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Deepak Taneja_Program Director_17+ Years exp V1


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Deepak Taneja_Program Director_17+ Years exp V1

  1. 1. Deepak Taneja H No. 3A-38, N. I. T. Faridabad, Haryana, PIN - 121001, INDIA. E-mail –; M: +91-9958592437 Landline: +91-129-2419657 Profile Summary Having 17+ years of total experience with 10+ years in intricate ICT program Management & Governance including Program delivery, top & bottom line management, Customer CXO’s & middle level engagement & satisfaction, Internal & external stakeholders management, 3PP Negotiation/ Administration and in Pre-sales LCM including Proposal management, sales decision, proposal’s financial etc. as Program Director. I have been a strategic manager with resilient presales & post-sales management, strong leadership with problem solving, decision making, interpersonal, communication, coaching, mentoring & natural aptitude to map business needs into program deliverable. I have ability to establish and maintain strong alliances; lead and motivate teams; drive programs to successful completion; exceed customer expectations and achieve fiscal bottom-line results. I am currently working as CSI Program Director in Ericsson since 2007. I am part of Ericsson Leadership Talent Pool and have been a KEY contributor in MANY Multi-Million USD ICT & CSI deals. I have managed on-shore/off-shore, multi- vendor, multi-cultural and multi-technology large delivery programs as CFR (Contract Fulfillment Responsible)/CSI Program Director. I am currently managing Program Portfolio of approx. ~650 M SEK. I have established & Headed Region’s Presales function to support CSI proposals for 20+ Regional customers. I have been awarded with one of most prestigious Sales award from Ericsson Region HEAD (Mr. Paolo Colella).
  2. 2. Year/ Duration Qualification Institution/ University 1995-1998 B. E. (Electronics) Pune University (Distinction) 2 Years PGDITM (IT) AIMA Delhi 2 Years M.S.(S/W System) BITS, PILANI Experience Summary Career Timelines Education Father’s Name : Sh. M. L. Taneja DoB : 08th May 1976 Passport No : J 5302320 Passport Expiry : 24/01/2021 Address : H No 3A -38 N.I.T. Faridabad HARYANA-121001 Language Known : English & Hindi Program Director  Presales & Post-sales complex CSI opportunities & Programs delivery. I have been part of Core 3 (CFR) in many CSI presales engagements and efficaciously delivered complex CSI transformation programs as delivery head; Few of key responsibilities are as below  To understand customer RFP/requirements to strategize proposal submission.  To ensure  RFP Compliance.  End to End cost/efforts estimation across CSI domains for  CSI Services  Hardware & Software/License  Managed Services/Customer support/AMC  3rd Party HW, SW, Services, AMC  Proposal deliverables including (Delivery model, Delivery Strategy & Program Organization etc)  Verdi (cost consolidation tool), Risk, & CSI One Pager (Overall Program financial).  Contractual contents (including commercial terms & condition) & Sales decisions.  To strategize governance model to ensure proper governance during program life cycle.  Build& manage strong relation with CU (Customer Unit) senior management to seek required support.  To maintain & ensure resilient Customer Relationship at CXO, SVP or VP level (for all the potential departments’ e.g IT, Engineering, Marketing, Finance, Customer Care etc.).  Personal Details Since Sep 2007  Program Director: 3 Years  Program Manager: 9 Years  Project Manager: 2 years KEY Assignments as Program director / Delivery Head  Aircel Telcordia Swap of 11 circles + BSCS + 45 M Subs Expansion (5 Years Contract)  Aircel PAN INDIA CS5 Upgrade & IN Expan.  Aircel 13 Million IN Expan.  Aircel Remote Access Solution  Delivery Head for Aircel OSS deployment & upgrades.  Bharti CS4 IN upgrades PAN India (~ 1000 Nodes) e.g. SDP, SCP, VS, IVR, MINSAT, DWS, CRS etc.  Bhutan Postpaid Billing
  3. 3.  To handshake & buy in from all stakeholders to ensure require resources for all program’s delivery  Govern steering group & tollgates meeting with stakeholders to update program’s status e.g timeline, financial, risks, issues etc.  To ensure timely, quality delivery with improved UM.  Seek opportunity to generate leads to attract revenue.  To mentor team for their professional growth. Presales Head (CFR/CSI-PD)  Established & Headed Region INDIA (20+ Customers with 1500+ proposals) Presales function for all CSI domains (OSS, BSS, IP/MPBN, CAC, and M&A). As presales head, few of key responsibilities are:  To engage with Customer/CU/EP/MS/CCA/CCD/3PP/ GSC (Internal & External Stakeholders) for CSI Proposals.  To interact with Customer/CU/EP for efforts discussions, negotiation & agreement.  Presales steering meeting with CU/CCA/EP/EGI management  Senior management engagement for strategy & decisions to intensify business probability & UM.  To manage & control presales activities Cost of Sales.  To ensure timely proposal deliverables i.e. Scope, Price, Schedule, Support etc.  Review/Approve final Proposal efforts & deliverables in agreement with domain heads & Account management.  Define, Innovate & establish presales processes to ensure process improvement.  Encourage team to re-use to ensure efficiency during presales & post-sales. Program Manager  To strategize and prepare end to end program set-up  Engaged & freeze client requirements, expectations, & timeline to proceed for signoff.  Collaborated with management to deliver assigned program – Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process  Established goals and milestones as per the desired results to be generated by the program  Defined the resources required for completion of a project and allocated resources accordingly.  Assisted the team in documenting the project designs and making changes as per needs.  Managed teams working on different Program’s activities and smoothed out any areas of possible conflict.  To manage scope, timeline, finance, quality, communication, risk adherence, resource, & stakeholders.  Project steering & governance  Ensured that all programs were executed as per defined quality metrics & standards.  Proposed new solutions to generate “add on sales”.  Developed and initiated internal processes to improve program delivery within specific timeframe  Evaluated the timely performance of different teams working on a project and documented the progress accordingly.  Bharti Airtel PAN INDIA IN/VAS nodes deployment. Manages to deploy ~450+ IN nodes & appreciated by Bharti’s and E/// senior management. Key Assignment as Presales Head (CFR/CSI-PD)  Aircel 5 years, multi-million USD contract (WON).  Aircel PAN INDIA CS5 Upgrade & IN Expansion (WON).  Aircel 13 Million IN Subs Expansion (WON).  Bharti Airtel 2012-2014 & 2015- 2017 PAN INDIA OSS/ENIQ/SO EM/ Upgrades (WON).  Bharti Airtel 2012-2014 IN Expansion (WON).  Vodafone NSN Swap (WON).  Idea Telcordia Swap (7 Circles) (WON).  Aircel Remote Access Solution (WON).  Bhutan Postpaid Billing (WON).  Telenor MNP (WON)  Nepal Charging System & Billing.  Bharti Airtel TV & CBA presales engagements (15+) e.g. PDL, IP Surveillance, Antispam, Hosted Call Centre, IPTV, Multiscreen etc.  Telenor Revenue Manager (IT) multimillion CSI deal. June 2004 – Sep 2007  Program Manager: 2 Years  Project Manager: 3 years Key Assignment as Program Manager  Prepaid Solution (PPS4.3.2), PPT422, PPS433, Centralized Voucher System.  PRBP (Personalize Ring Back Tone)
  4. 4. Achievements & Awards  Very prestigious Sales award from Ericsson Region HEAD (Mr. Paolo Colella) in 2015.  High performance & Key Contributor award for years 2009, 2012, and 2015.  Business Excellence ACE award for outstanding work and contribution in winning Aircel 52M IN Expansion, Modernization, Telcordia Swap, Billing in Q3, 2015.  ACE award for outstanding work and contribution towards Vodafone NSN Swap & IT Transformation in Q2,2014  SI PMO award for exceptional contribution for Financial Objectives in 2010.  SI PMO award for exceptional contribution in Bharti delivery in 2009.  FALCON award for outstanding contribution towards achieving Business Excellence.  KAM award (in form of “Letter of Appreciation”) for outstanding contribution towards successful completion of Charging Gateway deployment (first in RINA).  CAM award in Alcatel Development India in 2005 for being instrumental in managing the team that carried out the migration from R2.2 to OSP2.3 and first off for PPS4.  Best performer award in Bharti Telesoft Ltd in 2004.  Awarded with gold medal and merit scholarship during the Engineering for being throughout topper of the college.  Represented Haryana in NATIONAL Table Tennis Tournament. Throughout Table Tennis State Rank holder in HARYANA for many years and participated at UNIVERSITY level Table Tennis Tournament.