Successfully reported this slideshow.
Deploying  Mobile User Assistance David Waghalter Symantec
Do Mobile Apps Need Help?
Where does Help live?
Where does Help live? Browser
Where does Help live? In-app
Content: type and length
Does your app  need user assistance? <ul><li>Yes! </li></ul><ul><li>Does your  user  need assistance? </li></ul><ul><li>Co...
Where is Help? <ul><li>Where is your user? </li></ul><ul><li>Who  is your user?  </li></ul><ul><ul><li>How do they pay for...
Seriously, where is Help? <ul><li>How complex are tasks </li></ul><ul><ul><li>How much content do you need </li></ul></ul>...
Content itself <ul><li>What kind of metrics do you need/how will you track them (topic-based?) </li></ul><ul><li>How-to vs...
David Waghalter Symantec [email_address] [email_address] @davidwagUA
Upcoming SlideShare
Loading in …5
×

Deploying mobile user_assistance_waghalter

778 views

Published on

Published in: Technology, Business
  • Be the first to comment

  • Be the first to like this

Deploying mobile user_assistance_waghalter

  1. Deploying Mobile User Assistance David Waghalter Symantec
  2. Do Mobile Apps Need Help?
  3. Where does Help live?
  4. Where does Help live? Browser
  5. Where does Help live? In-app
  6. Content: type and length
  7. Does your app need user assistance? <ul><li>Yes! </li></ul><ul><li>Does your user need assistance? </li></ul><ul><li>Competitive advantage </li></ul><ul><li>Secondary/Hidden features </li></ul><ul><ul><li>check UI! </li></ul></ul><ul><li>Is it imperfect? </li></ul>
  8. Where is Help? <ul><li>Where is your user? </li></ul><ul><li>Who is your user? </li></ul><ul><ul><li>How do they pay for data </li></ul></ul><ul><ul><li>How much space on device? </li></ul></ul><ul><li>Infrastructure: </li></ul><ul><ul><li>Server </li></ul></ul><ul><ul><li>mobile optimization </li></ul></ul><ul><ul><li>authoring environment </li></ul></ul><ul><ul><li>Localization </li></ul></ul><ul><ul><li>metrics </li></ul></ul>
  9. Seriously, where is Help? <ul><li>How complex are tasks </li></ul><ul><ul><li>How much content do you need </li></ul></ul><ul><li>Do you need to control user experience </li></ul><ul><ul><li>at least let user know what to expect </li></ul></ul><ul><li>Do you want to restrict content to device users? </li></ul><ul><ul><li>Sharing, marketing, and whatnot </li></ul></ul>
  10. Content itself <ul><li>What kind of metrics do you need/how will you track them (topic-based?) </li></ul><ul><li>How-to vs About </li></ul><ul><li>Terminology </li></ul><ul><li>Standalone vs Desktop extension </li></ul><ul><li>Content reuse </li></ul>
  11. David Waghalter Symantec [email_address] [email_address] @davidwagUA

×