10 Steps Class


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Slides for the 10-Steps to Service Continuity Planning class created by Dan Wilson for the National Network of Libraries of Medicine (NN/LM). Feel free to download and use, but please credit the source.

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10 Steps Class

  1. 1. A 10 Step Approach to Service Continuity Planning Dan Wilson Coordinator, NN/LM Emergency Preparedness & Response Plan
  2. 2. Agenda <ul><li>Risk assessment </li></ul><ul><li>Value of immediate response </li></ul><ul><li>Service continuity </li></ul><ul><li>Protecting highly valued materials </li></ul><ul><li>Obtaining outside help </li></ul><ul><li>Service Continuity Tool </li></ul>
  3. 3. Credit: Larry Brusseau
  4. 5. Types of Disasters <ul><li>Natural </li></ul><ul><li>Unintentional </li></ul><ul><li>Intentional </li></ul><ul><li>Public Health Emergency </li></ul>
  5. 6. Natural Disasters
  6. 9. Tornado Season
  7. 10. Historic Paths of Hurricanes
  8. 11. Photo: New York Times
  9. 12. Unintentional Events
  10. 13. Construction Disasters
  11. 14. USA Today : [Commission on the Prevention of Weapons of Mass Destruction] warns that anthrax spores released by a crop-duster could “kill more Americans than died in World War II…” October 21, 2009
  12. 15. In Washington, homeland security officials had little to say publicly about the rationale for moving Dallas – along with Boston and Philadelphia – into the top tier of cities facing potential threat. The additions create a top 10 list for the first time. The Tier 1 list already included New York and Washington, which were attacked on Sept. 11, 2001, plus Los Angeles, Houston, Chicago, Newark, N.J., and San Francisco.
  13. 16. Nuclear Power Plants
  14. 17. Fire and Water Damage
  15. 19. Swine Flu Barber (Photo by Luis Acosta/AFP/Getty Images)
  16. 20. What’s your score?
  17. 23. Cologne Archives Building, March 2009
  18. 24. Shelter in Place / HAZMAT Incident
  19. 26. Preparedness Assessment Exercise <ul><li>Are your staff trained on how to react & respond to the following situations? </li></ul><ul><li>A tornado warning is issued for your area </li></ul><ul><li>Security calls to say that a violent person is in your vicinity </li></ul><ul><li>A patron rushes up to the desk to report that someone is having a heart attack in the photocopy room </li></ul><ul><li>Security calls to say that you should shelter-in-place because a train has derailed releasing chlorine gas </li></ul><ul><li>Someone reports that there is water on the floor in the basement </li></ul><ul><li>A construction worker rushes to the desk and tells you that you have about 3 minutes to evacuate the library </li></ul><ul><li>It’s Saturday afternoon and a member of your staff reports that water is pouring in from the ceiling onto your reference books </li></ul>
  20. 27. Step 3 : Create Procedures to Ensure Continuation of Core Services
  21. 28. Definition of Core <ul><li>“ A central and often foundational part.” </li></ul><ul><li>Merriam-Webster </li></ul>
  22. 29. List of Core Services <ul><li>Interlibrary Loan </li></ul><ul><li>Website </li></ul><ul><li>Access to online resources </li></ul><ul><li>Reference assistance </li></ul><ul><li>Access to print resources </li></ul><ul><li>Study space </li></ul>
  23. 30. Building Closed/ Services Available
  24. 31. ILL Partnership ILL
  25. 32. Service Continuity Strategy
  26. 33. Step 4 : Create Procedures to Ensure Access to Core Materials
  27. 35. <ul><li>Two Options: </li></ul><ul><li>Build in ample backup power on your servers. </li></ul><ul><li>Provide access to your core resources on a remote server, either at your institution or at a remote site </li></ul>
  28. 36. Emergency Access Initiative
  29. 38. EAI Journals through PubMed
  30. 40. Step 5 : Develop a Mutual Aid Agreement with Another Library or Network
  31. 41. Step 6 : Proactively plan for the rescue and recovery of your highly valued materials.
  32. 42. Step 7 : Develop a Communication Plan <ul><li>Notification plan for public and staff </li></ul><ul><li>Library website </li></ul><ul><li>Social networking sites (Facebook and Twitter) </li></ul><ul><li>Talking to the media </li></ul>
  33. 44. Step 8 : Know How to Obtain Outside Assistance
  34. 45. Lyrasis (Formerly SOLINET) <ul><li>Disaster Assistance </li></ul><ul><li>Has your institution suffered a hurricane, fire, tornado, or flood? Did a pipe burst, a roof leak, or have you had a mold outbreak? LYRASIS' Disaster Assistance Service provides comprehensive information on disaster response seven days a week. Services include referrals to conservators, specialized consultants, disaster recovery companies, and specific disaster recovery advice on collection materials. Contact LYRASIS Preservation Field Services at 800.999.8558 . After hours, you will be directed to an answering service; tell the operator you need to speak with someone from Preservation Field Services. </li></ul>
  35. 46. Step 9 : Develop a PReP for Service Continuity
  36. 49. Step 10 : Be Prepared at Home
  37. 51. The NN/LM EP&R Toolkit
  38. 52. <ul><li>“ By failing to prepare, we are preparing to fail.” </li></ul><ul><li> </li></ul><ul><li>– Benjamin Franklin </li></ul>