IBM Lotus Sametime - IM for the Enterprise


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This short presentations provides an overview of IBM Lotus Sametime (instant messaging) solution. The deck covers IBM UC strategy, Lotus Sametime family and roadmap, analyst views, success stories and integration points with existing applications (Lotus Notes, web-portal, Microsoft Outlook/Office/MOSS).

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  • IBM Lotus Sametime - IM for the Enterprise

    1. 1. IBM Lotus Sametime Collaboration at your fingertips Dvir Reznik IBM Software Group
    2. 2. <ul><li>IBM UC2 Strategy and Sametime Family </li></ul><ul><li>Integration Points </li></ul><ul><li>Roadmap </li></ul><ul><li>Analyst and Market Review </li></ul><ul><li>Demo </li></ul>
    3. 3. Today’s Business Environment Speed and Agility Top Talent Innovation Green Business New Work and Communications Model Challenges Bottom Line $$$ Anytime, Anywhere, Access and Availability Real Time Business Processes Collaborative Communities Virtual Workplace Diverse User Preference UC
    4. 4. Unified Communications and Collaboration Situational Applications & Integration Messaging & Collaboration Social Computing Content Management Process Management Customer Service People drive better business outcomes ... Drive Growth Create Cultures of Innovation Accelerate Business Agenda Establish strong client and partner relationships Develop an adaptive workforce Innovate through collective talent Leverage and preserve tacit knowledge Sense and respond to change Process Talent & Expertise Information Connect Collaborate Innovate
    5. 5. rich presence telephony capabilities instant messaging web, audio, video conferencing unified messaging e-mail mobility
    6. 6. Unified Communication & Collaboration Strategy ecosystem of partners industry knowledge and experience technical expertise open and extensible platform
    7. 7. Lotus Sametime Software Platform
    8. 8. Delivered with Lotus Notes Persistent Chat Rooms Broadcast Communities Instant Screen Share Location Services Web Conferencing File Transfer App & Doc. sharing Video & VoIP chat A/V Conf Integration Telephony Integration Mobile Clients Public IM Federation Location Awareness Presence Awareness Rich text Chat The Sametime Product Family Sametime Limited Sametime Standard Sametime Advanced Integrates with Office, Outlook, SharePoint Community Collaboration ($107 per user) UC Platform ($74 per user) Enterprise IM ($21 per user) Sametime Entry
    9. 9. <ul><li>Online meetings </li></ul><ul><li>Events </li></ul><ul><li>No IT staff required </li></ul><ul><li>SaaS licensing </li></ul><ul><li>Three participants levels: up to 14 ($501), up to 24 ($770) and up to 999 people ($1,014). </li></ul>Lotus Sametime Unyte – Web-conferencing service
    10. 11. <ul><li>Lotus Sametime Strategy and Family </li></ul><ul><li>Integration Points </li></ul><ul><li>Roadmap </li></ul><ul><li>Analyst and Market Review </li></ul><ul><li>Demo </li></ul>
    11. 12. Lotus Sametime Software is Designed to Help Clients Excel
    12. 13. … in a Lotus Sametime client
    13. 14. … in Lotus Notes®
    14. 15. … in Microsoft® Outlook & Office
    15. 16. … in Microsoft® Outlook & Office
    16. 17. … in Microsoft® Sharepoint
    17. 18. … in business portals
    18. 19. Communications & Collaboration Services Info. Collaboration Tools as the Focus Line of Business Applications as the Focus Apps UC Enabling Business Applications & Processes
    19. 20. Over 400 IBM Business Partners can help
    20. 21. <ul><li>Why Integrate </li></ul><ul><li>Saves money! Use IP network; reduce need for hard-phones </li></ul><ul><li>Facilitates office mobility! Take your “phone” and number with you! </li></ul><ul><li>Improves responsiveness! Reach the person, not the device! </li></ul><ul><li>Challenges </li></ul><ul><li>We don't plan to fully deploy VoIP for years. Can we still integrate telephony into our collaboration environment? </li></ul><ul><li>What if we are a mixed vendor telephony shop? </li></ul><ul><li>How do we deliver a consistent end user telephony experience? </li></ul>Telephony integartion
    21. 22. <ul><li>Rich & Consistent Telephony User Experience </li></ul><ul><li>Simplified integration into heterogeneous communications environments </li></ul><ul><li>Intelligent call-routing </li></ul>Sametime Unified Telephony (SUT) Rich aggregated presence Incoming Call Management Integrated Softphone Connect Multiple Vendor PBXs and more . . .
    22. 23. IBM Offers a Holistic Approach ... for easy integration avoid rip-and-replace YOUR timeline flexibility YOUR choice of trusted vendors open platform Plan, deploy, manage Software, services, financing complete solution in collaboration, communications & SOA experience in business process knowledge
    23. 24. <ul><li>Lotus Sametime Strategy and Family </li></ul><ul><li>Integration Points </li></ul><ul><li>Roadmap </li></ul><ul><li>Analyst and Market Review </li></ul><ul><li>Demo </li></ul>
    24. 25. Q1 2008 Q2 2008 Q3 2008 Q4 2008 Planned Roadmap for Lotus Sametime Family sametime sametime sametime sametime sametime 3Q 2009 sametime Lotus Sametime Standard 8.0 Lotus Sametime Unified Telephony Lotus Sametime Advanced 8.0 Lotus Sametime 8.5 Lotus Sametime Entry 8.0 Lotus Sametime Entry/Std 8.0.1 LotusSametime Entry/Std 8.0.2 Lotus Sametime Advanced 8.0.1
    25. 26. IBM Confidential Sametime 8.5 – Major Themes <ul><li>Unified Meeting Experience </li></ul><ul><ul><ul><li>Persistent meetings model </li></ul></ul></ul><ul><ul><ul><li>Easy access </li></ul></ul></ul><ul><ul><ul><li>Improved video </li></ul></ul></ul><ul><li>New Web browser Client user experience </li></ul><ul><ul><ul><li>Leverage Web 2.0 technologies (no JavaTM) </li></ul></ul></ul><ul><li>Strengthen platform for emerging CEBP market </li></ul><ul><ul><ul><li>Extend UC services for easy access in other applications </li></ul></ul></ul><ul><ul><ul><li>Leverage Web 2.0 technologies to integrate into business applications </li></ul></ul></ul><ul><li>Central administration and management </li></ul><ul><ul><li>Simplify management of Sametime platform </li></ul></ul>
    26. 27. <ul><li>Lotus Sametime Strategy and Family </li></ul><ul><li>Integration Points </li></ul><ul><li>Roadmap </li></ul><ul><li>Analyst and Market Review </li></ul><ul><li>Demo </li></ul>
    27. 28. # 1 most used Enterprise IM solution – Osterman Research, August 2007 Surpassed 100 million entitled users 30% more customers in 2007 1 / 3 were Outlook/Exchange shops Product of the Year – UC Magazine “ IBM Leads Enterprise Instant Messaging with Robust Functionality and Market Presence” – The Forrester Wave™ Vendor Summary, Q4 2007 Winner, 2008 North American Enterprise Product of the Year Award – Frost & Sullivan, 2008
    28. 29. Customer Stories – Business Value and ROI Enabling business processes Enterprise-wide UC adoption Innovation through collaboration Project management with instant-messaging
    29. 30. L otus Sametime software in the real world: Colgate <ul><li>Requirement: </li></ul><ul><ul><li>Respond more quickly and cost-effectively to new opportunities </li></ul></ul><ul><ul><li>Grow service offerings without growing IT infrastructure and costs </li></ul></ul><ul><ul><li>Enhance communications with business partners, customers </li></ul></ul><ul><li>Solution: </li></ul><ul><ul><li>Improved communications by fully integrating voice, chat, Web conferencing, with e-mail and applications </li></ul></ul><ul><ul><li>Supports virtual teams — move work to where the right person is, not moving people to work — deploy to BlackBerry devices, as well as to desktops </li></ul></ul><ul><ul><li>Secure meetings & chat with customers and business partners </li></ul></ul>
    30. 31. Lotus Sametime software in the real world Celina Insurance <ul><li>Challenge </li></ul><ul><ul><li>Increase competitiveness against larger carriers by integrating independent agents into business processes & providing superior services and support </li></ul></ul><ul><li>Solution </li></ul><ul><ul><li>Integrating Lotus Sametime into Web-based applications enables real-time, contextual collaboration – makes it easier for Celina staff and external agents to interact </li></ul></ul><ul><li>Benefits </li></ul><ul><ul><li>Policy turnarounds go from weeks to days by integrating and automating business processes that span Celina and its agents </li></ul></ul><ul><ul><li>Faster, better service to agents and their customers due to integrated systems and real-time collaboration </li></ul></ul><ul><ul><li>50 percent reduction in phone calls and costs due to instant messaging option, and 40 percent reduction in head count for same volume of business due to streamlined processes </li></ul></ul>“ Lotus Sametime creates a community. The agents appreciate that they can instantly connect with their Celina underwriter — or anyone else in the company—at the click of a button. We have even had a competitor call us to find out how we do this.“ Rob Shoenfelt, Chief Information Officer Celina Insurance Group
    31. 32. Real-time collaboration increases knowledge transfer across organizational boundaries at GE (Lotus Sametime over Outlook) <ul><li>“ Lotus Sametime facilities a friendlier mode of communication. By managing it centrally for the entire enterprise... people can truly work together.” </li></ul><ul><ul><li>– Doug Amsler, Chief Collaboration Architect, GE </li></ul></ul>
    32. 33. <ul><li>Challenge </li></ul><ul><ul><li>Create new, diverse set of businesses through a merger </li></ul></ul><ul><ul><li>Share knowledge, best practices for competitive advantage </li></ul></ul><ul><ul><li>Solution </li></ul></ul><ul><ul><li>“ Introduce 23,000 people to 17,000 people”— implement Lotus Sametime to foster a collaborative community </li></ul></ul><ul><ul><li>Phased approach: converge networks, add VoIP, IP phones, video </li></ul></ul><ul><ul><li>Benefits </li></ul></ul><ul><ul><li>Cost savings </li></ul></ul><ul><ul><li>Increased productivity </li></ul></ul><ul><ul><li>Greater customer satisfaction </li></ul></ul><ul><ul><li>Decreased time-to-market </li></ul></ul><ul><ul><li>Increased information delivery quality </li></ul></ul><ul><ul><li>Knowledge assets retained </li></ul></ul>“ We have a globally diverse organization with a large carde of knowledge. To the degree that knowledge can be extracted, leveraged, developed, manufactured & matured using social technologies – we see that as a critical differentiator.” Josh Kimball, VP, Strategic Technology Group, The Bank of New York Mellon
    33. 34. <ul><li>Lotus Sametime Strategy and Family </li></ul><ul><li>Integration Points </li></ul><ul><li>Roadmap </li></ul><ul><li>Analyst and Market Review </li></ul><ul><li>Demo </li></ul>
    34. 36. <ul><li>10 years experience with over 100 million business users worldwide </li></ul><ul><li>Open platform for easy integration </li></ul><ul><li>Flexibility in choice – over 400 3rd-party vendors </li></ul><ul><li>Acknowledged solution with dozens of awards </li></ul><ul><li>Development in Israel, committed roadmap </li></ul>Lotus Sametime - Summary
    35. 37. Dvir Reznik IBM Software Group thank you
    36. 38. <ul><li>© IBM Corporation 2008. All Rights Reserved. </li></ul><ul><li>The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. </li></ul><ul><li>References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. </li></ul><ul><li>IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC 2 and AIX are trademarks of International Business Machines Corporation in the United States, other countries, or both. </li></ul><ul><li>Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. </li></ul><ul><li>Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. </li></ul><ul><li>Other company, product, or service names may be trademarks or service marks of others. </li></ul><ul><li>All references to Renovations refer to a fictitious company and are used for illustration purposes only </li></ul>