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www . TransportForIreland . ie

public

transport
Data event
Tim Gaston – Integrated Ticketing Scheme Director

Thursday 6...
The Original Vision
A common payment mechanism for travel:








Is simple and intuitive – easily understood
Work...
Government
Suppliers
Design – Sequoia
Back Office – IBM/MSI

SCIMs – RTT
Equipment for CBO’s –
Mapflow/Avego

Participants...
Leapcard Integration Approach
Card
Personalisation

Card Supply

Help Centre System
(HCS)

Telephone
Helpdesk

Website

Sc...
KEY HIGHLIGHTS

Total Cards issued

Cumulative (30 Oct)

7,666

Irish Rail replacements

3,106

Payzone sales

97,097

Web...
Total
(n=252)
%

Very satisfied

Overall satisfaction is
positive with nearly 9
in 10 people scoring
satisfied or very
sat...
Private
Buses

Bus
Éireann

+

+

+

School & Student
travel cards

+

Ticket products
on Leap Cards

Instant TopUp
using ...
Q3

• Luas & Iarnród Éireann vending being enabled for web
collection √
• Iarnród Éireann vending of card sales & top ups ...
Service
control

Schedules

NTA/Operator

On
Vehicle/

Route
Planning

• Predictions
• Ticketing
• On Bus info

Punctualit...
Service
control

Schedules
Agreed
schedule

Control Centre
Curtailments
cancellations
Additions
Crisis
Management

Operato...
Schedule output
to journey
planner

Service
control

Schedules
Agreed
schedule

Data
Management
System

Control Centre
Cur...
Each arrow will have implications
 Operators requirements and responsibilities




Vehicle Control and Monitoring
Equi...
Opportunity
National Scheme
• Urban Centres
• Long Distance
• Free travel
• X-border services

Opportunity
Joint Offerings...
Questions?
Tim.gaston@nationaltransport.ie
NTA Presentation by Tim Gaston
NTA Presentation by Tim Gaston
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NTA Presentation by Tim Gaston

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Dublinked Transport DubMeet - December 2012

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NTA Presentation by Tim Gaston

  1. 1. www . TransportForIreland . ie public transport Data event Tim Gaston – Integrated Ticketing Scheme Director Thursday 6th December 2012 Tallaght Stadium
  2. 2. The Original Vision A common payment mechanism for travel:        Is simple and intuitive – easily understood Works in a similar way on all modes Supports fair competition between operators Is fast and reliable Reduces the likelihood of fraud Has the full confidence of customers, staff, transport operators and Regulators Supported by an easily recognisable brand.
  3. 3. Government Suppliers Design – Sequoia Back Office – IBM/MSI SCIMs – RTT Equipment for CBO’s – Mapflow/Avego Participants National Transport Authority Dublin Bus (Parkeon) Iarnród Éireann (S&B) Luas (S&B) Bus Éireann (Parkeon) Hosting – Eircom ITS Operator Comms – PlanNet 21 HP/Payzone: • Back office operations • Card supply & issuing • Customer Support • EPOS network Commercial Bus Operators (Mapflow/Avego) Non-transit (future)
  4. 4. Leapcard Integration Approach Card Personalisation Card Supply Help Centre System (HCS) Telephone Helpdesk Website Scheme Manager Clearing System Card / Application / Product Issuer ITS Access Point (ITSAP) Private Bus Operators Dublin Bus Bus Éireann Depot Systems Inspection Devices CBO Bus Devices On-Bus Devices Irish Rail Transport Operator Domains Gates Payzone Sales Agents Luas Central Systems TVMs Platform Validators POS Terminals Smart Card Interface Module (SCIM) ITS Scheme Smartcard ITS Scheme Smartcard ITS Scheme Smartcard ITS Scheme Smartcard ITS Scheme Smartcard ITS Scheme Smartcard ITS Scheme Smartcard ITS Scheme Smartcard ITS Scheme Smartcard ITS Scheme Smartcard ITS Scheme Smartcard ITS Scheme Smartcard ITS Scheme Smartcard ITS Scheme Smartcard 4
  5. 5. KEY HIGHLIGHTS Total Cards issued Cumulative (30 Oct) 7,666 Irish Rail replacements 3,106 Payzone sales 97,097 Web sales 26,306 Student travel Leap cards 28,473 Irish Rail TVM sales Total Card Issues Luas replacements 6,263 168,910 Top-up Value Cumulative €18.7 million Usage Value Cumulative €17.6 million Total journeys 9.9 million
  6. 6. Total (n=252) % Very satisfied Overall satisfaction is positive with nearly 9 in 10 people scoring satisfied or very satisfied (this is a high score by anyone’s standards) 89% Satisfied Neutral Dissatisfied Very dissatisfied Mean 4.38
  7. 7. Private Buses Bus Éireann + + + School & Student travel cards + Ticket products on Leap Cards Instant TopUp using direct debits + + Annual/Monthly passes Smart Ticketing, e.g. capping Public Services Card for Free Travel will be integrated
  8. 8. Q3 • Luas & Iarnród Éireann vending being enabled for web collection √ • Iarnród Éireann vending of card sales & top ups √ • Student travel card scheme launch√ • Bus Éireann customer pilot√ Q4 • • • • Fare capping on Luas Auto-top facility customer pilot Bus Éireann launch Additional private bus operators Q1/Q2 • • • • Fare capping on Iarnród Éireann & Dublin Bus Taxsaver annual & monthly cards Range of time-based products Integration with Free Travel Scheme
  9. 9. Service control Schedules NTA/Operator On Vehicle/ Route Planning • Predictions • Ticketing • On Bus info Punctuality, Reliability, % operated, where delays occur Bus Statistics
  10. 10. Service control Schedules Agreed schedule Control Centre Curtailments cancellations Additions Crisis Management Operator Data system On Vehicle System Route Planning Vehicle RTPI central system Bus Statistics •Predictions •Ticketing •On Bus info Real time Signs, Web, e tc..
  11. 11. Schedule output to journey planner Service control Schedules Agreed schedule Data Management System Control Centre Curtailments cancellations Additions Crisis Management Operator Data system On Vehicle System Route Planning Vehicle RTPI central system •Predictions •Ticketing •On Bus info Bus Statistics LEAP system Real time Signs, Web, e tc..
  12. 12. Each arrow will have implications  Operators requirements and responsibilities    Vehicle Control and Monitoring Equipment Control and Monitoring Process of technical and operational resolution (resources)  NTA responsibilities   Data interface requirements Process of technical and operational resolution (resources)  Penalties
  13. 13. Opportunity National Scheme • Urban Centres • Long Distance • Free travel • X-border services Opportunity Joint Offerings • Taxis • Dublin Bikes • Dublin Tourist card • Car Parking • Event ticketing Opportunity New technologies • Contactless EMV • NFC
  14. 14. Questions? Tim.gaston@nationaltransport.ie

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