improve employee engagement?
  20. 20. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN Because Unlike Other Types of IT, Digital Workplace is Largely Optional Adoption is NOT automatic. You must provide value.
  21. 21. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN Business Digital Workplace force to figure out and adapt Business Employee Experience one and the same Old Model New Model The Digital Workplace Must No Longer Be Separate From the Business
  22. 22. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN Enables Top 100 Employee Experience Moments for 550K workers Leading Organizations Have Begun to Close the Employee Experience Gap
  23. 23. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN plus Effective and Easy Digital Task Enablement HR IT
  24. 24. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN Putting it all together into a combined employee experience
  25. 25. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN Realizing the Employee Experience: Integrated Digital Workplace + Both Sanctioned + Shadow In One Experience
  26. 26. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN What is the best hub of the Employee Experience? Likely the ESN Your Mileage May Vary
  27. 27. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN In Digital Workplace We Measure What’s Easy • Mostly Consumption • NOT What Matters So Measure What Matters Instead
  28. 28. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN Design the Core Employee Experience Full Experience (100s of apps) Core Experience Shadow Digital Workplace And Let Change Agents Help You Do the Rest
  29. 29. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN Into Meaningful Employee Experiences Create Vibrant Experiences for the Most Valuable Digital Journeys Transform This Generic and Complex Digital Workplace View
  30. 30. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN And Never Forget: There is No Sustainable Digital Workplace Without Cultivating a Scalable Network of Change #changeagents
  31. 31. @dhinchcliffe#DWX18 #employeeexperience #digitalworkplace #ESN

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