Digital Transformation In Governments @dadovanpeteghem
#DDC15

Hi! @DADOVANPETEGHEM dado.vanpeteghem@duvalunion.com DADO VAN
PETEGHEM Founding Partner +32 474 82 68 07 #DDC15

#DDC15
2007-2011 2011-2015

2015 – Duval Union Consulting
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We wrote a book on
Digital Transformation. CLICK FOR MORE INFO

You are all familiar with
Uber, Airnbnb, Tesla,… by now. Let’s start talking about Digital Transformation instead of Digital Disruption. #DDC15

We are in Digital Kindergarten
:-)

Waves of Digital Transformation 1995+
Music Photography Video Rental … 2010+ Print Media TV Travel HR … 2015+ Banking Healthcare Automotive Retail Education Telco Governments/ Public sector? … 2020+ All Safe havens will be subject to digital disruption …

It’s about the core of
the business. #DDC15

How far are you from
your Uber moment?

Why is Transformation so crucial?
#DDC15

To save money1
#DDC15 computerweekly.com/news/4500251688/GDS-saves-the-government-17bn-through-digital-and-technology-transformation

To save money1 #DDC15 computerweekly.com/news/4500251688/GDS-saves-the-government-17bn-through-digital-and-technology-transformation
€ 2Billion that is.

To cut out complexity for
citizens2 #DDC15 identityassurance.blog.gov.uk/ A cross-government verification system with one central CRM.

To create efficiency and to
speed up everything3 #DDC15 Make status tracking and notifications the norm to improve communication with civilians gds.blog.gov.uk/2015/08/26/gov-wheres-my-stuff/

To create efficiency and to
speed up everything3 #DDC15 gds.blog.gov.uk/2015/07/23/making-payments-more-convenient-and-efficient/

To create efficiency and to
speed up everything3 #DDC15

Their ultimate goal will be
Government as a platform (GaaP), a shared digital infrastructure across the government and all public services. gds.blog.gov.uk/2015/03/29/government-as-a-platform-the-next-phase-of-digital-transformation/

To become a Glass House4
#DDC15 whitehouse.gov/digitalgov/strategy-milestones

To become a Glass House4
#DDC15 analytics.usa.gov

To become a Glass House4
#DDC15 gov.uk/transformation/exemplars

To stay competitive5
#DDC15 frenchtechticket.parisstartupdelta.org

Stay competitive5
#DDC15 techcrunch.com/2015/03/18/budget-2015-driverless-cars/

1 2 3 4 5
Stay competitive Create efficiency Save Money Cut complexity Become a Glass House

7 things you can do
right now.

1. Be part of the
technology circle

techcrunch.com venturebeat.com thenextweb.com twitter.combloovi.be

gouvernement.fr/en/partnership-between-the-state-and-cisco-the-american-ceo-who-chose-france They want to achieve
3 goals: 1. Educate 200K people in 3 years for digital roles. 2. Pilot a smart city project in a French city. 3. Support digital innovation through $100M in investments in French start-ups by Cisco. The French government has partnered with Cisco to try to become the European leader in Digital Transformation.

pr.huawei.com/en/news/hw-443315-promotedigitaltransformation The Spanish government is
partnering with Huawei to improve its digital transformation efforts and stimulate Spanish companies to help develop smart cities.

2. Measure the digital intelligence
of your team

3. Move digital to the
core

From ... ... to The
Organisation Digital (at the sidelines) Digital in the core 2015 2020

It’s time to become DIGITAL
BY DEFAULT

4. Create and spread your
future vision.

Do you have a future
2020 vision on how digital is transforming your service and how you need to act upon that?

The White House has a
Digital Government Strategy whitehouse.gov/digitalgov/

bmwi.de/EN/Topics/Technology/digital-agenda.html 1. Digital Infrastructure 2.
Digital economy & workplace 3. Innovative public administration 4. Shaping digital environments in society 5. Transformation in education, science, research, culture and media. 6. Online security, protection and trust. 7. Integration of the Digital Agenda in the European/International context. Germany’s 7 point Digital Agenda for 2017

Transformation Mission Think about your
future role, market, citizens, challenges, … If you would rebuild the service from scratch, what would it look like?

http://thenextweb.com/facebook/2015/05/20/heres-our-first-peek-inside-the-little-red-book-facebook-gives-to-employees/
Facebook Little Red Book

5. Start solving problems, forget
ideas.

Don’t start from technology…. •
What can we do with beacons?? • What can we do with virtual reality?? • What can we do with mobile apps?? • What can we do with drones??

We are not looking for
Great Ideas

We are looking for Great
Problems (that need solving)

"Name" PROBLEM/NEED EMOTIONS SOLUTIONFUNCTIONS CHANGE
CURRENCY (benefits) TARGET GROUPS What problem are we solving and for who? What are the basic emotions that problem and solution are addressing? What is the overall solution that would fix this problem? What are the benefits and are they strong enough to have people change their preference? What are the different functions a customer would expect this solution to have? Whom are you addressing with this product or service? “The Problem Transformation Canvas"

kickbox.adobe.com

6. Go for garage innovation.

Great ideas get killed by
current validation cycles. Let’s rethink where we bring the innovation. #DDC15

The Factory The Guesthouse The
Garage Incremental innovation • Development of ‘needto have’ digitals projects and technology • Working on the existing foundation of the company • Follows general proceduresand regulations • Slow Change projects • Small and dedicated project-teams, focused on in-house innovation • Limited independency: they are an (internal) supplier of the factory • Focus on strategically important new-style projects or add-ons that will be rolled-out within the existing company architecture Breakthrough innovation • Small dedicated teams focused on innovation • Autonomous operations and decisions • Possibly separate entities • Focused on agile and rapid development and roll- out of ideas in a stand-alone model • These can be grass-root internal initiatives or acquisition of interesting targets Organisation Model

In The Garage projects should
go ‘beta’-live in max 90 days. #DDC15

Disney’s has its own Venture
Capitalist program

7. Install Digital Leadership

• = “If you can't
understand the new world of digital, fire yourself. Build an executive team thatis digital-first. Make sure there is a techie on the board of directors. If the board has a low digital IQ, the company will have a low digital IQ” George Colony CEO Forrester Research

Do you have Digital Leadership
in your organisation?

The Australian Government is hiring
for its Digital Transformation Office

A government that is getting
closer to its people.

A government that is getting
closer to its people.

It has put together a
Digital Transformation team to re-invent how the government works. Het afbeeldingonderdeel met relatie-id rId3 is niet aangetroffen in het bestand. fastcompany.com/3046756/obama-and-his-geeks Het afbeeldingonderdeel met relatie-id rId3 is niet aangetroffen in het bestand.

1. Be part of the
technology circle 2. Measure the digital intelligence of your team 7. Install Digital Leadership 6. Go for garage innovation. 5. Start solving problems, forget ideas. 4. Create and spread your future vision. 3. Move digital to the core

2020 Strategy Digital Agenda Digital
Leadership Culture Digital Infrastructure

Examples from 7 countries What
about Belgium / Flanders? #DDC15

It's time to move all-inIt’s
time to move all-in :-)

Thanks ;-) @DADOVANPETEGHEM dado.vanpeteghem@duvalunion.com DADO
VAN PETEGHEM Founding Partner +32 474 82 68 07 #DDC15