Intern Journal Master


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Final draft of my Intership Journal for Rowan University.

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Intern Journal Master

  1. 1. SUPERVISED INTERNSHIP PROGRAM MANAGEMENT & ENTREPRENEURSHIP DEPARTMENT COLLEGE OF BUSINESS FINAL JOURNALWEEKS OF: _ Fall 2011 _____ ORGANIZATION____ Rowan University____NAME: ___Patrick Dunne__INTERNSHIP POSITION: __Human Resources Intern____This log should be used to record your learning experiences and the ideas you have about them. It should be completed for every week at your internshipand handed in at each regularly scheduled class meeting.A. Record or list the projects, activities, and experiences you have been involved in this week.1. Pension Project – I have been the banner system to input ABP pension applications for Rowan University Faculty and Staff. I also found new 2012 forms on the New Jersey State website to replace old forms from 2011.2. Application Input and Overview – I looked over possible candidates’ applications for position for hire and input data from there resume into an Excel Spreadsheet.3. Student Employment Authorization Forms – I sort, input, and sent back all the Student Employment Authorization Forms for all Student Workers, Federal Work Study, and Institutional Work Study Students.4. Past Employment Verification – I received, sorted, and looked over all Past Employment Verification letters for all possible candidates for available positions.5. Exit Interviews – I looked over Exit Interviews and Exit Surveys filled out by departing employees. I used these interviews and surveys to fill out an Excel spreadsheet with comments and overall results. I also called different departments to confirm that past employees had returned their keys, ID cards, parking passes, and any other Rowan University property.6. Service Awards – I had to locate the faculty that had worked at Rowan for 5, 10, 15, 20, 25, etc. years and make a list of people that will be receiving service awards for working for that long.7. Faculty Surveys – I entered salary and personal information into 3 surveys. One was for the state, one for the organization, and one for a research study.8. Input Training Sessions – I entered training sessions onto employee’s banner account.9. Service Awards Checklist – Reformatted the Service Awards Checklist.10. Open Enrollment – Registered employees for open enrollment training.11. PES Updates – Updated employment statuses on PES system.12. OSHA Report – I researched differences between the regular OSHA guidelines and OSHA guidelines for medical offices.13. Worker’s Compensation Report – Researched medical schools in the NJ, DE, and PA area and created a spreadsheet with their human resources professional in charge of worker’s comp, phone number, e-mail, and if they had worker’s comp procedures online, I provided the webpage.14. PERS Retirement Audit – Found and recorded retirement date, past employment after retirement, and annual salary after retirement.Dr. MirchandaniFall 2011
  2. 2. B. Reflect upon the above, and explain those thoughts, ideas concepts or questions that have grown out of the activities and experiences you have recorded. Consider the integration of your work experiences to your academic learning. [Specifically, work on developing an understanding of the industry structure in which your organization is embedded (use, cite Trade Journals), the Business model of your organization and why it is profitable, how the work you are engaged in is adding value, and critical knowledge and skills for success in the organization]. Also, how do Sustainability issues impact your organization? Company InformationRowan University Rowan University is a selective, medium sized public university based primarily out ofGlassboro, NJ, where the main campus is located. Rowan has colleges based in Business,Communication, Education, Engineering, Fine & Performing Arts, Liberal Arts & Sciences,Medicine, and Graduate & Continuing Education. Rowan also has a Camden Campus where someof its classes are held. Rowan provides quality higher education at an affordable price for over12,000 students and employs over 1,200 people. The university has over 130 clubs andorganizations that regularly get national recognition.Vision Statement Rowan University aspires to be recognized as a national leader among comprehensiveuniversities for achieving educational excellence in our residential undergraduate experiencesand in our innovative graduate programs. Our varied undergraduate majors combine liberaleducation and professional preparation with a strong focus on collaborative, interdisciplinarylearning opportunities in real-world settings.Available at Statement A leading public institution, Rowan University combines liberal education withprofessional preparation from the baccalaureate through the doctorate. Rowan provides acollaborative, learning-centered environment in which highly qualified and diverse faculty, staff,and students integrate teaching, research, scholarship, creative activity, and community service.Through intellectual, social and cultural contributions, the University enriches the lives of thosein the campus community and surrounding region.Available at Values1. Open CommunicationDr. MirchandaniFall 2011
  3. 3. Rowan University embraces open and respectful communication among all members of ourcommunity in all of our interactions. For our University to flourish, we must be committed toboth transparency and civility in discourse. This requires an atmosphere of mutual respect, evenin dissent, in which students, faculty, staff and administration feel free to openly express ideas,concerns and questions.2. Shared GovernanceRowan University prides itself on a longstanding tradition of shared governance. By providingvarious avenues for collaboration and consultation (e.g. Presidents Cabinet, variouscouncils, University Senate, SGA, unions, committees, task forces, RU Engaged, open forums,university assembled), we strive to involve all members of the University community in workingtogether to face the challenges and opportunities of the present and future.3. InclusivityRowan University embraces and celebrates the uniqueness of each member of our communityand is responsible for cultivating an atmosphere in which all members feel valued and welcomedregardless of race; disability, gender; ethnicity; sexual orientation; political, religious or socialideologies; or socio-economic status. The University must provide opportunities for safe,constructive dialogue that will enable all members to move beyond mere tolerance to activelyembrace diversity in all forms as part of our daily interactions.4. EngagementRowan University is committed to ensuring that all members of our community have theopportunity to engage fully in the Rowan University experience. We will develop integratededucational experiences for all Rowan students.Available at MirchandaniFall 2011
  4. 4. Financial Information After looking over the Rowan University’s financial statements for the fiscal years ending inJune of 2009 through 2011, I have concluded that Rowan University is in the middle of a largeexpansion. The chart below shows the total assets, total liabilities, and net assets of the Universityby year from June 2008 until June 2011. 1,000,000 900,000 800,000 700,000 600,000 Total Assets 500,000 400,000 Total Liabilities 300,000 Total Net Assets 200,000 100,000 0 1 2 3 4 As you can see all three finances have increased significantly over the four year period withthe largest growth being over the last two years. The total assets have grown about 30% since 2009which is about 200 million dollars. The total liabilities have also grown by a substantial amount of180.5 million in the last two years which is over 35% totaling to just over 550 million in June 2011.The net assets of the University have also increased about 32 million dollars which is about 20%from June 2009. The operating revenue for Rowan University comes primarily from student tuition paymentsand state appropriations. The revenue amounts for student tuition payments for 09, 10, and 11 were107, 116.3, and 127.8 million dollars, respectively. These amounts account for about 75% of theoverall revenue for the last three years. The other 25% consists of mostly state grants, which haveincreased from 27 million to about 34.5 million since 2009, and about 5% of other revenue. Theoverall operating revenue has increased about 17% since 2009. However, operating expenses have also risen over 10% since 2009 from 204.5 million toabout 228 million creating an operating loss of just over 58.2 million in June 2011. The majoroperating expense is instruction which has grown from 74.8 (36.6%) million in June 2009 to justover 95.8 (42.1%) million in 2011. However, when also considering nonoperating revenues theUniversity came out a little over 8.5 million dollars in the black for fiscal year 2011. In June 2010Rowan increased total assets by over 24 million and in 2009 lost about 3.4 million. The current ratio which is current assets/current liabilities for June 2011 is 2.93. RowanUniversity’s total assets sum up to over 900 million dollars and the total liabilities are about 558million as of June 2011. That ratio equals about 1.62 which means Rowan’s assets exceed itsliabilities by about 40% which is over 440 million dollars. In June 2010 Rowan’s assets were 730million with liabilities of 417 million. That means that Rowan’s assets grew by about 170 million inDr. MirchandaniFall 2011
  5. 5. the last year while the liabilities grew by 118 million. However, the ratio in 2010 was higherequaling about 1.75. Here is a table with total assets, total liabilities, and net assets for the last fourfiscal years ending in June. Rowan University Finances June 08-11 (in thousands) Year 2008 2009 2010 2011 Total Assets 703,087 661,293 731,361 900,821 Total Liabilities 378,679 377,237 417,660 557,918 Total Net Assets 324,407 284,056 313,701 342,902Available at Business ModelBusiness Strategy According to the Rowan University Strategic Planning Document created in February 2009,there are four major themes behind Rowan University’s business strategy. The first is exceptionalacademic and personal development. Goals within this theme consist of integrating academic andpersonal development, providing opportunities for students for close interaction with dedicated anddiverse faculty and staff, promote active and collaborative learning in conjunction with innovativeuse of technology, foster an appreciation of learning through synthesizing findings fromtraditionally unrelated fields, and emphasizing oral and written communication, critical thinking,global awareness, ethical responsibility and the development of multicultural competencies andunderstanding of diversity. The next theme is to create and maintain attractive and high quality campuses. The goalsof this theme are to substantially reduce deferred maintenance, expand and improve the systemfor renewing all learning spaces, construct new buildings as appropriate, maintain sustainablecampuses, and ensure the safety, accessibility, and attractiveness of all campuses. The third theme focuses on effective resource acquisition, utilization, and sustainability.The goals of this theme are to initiate a focuses capital campaign by 2011, diversify revenuestreams, create new undergraduate and graduate academic programs to serve and attract potentialstudents, create a diverse campus community, meet the needs of New Jersey and satisfy themission of the University, institute effective enrollment management organizations and processes,maintain academic quality of existing programs while providing for sustainability and growth, andto create a culture of sustainability and stewardship. The fourth and final theme focuses on economic and cultural vitality of the region. Thegoals within this theme are to be responsive to the economic and cultural needs of the communitiessurrounding the campuses, continue developing the West Campus, including the South JerseyTechnology Park, expand offerings in Camden commensurate with the needs of the city as well asthe University, encourage partnerships with our feeder institutions (county colleges, school districts,and regional businesses), and be responsive to the needs of regional industries and other potentialemployers of our graduates.Dr. MirchandaniFall 2011
  6. 6. This entire business strategy is available on the Rowan University website and the documentexplains these themes in goals much more in depth then I was able to do within this journal. If youwould like to know more about the Rowan University business strategy please visit the followingwebsite: Growth Rowan just opened a new Cooper Medical School based in Camden. Rowan has alsorecently expanded with a redevelopment project called Rowan Boulevard. The three hundredmillion dollar project will add an apartment complex with 884 beds, the Whitney Center for theThomas N. Bantivoglio Honors Program, a Barnes & Noble’s Collegiate Superstore, MarriotCourtyard Hotel & Conference Center, a Town Square, and more retail and residential living space.Construction began in September 2010 and will continue for a few more years.Product Offerings Rowan offers a large range of majors and degrees in Business, Communication, Education,Engineering, Fine & Performing Arts, Liberal Arts & Sciences, Medicine, and Graduate &Continuing Education. The College of Business offers undergraduates Bachelor of Science degrees in the fields ofaccounting, management, human resource management, entrepreneurship, finance, marketing, andmanagement information systems. Minors in business, management information systems, humanresources, and marketing are also available. Rowan also offers a MBA graduate program. The College of Communication offers undergraduates Bachelor of Arts degrees in the fieldsof communication studies, journalism, public relations, advertising, RTF (radio, television, andfilm), and writing arts. The College of Education offers undergraduates a Bachelor of Science degree in athletictraining as well as Bachelor of Arts in the fields of health & physical education and healthpromotion & fitness management. In the field of teacher education, Rowan has three programs forseven different subjects. The programs are early childhood education (P-3), elementary education(K-5), and subject-matter education (K-12). The subject specializations offered are art, English,mathematics, music, science, social studies, and foreign language. Rowan also offers a minor inEducation. Post Baccalaureate degrees in school nursing, reading, and students with disabilities arealso offered by this college. The graduate program offers fifteen different programs includingMasters in school psychology, counseling in educational settings, higher education (administrative),higher education (instructional), school administration, wellness and lifestyle management, specialeducation, learning disabilities, and reading education. Lastly, the College of Education offersthirty-seven certifications and endorsements in art education, biology, bicultural studies, chemistry,elementary education, English, foreign language, mathematics, music, physics, physical science,and social studies. The College of Engineering offers undergraduates Bachelor of Science degrees in chemical,civil & environmental, electrical & computer, and mechanical engineering. The only minors thiscollege offers are mechanical, electrical, and computer engineering. Rowan also offersspecializations in bioengineering and systems engineering. The graduate program of this collegeDr. MirchandaniFall 2011
  7. 7. offers a Master of Science in Engineering degree (MSE) and a Master of Engineering Managementdegree (MEM). The MSE program has six specializations and five focus areas available. Thespecializations include chemical, civil, electrical & computer, engineering management,environmental, and mechanical engineering. The focus programs include bioengineering, mechanics& materials, sustainability, transportation engineering, and signals, systems, and computationalintelligence. The College of Fine and Performing Arts is made up of only three departments; art, music,and theatre. The art department offers Bachelor of Arts and Bachelor of Fine Arts degrees. Aspecialization in graphic design, dual major of art education, minor in art, and a minor in art historyis also offered. The music department offers Bachelor of Arts degrees in jazz studies, vocalperformance, instrumental performance, music education, composition, graduate, and conducting.The theatre department offers Bachelor of Arts degrees in acting/directing, design/technical, musicaltheatre, pre-teaching, and dance. There are also concentrations and minors in dance and theatredesign available. Theatre also has a graduate program that can provide a Master of Arts in theatre, acertificate of graduate study in theatre practice, and a MST in theatre education. The College of Liberal Arts and Sciences has fourteen departments, six interdisciplinarymajors, and nine interdisciplinary concentrations. The departments are biological sciences,chemistry, biochemistry, computer science, English, foreign languages & literatures, geography &environmental studies, history, law & justice, mathematics, philosophy & religion, physics &astronomy, political science & economics, psychology, and sociology & anthropology. Theinterdisciplinary majors available are Africana studies, American studies, economics, environmentalstudies, humanities/social science, and mathematics/science. The interdisciplinary concentrationsavailable are African American studies, Asian studies, environmental studies, ethics, geographyinformation systems & cartography, international studies, urban studies, women’s and genderstudies, and health professions. Lastly, the College of Liberal Arts and Sciences has a exploratorystudies program open to any undeclared student with under 60 credits. The Cooper Medical School (CMSRU) is the newest addition to the Rowan Universitycurriculum. Cooper offers a MD Educational Program that provides students with the ability tolearn in a supportive environment that integrates fundamental knowledge of basics with exposure toclinical patient centered care. The curriculum is separated into two phases. Phase I creates afoundation for the student where he or she will learn the underlying framework for clinical care.Phase II will focus on application, exploration, and advancement. This phase will mostly becompleted in a variety of inpatient and outpatient settings. Most of the care provided by the studentswill be in the most underserved urban populations of Camden. CMSRU will also have a high-techsimulation center that will provide students with computerized mannequins, standardized patients,virtual reality, and many other technologies that will allow students to practice and develop theirskills as a medical professional.All of this information is available on the Rowan University Website: www.rowan.eduDr. MirchandaniFall 2011
  8. 8. Service Products Rowan has a security and police force for on campus incidents. They have a large range ofdifferent professors and faculty that are all required to have office hours to help students that arestruggling in their courses. Rowan University also has a very helpful and effective financial aid office that collectedfinancial aid for approximately 7,575 students in Fall 2010. More than $110 million wasawarded, with $89 million in loans, $24 million in grants and $5.8 million awarded inscholarships to more than 70 percent of our students.Here are the tuition rates per semester: NJ Resident Non-ResidentTuition $4,323.00 $8,113.00University Fee $1,686.00 $1,686.00Total $6,009.00 $9,799.00 Rowan University offers multiple student’s housing and meal plan options for students thatwant to live on campus. Here are some rates for student housing and meal plans per semester.Rowan also provides parking for all commuters and on campus students. These are the rates peryear. Rowan has doubled the rates for most students since Fall 2009.Student Housing PriceResidence Hall (double) $3,346.00Residence Hall (single) $3,913.00Edgewood & Triad Apartments $3,502.00Townhouse Complex $4,222.00Rowan Boulevard $4,606.00Whitney Center $4,650.00Customers & Marketing Rowan’s target customers are students graduating from high schools in New Jersey. Theyalso market to older students that want to come back to school for a graduate or undergraduatedegree. However, most of their focus is direct to high school graduates that want to attend college inNew Jersey. Rowan uses many different forms of marketing to attract new students. They use mail,the internet, and campus tours to show future students and their parents what Rowan can offer as aNew Jersey state university. The recent expansion has created a good amount of interest andpublicity for the school and its partners.Dr. MirchandaniFall 2011
  9. 9. Industry: Higher Education in New JerseyCompetition Rowan’s major competition right now is the other state schools throughout New Jersey. Thelargest competitor is Rutgers which is the State University of New Jersey. Rutgers has about 56,800students enrolled as of Fall 2011 and 3 main locations based in New Brunswick, Newark, andCamden. Rutgers has 28 different colleges including an Environmental & Biological Sciences,School of Pharmacy, and College of Nursing. Another competitor is Ramapo University which is based out of Mahwah, NJ. Ramapo hasabout 6,000 students, 5 undergraduate programs, 6 Master’s programs, a Teacher EducationProgram, and a nursing program. They offer over 700 courses, an 18:1 Student to Teacher ratio, andan average class size of 23. There are 12 state colleges in New Jersey as well as 19 Community Colleges and 14Independent 4-Year Colleges. All of these can be considered competitors because they aimmarketing and advertising campaigns at New Jersey High School Graduates just like Rowan does.Some other major competitors include Montclair State University, William Paterson University,Monmouth University, and Rider University.List Available at ( Advantage Rowan’s competitive advantage is its small class sizes and affordable price. Most otherUniversities within New Jersey and the surrounding areas have large campuses with large classsizes. Many of the courses are just lectures in enormous halls with no one-on-one interactionbetween professors and students. Here at Rowan, professors are required to have office hours andmany professors feel an obligation to the students. Also the small campus allows for the Rowancommunity allows for a more of a family-like atmosphere between students and the community.Trends in Industry Lately more people have been going to college as in the past. However, more students aregoing home after graduation with tons of debt with no jobs available to help pay the loans they owe.According to USA Today, in 2009, 63% of high school students went to college right aftergraduation. Thats up 11% from 1970 when 52% of high school students went to collegeimmediately after graduation.Opportunities The greatest opportunity that Rowan has right now is actually being taken advantage of. Irecently was asked within my internship to locate all the medical schools in the Pennsylvania, southNew Jersey, and Delaware regions and to my surprise there are not that many around this area.There are none in Delaware and only one in south New Jersey. However, in Pennsylvania I foundmultiple institutions ranging from Pittsburg to Philadelphia. This creates a great opportunity forDr. MirchandaniFall 2011
  10. 10. Rowan University to create a medical school which it has already begun to do. The CMSRUprogram is underway and has created a major change within the Rowan organization already.Trade Journals and Rowan University News There are few trade journals available concerning Rowan University or higher educationin New Jersey as a whole but I was able to find some interesting articles concerning the possiblemerger with Rutgers-Camden and UDMNJ. The first article I found came straight out of theRowan University newspaper, The Whit, entitled “Rowan merger questions in need of answers”.Within the article published on November 2nd 2011, The Whit Editorial Staff expresses theirconcern for questions about the merger going unanswered by Interim President Dr. AliHoushmoand. The only information that was confirmed by the Interim President was that themerger process will begin in January after Governor Chris Christie issues an executive order.Unanswered questions concerning the merger included, “What will happen to the RowanUniversity name?”, “Where will the headquarters be located?”, and lastly “Who will be the boardmembers?” So with the merger closing in who will be answering these questions if not thePresident of the university?Available at Another interesting article I found was entitled, “Alyce Parker of Pittsgrove Township re-elected Rowan University Foundation board chair”, and is available on The articlerecognizes Alyce Parker for being re-elected to the position of Foundation Board Chair. Parkergraduated from Rowan in 1974 with a Bachelor’s degree in political science andcommunications and continued her education at Rider University, earning a Master’s inadministration. She has also served on the Rowan’s Alumni Association Board. She establishedAlyce Parker & Associates in 1983, which is a PR, business development, community relations,and governmental relations firm that focuses on businesses in south New Jersey. The FoundationBoard always re-elected Lawrence Salva, who is a senior VP, chief accounting officer, andcontroller at Comcast, to his fourth year in the Vice Chair position. Also re-elected was PaulTully as treasurer and Joseph Bottazzi as secretary. Tully is a registered principal, CFP of EagleWealth Strategies and Bottazzi is an executive VP of business development at Edelman FinancialServices, LLC. This will be Tully’s fourth year as treasurer and Bottazzi’s second as secretary.Available at MirchandaniFall 2011
  11. 11. C. In your final journal please describe and assess your progress with respect to each of yourlearning goals.My Learning Goals: 1. Learn more about the Americans Teachers Union and what is happening between the Union and Rowan University. I received some but very little experience with the AFT and CWA which are the major unions used by Rowan University employees. I did receive both contracts about each union and had some time to read them over which gave me a much better idea about how each union worked and protected its members. I did learn more about unions so I feel like this learning goal was completed. 2. Learn about the different kinds of pension plans available to Rowan employees and what each entails. I focused on two pension plans while working here, the PERS (Public Employees Retirement System) and the ABP (Alternate Benefits Program). I learned a lot about each program and how they affect employees within an organization so I believe that this learning goal was completed. 3. Learn about the grievance procedure used within the Rowan University and how different grievances are handled. I spent a decent amount of time with Ken who is the Labor and Employee Relations advocate here at Rowan and learned a lot about the grievance procedure. Grievances need to go through many hands before they are actually make a difference but here at Rowan many of the grievances are solve quickly and efficiently. This goal was completed. 4. Get involved with the application, recruitment, and selection process of Rowan employees. This goal was definitely completed. Within the first week of being here I was already sending out background checks and working with CHRI (fingerprint checks). I saw a lot of different resumes and helped sort and process them. 5. Gain experience within the labor agreements sector of the Human Resource Department and attend an arbitration or mediation between Rowan and another organization. This goal was not completed. I was never able to attend a mediation or arbitration. I had some experiences with the labor agreements but nothing really significant that could be considered for completion of this goal.Dr. MirchandaniFall 2011
  12. 12. 6. Learn how the benefit system works and what kinds of benefits are available to different kinds of employees. I did learn a lot about working with benefits but not much about benefits themselves. When it comes to how the system works I feel that that goal was completed. However, I did not learn much about what kinds of benefits are available to the employees here and how it would actually affect the employees. I learned about different kinds of employees but did not receive knowledge about what benefits are associated with which group. I would have to consider this goal half-completed. 7. Learn more about how the payroll system is controlled and monitored within Rowan University. I knew a lot about Rowan’s payroll system before I even started working here because I have been a Rowan University Student Worker for about 3 years now. I did not learn much more than what I already knew so I feel this goal was not completed.Dr. MirchandaniFall 2011