The Ten Commandments of Software Implementation

Dwane Lay
Dwane LayAuthor and Speaker at Lean HR
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
R Responsible to perform the task
A Accountable for the task being completed
C Consulted with prior to the activity being performed
I Informed that the task has been completed
Step Task R A C I
1 Create Project Charter DJ, JK JK TS, MO
2 Distribute Charter for comments JK JK DJ, TS
3 Schedule approval meeting DJ, JK JK TS
4 Lead approval meeting JK, TS TS
5 Schedule project kickoff session DJ JK TS TS
6 Distribute approved Charter DJ TS JK, MO
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
Stage Action
Catalyzing Leadership’s task of bringing an abstract idea to concrete
fruition
Encoding The Champion’s task of clearly communicating the need for
change
Imagining The leader’s words become ideas in the minds of close
followers
Uniting Once the vision of change becomes clear to a few key people,
it quickly becomes visible to others
Fitting Organizational leadership is engaged to seek out and address
parts of the enterprise that do not align with the vision
Gelling Leadership drives the change through all levels of the
organization and instilling into the culture
Robbins, Harvey and Michael Finley. Why Change Doesn’t Work. New
Jersey: Peterson’s, 1996.
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
Business Strategy
HR Strategy
BEGINNING IMPROVING SUCCEEDING LEADING
Year One
Standardization
Year Two
Stablization
Year Three
Integration
Year Four
Acceleration
The Ten Commandments of Software Implementation
1 2 3 4 5 6 7 8 9
Part/Process Failure Mode
Failure
Effects
Severity
[1 - 10]
Causes
Frequency
[1 - 10]
Controls
Prob of
Detection
[1 - 10]
RPN [1 -
1000]
(Sev * Freq *
Prob)
Integration Lack of Data
Loss of
Function
9
Incompatible
Systems
4 Full Review 9 72
Lack of Data
Loss of
Function
7 Missing Info 8 Data Owner 9 112
Training Missed EEs
Lack of
Knowledge
5 New hires 3
New hire
report
2 30
Missed EEs
Low
Adoption
4
Poor
communication
5 Testing 5 100
Failed
Execution
Lack of
Knowledge
5 Poor Trainer 1 References 2 10
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
ProjectCartoon.com
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
The Ten Commandments of Software Implementation
CUSTOMERS
INTERNAL EXTERNAL
Quality Delivery
Cost
Service and
Safety
Corporate
Responsibility
The Ten Commandments of Software Implementation
Secondary Objective
Secondary Objective
Y X – Level 1 X – Level 2
Secondary Objective
Primary Objective
Goal
Goal
Goal
Goal
Cost of Ownership
Implementation
Y X – Level 1 X – Level 2
Vendor Relationship
HRIS Replacement
Ease of Integration
Ample Training
Robust Functionality
Low Complexity
The Ten Commandments of Software Implementation
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The Ten Commandments of Software Implementation

  • 10. R Responsible to perform the task A Accountable for the task being completed C Consulted with prior to the activity being performed I Informed that the task has been completed Step Task R A C I 1 Create Project Charter DJ, JK JK TS, MO 2 Distribute Charter for comments JK JK DJ, TS 3 Schedule approval meeting DJ, JK JK TS 4 Lead approval meeting JK, TS TS 5 Schedule project kickoff session DJ JK TS TS 6 Distribute approved Charter DJ TS JK, MO
  • 22. Stage Action Catalyzing Leadership’s task of bringing an abstract idea to concrete fruition Encoding The Champion’s task of clearly communicating the need for change Imagining The leader’s words become ideas in the minds of close followers Uniting Once the vision of change becomes clear to a few key people, it quickly becomes visible to others Fitting Organizational leadership is engaged to seek out and address parts of the enterprise that do not align with the vision Gelling Leadership drives the change through all levels of the organization and instilling into the culture Robbins, Harvey and Michael Finley. Why Change Doesn’t Work. New Jersey: Peterson’s, 1996.
  • 29. BEGINNING IMPROVING SUCCEEDING LEADING Year One Standardization Year Two Stablization Year Three Integration Year Four Acceleration
  • 31. 1 2 3 4 5 6 7 8 9 Part/Process Failure Mode Failure Effects Severity [1 - 10] Causes Frequency [1 - 10] Controls Prob of Detection [1 - 10] RPN [1 - 1000] (Sev * Freq * Prob) Integration Lack of Data Loss of Function 9 Incompatible Systems 4 Full Review 9 72 Lack of Data Loss of Function 7 Missing Info 8 Data Owner 9 112 Training Missed EEs Lack of Knowledge 5 New hires 3 New hire report 2 30 Missed EEs Low Adoption 4 Poor communication 5 Testing 5 100 Failed Execution Lack of Knowledge 5 Poor Trainer 1 References 2 10
  • 41. Secondary Objective Secondary Objective Y X – Level 1 X – Level 2 Secondary Objective Primary Objective Goal Goal Goal Goal
  • 42. Cost of Ownership Implementation Y X – Level 1 X – Level 2 Vendor Relationship HRIS Replacement Ease of Integration Ample Training Robust Functionality Low Complexity