![WhatClinic.com ,[object Object]](https://image.slidesharecdn.com/davidroe-110615075611-phpapp02/85/david-roe-1-320.jpg)
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David Roe
- 2. 6 million people? What are they looking for? - 6 million different queries “… for my rhinoplasty surgery, do you offer a pricing plan …?” “… the wedding is in four weeks, can you fit me in as soon as possible …?” “… my daughter’s orthodontist doesn’t provide invisalign braces, do you ….?”
- 3. We are disrupting a $500 Billion market by making elective health decisions a true consumer choice by providing; Price, Quality & Availability transparency Choice Price Quality & Trust Availability
- 4. We actively follow up with every customer query. People love this. “ The doctor responded and what a response! Answered all my questions and made me feel like i can do this. Thank you!! ” “ The doctor's coordinator was excellent at getting back to me and answering any questions I had as well as thouroughly explaining the whole process. “ “ Just WONDERFUL !! We have been researching for 4 weeks, sending emails and asking questions. They answered us immediately and addresses all of our questions and follow ups within 24-36 hours. Just the best customer service experience I have You deserve plenty of success. “
Editor's Notes
- Hello, my name is David Roe and I am the product manager for WhatClinic.com – a website where over 6 million people visit each year to find and choose a clinic for their elective health needs – be it dental, cosmetic, fertility or other elective treatment
- 6 Million people?? What are they looking for? Who are our customers. They have 6 Million different reasons to visit WhatClinic. Tattoo removal, trying to get a better price for expensive dental treatment, They’ve moved to a new town and want to find a new physiotherapist, They need X rays or an MRI and want a good price, They’re getting married and want a birthmark removed, or hair transplant for their future husband. Going about this isn’t easy in the private health space. Often a GP has no better idea than you do yourself on where to go or what is available or how much it will cost. People want to find out what your options are and they want to do so privately, in their own time and without committing themselves before they’re ready. This is where we come in.
- We are going disrupt a $500 Billion market by making your next elective health decision a true consumer choice by providing; Price, Quality & Availability transparency As you can see from the screen shot we do it by providing you with All of choices that are available With Pricing information Quality and feedback inferred through other consumers experiences And what we just started providing - availability information for appointments Feedback – solicit contact information, choice, appointments. We follow up with every single lead until the patient is treated.
- Private health doesn’t work quite like any other industry or service. Many clinics, while excellent medically, do not offer good customer service. We follow up every query, soliciting feedback from our users, informing the clinics when they do well or badly, doing all we can to ensure that patients find what they are looking for. This can often be a long process, which may involve contacting and following up With many clinics, but people are delighted when they are successful, and clinics Are delighted with the service we offer, allowing them to target their marketing spend towards the patients they want to reach, and assisting them through the consultion process and on to appointments.
- AT this stage I’d like to thank you for listening and take any of your questions.