Who Applies ?
36% increase in number of job
applicants are not eligible for rehire
Avert Inc., 1998 800,000 background checks
Research by Michigan State’s School of Business
Tests/assessments predict job success 52.5%
better than interviews only.
81.2 – 88.5% of candidates selected by
interviews only failed to meet job success
30 million new-hires lied on
resumes from 2005 -2008.
61% résumés are “inaccurate.”
7.9% of applicants have a
25.7% misrepresent education
and credential records.
For Sales of:
Award of Dated:
AWARD OF VALOR
PRES ED T
Avert Inc., 2008 1.8 million background checks
What Is the Cause?
85.4 % of all job failures are caused by poor work
habits, not technical skills.
This is a measure of an individual’s work habits.
Employers say good work habits are more important
to identify than technical skills.
Work habits are difficult to teach, or change.
Technical skills can be taught.
Dell Still, High Impact Hiring, 2002
“One third or more of all
hiring decisions are outright
“In no other area would
we tolerate such dismal
Consequences of Bad Hires
Increased costs of employee turnover.
Training, including management time.
Full pay and benefits during training, before
full productivity is reached.
Lost sales opportunities.
Continued costs of mistakes made by bad
Consequences of Bad Hires
Loss of knowledge and experience built
up by departing people.
Loss of customer confidence.
What Does Turnover Cost ?
Every time an employee leaves,
it costs your company money:
Advertising, Recruiter Fees
Resume Screens, Interviews
Lost Sales and Profits
What’s the Answer ?
1. It requires a commitment to change.
2. Stop, examine the tools you use.
3. Keep only what really works.
4. The hardest part of changing the tools you
use is human nature itself.
5. Remember, it is about
Invest In Candidate Selection
Companies spend 5 to 20 times more money
on training a person than hiring that person
Pick the Person Who Will Succeed
Companies that invest more money in selection and hiring…
…hire more people who become top producers.
Testing is Acceptable!
92% of applicants surveyed found
tests acceptable, while only
resented it. The rest
had no opinion.
Source: Molding Systems,
May 1999 v57 i5 p56(1).
The Assessment Industry In
• 19 of 20 Fortune 500 used tests
• Usage continues to increase at
all size companies
Top Five Reasons to Use Tests
• Minimize Legal Liability
• Minimize Poor Performance
• Identify Potential Problems
• Reduce Turnover
• Increase the Quality of Employees
• Maximize Performance
Wayne Outlaw, Smart Staffing , pages 125-126
Better Selection Better Performance
Correct Placement Management
Improved Training Career Guidance
Outcomes Better Succession
Source: Testing and Assessment: An Employer’s Guide to Good Practices
U.S. Dept of Labor 2002
Power Tools for Hiring Winners
• Validated and researched Tests and
• EEO and ADA legal compliance.
• Web-based testing and reporting technology.
Solutions for Success
20+ Industry Specific Tests
•Customer Service •Health Care
•Production And Distribution •Hospitality
•Inside Sales •Customer Support
•Administrative Support •Call Center
•Receptionist •Help Desk
•Convenience Store •Retail Manager
•Personal Services •Retail Sales
•Leasing Agent •More
What it Measures
Most SELECT surveys measure certain core
Acceptance Of Diversity
Integrity / Work Ethic
Plus industry specific factors