This document contains 6 frame Change Management frameworks that deal with the "soft" side of managing change: *Dimensions of Change *Emotional Cycle of Change *Ingredients of Change *Level of Commitment *Phases of Team Building *Trust Formula Download the full PowerPoint @ http://learnppt.com/powerpoint/ PowerPoint tutorials @ http://pptdiagrams.wordpress.com/

3. There are 3 sources of support and resistance to change—it can either by Rational, Emotional, or Political “ ..the benefits are enormous” “ ..how will this affect our relationships with vendors?” “ ..I’ve been waiting for this moment for years” “ ..but that will affect my pay!” “ ..the benefits will be enormous” “ ..de-layering of the organization makes such good sense ” “ ..the increases agility will really thrill customers” “ ..satisfaction indices will soar” Some above the surface ...and some below Dimensions of Change – Overview It is important to realize that resistance can be below the surface—and so, may not be immediately apparent. THIS IS A PARTIAL PREVIEW You can preview the full PowerPoint document and download it at http://learnppt.com/powerpoint/ “ ..we don’t have the resource to do this” “ ..quality will suffer” “ ..this could risk delivery” Rational Political Emotional

4. As organizations and people go through change, they follow a consistent emotional cycle … Hopeful Realism (Hope) Informed Pessimism (Doubt) Informed Optimism (Confidence) Rewarding Completion (Satisfaction) Uninformed Optimism (Honeymoon) Time Optimism/Enthusiasm Positive Energy Optimism Pessimism Emotional Cycle of Change 1 2 3 4 5 THIS IS A PARTIAL PREVIEW You can preview the full PowerPoint document and download it at http://learnppt.com/powerpoint/

6. There are 7 levels of commitment—which is gained through time from the initial contact to eventual internalization Contact Awareness Understanding Positive Perception Adoption Institutional- ization Internal- ization Level of Commitment Time Level of Commitment THIS IS A PARTIAL PREVIEW You can preview the full PowerPoint document and download it at http://learnppt.com/powerpoint/ Commitment Compliance Support Withdrawn after Use Decision not to Support Change Negative Perception Confusion Unawareness

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