Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Disruptive Innovations and Local Government Strategies for Embracing these Innovations

497 views

Published on

Keynote Presentation from National Academy of Public Administration, LBJ School, Texas State Regional Conference In Austin, Texas

Published in: Government & Nonprofit
  • Be the first to comment

Disruptive Innovations and Local Government Strategies for Embracing these Innovations

  1. 1. Disruptive Innovations and Local Government Strategies for Embracing these Innovations @ D U S T I N H A I S L E R
  2. 2. The Government Response The Future The Landscape 1 3 5 The Disruptors & Trends 2 4 The Strategies
  3. 3. The Landscape 1
  4. 4. GovTech.com Smart Cities Editorial Last 6 Months
  5. 5. WHAT IS INNOVATION?
  6. 6. INNOVATION OR INVENTION?
  7. 7. WHAT ABOUTTHE DISRUPTIVE PART?
  8. 8. SOURCE: DIGITALTONTO
  9. 9. Disruptive innovation is innovation that creates a new market and value network and eventually disrupts an existing market and value network, displacing established market leading firms, products, and alliances. Source: Wikipedia
  10. 10. DISRUPTIVE INNOVATION REQUIRED MASSIVE CAPITAL AND TIME, BUT SOMETHING CHANGED…
  11. 11. TECHNOLOGY UNLOCKED PEOPLE.
  12. 12. Arab Spring
  13. 13. Occupy Wall Street
  14. 14. WHY NOW? I3aac
  15. 15. Steve Rhode HYPER-CONNECTIVITY
  16. 16. 7.57BILLION PEOPLE8.40BILLION DEVICES
  17. 17. CRITICAL MASS Developed In Collaboration With Daniel Charboneau
  18. 18. 87% of the United States Connected to Internet
  19. 19. IntelFreePress ENERGY
  20. 20. The Disruptors and Trends 2
  21. 21. C I T I Z E N E X P E C TAT I O N S
  22. 22. O R G A N I Z AT I O N A L S H I F T S
  23. 23. A D O P T I O N O F C H A N G E
  24. 24. Everything Is Getting Quicker & Having More Impact
  25. 25. R A P I D S H I F T S I N B U S I N E S S
  26. 26. R A P I D S H I F T S I N B E H AV I O R
  27. 27. W O R K I N T E L L I G E N C E S H A R I N G T R E N D S T O D A Y
  28. 28. W O R K | T O D AY
  29. 29. CROWDSOURCING Group of People Distribution of Work
  30. 30. ACTIVE CROWDSOURCING
  31. 31. Austin 311
  32. 32. PASSIVE CROWDSOURCING 200 Million Solved Each Day 150,000 Hours OfTranslation Work Per Day (Avg. 10 seconds per user)
  33. 33. App Store:Waze
  34. 34. Text StreetBump.org
  35. 35. I N T E L L I G E N C E | T O D AY
  36. 36. Watson Health ARTIFICIAL INTELLIGENCE-AS-A-SERVICE Amazon Echo
  37. 37. T H I R D - PA R T Y G O V E R N M E N T I N T E R FA C E S DoNotPay Bot I got a seeding ticket in Austin :(
  38. 38. M A C H I N E - A I D E D D E C I S I O N S
  39. 39. G O V E R N M E N T E M B R A C I N G E M E R G I N G T E C H N O L O G I E S • 5 2 % O F C O U N T I E S A R E C U R R E N T LY U S I N G A R T I F I C I A L I N T E L L I G E N C E . • 2 1 % P L A N O N U S I N G A I I N T H E N E A R F U T U R E . Source: Center for Digital Government 2017
  40. 40. S H A R I N G | T O D AY
  41. 41. App Store: Uber
  42. 42. MuniRent.com
  43. 43. LCRA Hydromet
  44. 44. Challenge.gov
  45. 45. DATA MASHUPS
  46. 46. SOURCE: CROWD COMPANIES
  47. 47. SOURCE: CROWD COMPANIES
  48. 48. The Government Response 2
  49. 49. T H E G O V E R N M E N T R E S P O N S E • Incubating Change • Building Experiences Around People • Experimenting With New Technologies • Using Technology For Economic Development
  50. 50. N E W M O D E L S O F E X P E R I M E N TAT I O N
  51. 51. P E R S O N A L I Z E D I N F O R M AT I O N D E L I V E RY
  52. 52. T E C H N O L O G Y F O R E C O N O M I C D E V E L O P M E N T
  53. 53. T H E R I S E O F A I - A I D E D G O V E R N M E N T D E C I S I O N S
  54. 54. O P E N D ATA A S A N E X P E C TAT I O N
  55. 55. E M B R A C I N G E M E R G I N G T E C H N O L O G Y P L AT F O R M S
  56. 56. E M B R A C I N G E M E R G I N G T E C H N O L O G Y P L AT F O R M S
  57. 57. G O V E R N M E N T I N C U B AT I N G N E W T E C H B L O C K C H A I N
  58. 58. F I N D I N G WAY S T O L E V E R A G E ‘ D I S R U P T I V E ’ M O D E L S
  59. 59. C U S T O M I Z E D D ATA E X P E R I E N C E S
  60. 60. G O V T E C H - A S - A - M A R K E T
  61. 61. R I S E O F N E W P E R F O R M A N C E M E T R I C S
  62. 62. N E W O R G A N I Z AT I O N A L M O D E L S
  63. 63. W H AT ’ S N E X T D I S C O V E R Flickr: Sweetie187 The Future 4
  64. 64. D I S C O V E R Flickr: Sweetie187 W O R K I N T E L L I G E N C E S H A R I N G T R E N D S T O M O R R O W
  65. 65. W H AT ’ S N E X T D I S C O V E R Flickr: Sweetie187 W O R K | T O M O R R O W
  66. 66. Source: Deloitte A NEW WORKPLACE (& WORKFORCE)
  67. 67. W H AT ’ S N E X T D I S C O V E R Flickr: Sweetie187
  68. 68. Source: https://www.freelancersunion.org/blog/dispatches/2014/09/04/53million/ 53 Million Americans Are Freelancing. (34% Of American Workforce) TODAY
  69. 69. Source: https://www.freelancersunion.org/blog/dispatches/2014/09/04/53million/ 74 Million Americans Will Be Freelancing. (50% Of American Workforce) 2020
  70. 70. Source: Intuit
  71. 71. Global Talent Pools
  72. 72. D I S C O V E R Flickr: Sweetie187 THE WORKFORCE OF THE FUTURE WILL BE: 1. DISTRIBUTED - SOME WILL WORK DIRECTLY FOR YOU, SOME WON’T. 2. DECENTRALIZED - GOODBYE COMMAND & CONTROL. 3. ENGAGED - A WORK RELATIONSHIP BASED ON MUTUALITY. Developed In Collaboration With Daniel Charboneau THE GOOD THING IS
  73. 73. Flickr: Sweetie187 D I S C O V E R Automated Roles
  74. 74. W H AT ’ S N E X T D I S C O V E R Flickr: Sweetie187 I N T E L L I G E N C E | T O M O R R O W
  75. 75. W H AT ’ S N E X T D I S C O V E R Flickr: Sweetie187 THE ‘API’ ECONOMY
  76. 76. D I S C O V E R Flickr: Sweetie187 W H AT ’ S N E X T Google Play: S4 Sensor App PEOPLE AS SENSORS
  77. 77. PREDICTIVE EVERYTHING
  78. 78. S H A R I N G | T O M O R R O W
  79. 79. APP INVENTOR www.appinventor.org WIN REDUCED BARRIERS TO CREATION COMPLAIN
  80. 80. P E O P L E - P O W E R E D E V I D E N C E C A P T U R E
  81. 81. E L E M E N T S F O R S U C C E S S 5 The Strategies
  82. 82. Designing for the Citizen Experience Become An Exponential Government Agency How To Leverage Disruptive Technologies
  83. 83. D E S I G N I N G F O R C I T I Z E N E X P E R I E N C E
  84. 84. Photo Credit | Logan Gruber I N - P E R S O N
  85. 85. W E B
  86. 86. S O C I A L M E D I A
  87. 87. M O B I L E - F I R S T
  88. 88. O P E N D ATA
  89. 89. W H AT A B O U T T H I S ?
  90. 90. P E R S O N A L I Z E D S E RV I C E ?
  91. 91. Citizen Experience - The interactions between government and citizens across multiple channels that create mutual value.
  92. 92. EXPERIENCE LAYER (CHANNELS) APPLICATION/SERVICE LAYER CITIZENS/BUSINESSES/EMPLOYEES INFRASTRUCTURE / DATA LAYER
  93. 93. EXPERIENCE LAYER (CHANNELS) CITIZENS/BUSINESSES/EMPLOYEES
  94. 94. EXPERIENCE LAYER (CHANNELS) APPLICATION/SERVICE LAYER CITIZENS/BUSINESSES/EMPLOYEES
  95. 95. EXPERIENCE LAYER (CHANNELS) APPLICATION/SERVICE LAYER CITIZENS/BUSINESSES/EMPLOYEES INFRASTRUCTURE / DATA LAYER
  96. 96. EXPERIENCE LAYER (CHANNELS) APPLICATION/SERVICE LAYER INFRASTRUCTURE / DATA LAYER CITIZENS/BUSINESSES/EMPLOYEES ALEXA CRM OPEN API
  97. 97. EXPERIENCE LAYER (CHANNELS) APPLICATION/SERVICE LAYER INFRASTRUCTURE / DATA LAYER CITIZENS/BUSINESSES/EMPLOYEES KIOSK BILL PAY ERP
  98. 98. EXPERIENCE LAYER (CHANNELS) APPLICATION/SERVICE LAYER INFRASTRUCTURE / DATA LAYER CITIZENS/BUSINESSES/EMPLOYEES CITY HALL PAPER FORM FOR SERVICE CRM
  99. 99. CUSTOMER (RE) DEFINITION LANDSCAPE & PROCESS ANALYSIS PROBLEM DEFINITION SOLUTION IDENTIFICATION & TESTING IMPLEMENTATION OR QUEUING MEASUREMENT & ADAPTATION START HERE GOVERNMENT EXPERIENCE MODEL EXPERIENCE LOOP
  100. 100. B E C O M I N G A N E X P O N E N T I A L G O V E R N M E N T A G E N C Y
  101. 101. P E O P L E Infrastructure People Intelligence
  102. 102. P E O P L E Infrastructure
  103. 103. Open Data Leveraged Connected Devices (IoT) Leveraged Ecosystem Exponential Infrastructure Data Standards Exponential Planning
  104. 104. P E O P L EPeople
  105. 105. Adaptive Organizational Structures On-Demand / Hybrid Labor Crowdsourced Work / Microtasking Exponential People Engaged Communities
  106. 106. P E O P L E Intelligence
  107. 107. Qualitative Data (People Data) Predictive/Contextual User Experiences Exponential Intelligence Performance and Innovation Metrics Designing for Citizen Experience Third-Party Data Integrations
  108. 108. Thank You! Dustin Haisler | Chief Innovation Officer dhaisler@erepublic.com

×