H No. 3A-38, N. I. T. Faridabad, Haryana, PIN - 121001, INDIA.
E-mail – firstname.lastname@example.org; M: +91-9958592437 Landline: +91-129-2419657
Having 17+ years of total experience with 10+ years in
intricate ICT program Management & Governance including
Program delivery, top & bottom line management, Customer
CXO’s & middle level engagement & satisfaction, Internal &
external stakeholders management, 3PP Negotiation/
Administration and in Pre-sales LCM including Proposal
management, sales decision, proposal’s financial etc. as
I have been a strategic manager with resilient presales &
post-sales management, strong leadership with problem
solving, decision making, interpersonal, communication,
coaching, mentoring & natural aptitude to map business
needs into program deliverable. I have ability to establish and
maintain strong alliances; lead and motivate teams; drive
programs to successful completion; exceed customer
expectations and achieve fiscal bottom-line results.
I am currently working as CSI Program Director in Ericsson
since 2007. I am part of Ericsson Leadership Talent Pool
and have been a KEY contributor in MANY Multi-Million USD
ICT & CSI deals. I have managed on-shore/off-shore, multi-
vendor, multi-cultural and multi-technology large delivery
programs as CFR (Contract Fulfillment Responsible)/CSI
Program Director. I am currently managing Program
Portfolio of approx. ~650 M SEK.
I have established & Headed Region’s Presales function
to support CSI proposals for 20+ Regional customers.
I have been awarded with one of most prestigious Sales
award from Ericsson Region HEAD (Mr. Paolo Colella).
1995-1998 B. E. (Electronics)
2 Years PGDITM (IT) AIMA Delhi
2 Years M.S.(S/W System) BITS, PILANI
Father’s Name : Sh. M. L. Taneja
DoB : 08th May 1976
Passport No : J 5302320
Passport Expiry : 24/01/2021
Address : H No 3A -38
Language Known : English & Hindi
Presales & Post-sales complex CSI opportunities & Programs
delivery. I have been part of Core 3 (CFR) in many CSI presales
engagements and efficaciously delivered complex CSI transformation
programs as delivery head; Few of key responsibilities are as below
To understand customer RFP/requirements to strategize
End to End cost/efforts estimation across CSI
Hardware & Software/License
Managed Services/Customer support/AMC
3rd Party HW, SW, Services, AMC
Proposal deliverables including (Delivery
model, Delivery Strategy & Program
Verdi (cost consolidation tool), Risk, & CSI One
Pager (Overall Program financial).
Contractual contents (including commercial terms
& condition) & Sales decisions.
To strategize governance model to ensure proper
governance during program life cycle.
Build& manage strong relation with CU (Customer Unit)
senior management to seek required support.
To maintain & ensure resilient Customer Relationship at
CXO, SVP or VP level (for all the potential departments’ e.g
IT, Engineering, Marketing, Finance, Customer Care etc.).
Since Sep 2007
Program Director: 3 Years
Program Manager: 9 Years
Project Manager: 2 years
KEY Assignments as Program
director / Delivery Head
Aircel Telcordia Swap of 11
circles + BSCS + 45 M Subs
Expansion (5 Years Contract)
Aircel PAN INDIA CS5 Upgrade &
Aircel 13 Million IN Expan.
Aircel Remote Access Solution
Delivery Head for Aircel OSS
deployment & upgrades.
Bharti CS4 IN upgrades PAN India
(~ 1000 Nodes) e.g. SDP, SCP, VS,
IVR, MINSAT, DWS, CRS etc.
Bhutan Postpaid Billing
To handshake & buy in from all stakeholders to ensure require
resources for all program’s delivery
Govern steering group & tollgates meeting with stakeholders to
update program’s status e.g timeline, financial, risks, issues etc.
To ensure timely, quality delivery with improved UM.
Seek opportunity to generate leads to attract revenue.
To mentor team for their professional growth.
Presales Head (CFR/CSI-PD)
Established & Headed Region INDIA (20+ Customers with 1500+
proposals) Presales function for all CSI domains (OSS, BSS, IP/MPBN,
CAC, and M&A). As presales head, few of key responsibilities are:
To engage with Customer/CU/EP/MS/CCA/CCD/3PP/ GSC
(Internal & External Stakeholders) for CSI Proposals.
To interact with Customer/CU/EP for efforts discussions,
negotiation & agreement.
Presales steering meeting with CU/CCA/EP/EGI management
Senior management engagement for strategy & decisions to
intensify business probability & UM.
To manage & control presales activities Cost of Sales.
To ensure timely proposal deliverables i.e. Scope, Price,
Schedule, Support etc.
Review/Approve final Proposal efforts & deliverables in
agreement with domain heads & Account management.
Define, Innovate & establish presales processes to ensure
Encourage team to re-use to ensure efficiency during presales &
To strategize and prepare end to end program set-up
Engaged & freeze client requirements, expectations, & timeline
to proceed for signoff.
Collaborated with management to deliver assigned program –
Developed group and individual timelines, assessed/identified
potential bottlenecks in each project/program process
Established goals and milestones as per the desired results to be
generated by the program
Defined the resources required for completion of a project and
allocated resources accordingly.
Assisted the team in documenting the project designs and
making changes as per needs.
Managed teams working on different Program’s activities and
smoothed out any areas of possible conflict.
To manage scope, timeline, finance, quality, communication, risk
adherence, resource, & stakeholders.
Project steering & governance
Ensured that all programs were executed as per defined quality
metrics & standards.
Proposed new solutions to generate “add on sales”.
Developed and initiated internal processes to improve program
delivery within specific timeframe
Evaluated the timely performance of different teams working on
a project and documented the progress accordingly.
Bharti Airtel PAN INDIA IN/VAS
nodes deployment. Manages to
deploy ~450+ IN nodes &
appreciated by Bharti’s and E///
Key Assignment as Presales
Aircel 5 years, multi-million USD
Aircel PAN INDIA CS5 Upgrade &
IN Expansion (WON).
Aircel 13 Million IN Subs
Bharti Airtel 2012-2014 & 2015-
2017 PAN INDIA OSS/ENIQ/SO
EM/ Upgrades (WON).
Bharti Airtel 2012-2014 IN
Vodafone NSN Swap (WON).
Idea Telcordia Swap (7 Circles)
Aircel Remote Access Solution
Bhutan Postpaid Billing (WON).
Telenor MNP (WON)
Nepal Charging System & Billing.
Bharti Airtel TV & CBA presales
engagements (15+) e.g. PDL, IP
Surveillance, Antispam, Hosted Call
Centre, IPTV, Multiscreen etc.
Telenor Revenue Manager (IT)
multimillion CSI deal.
June 2004 – Sep 2007
Program Manager: 2 Years
Project Manager: 3 years
Key Assignment as Program
Prepaid Solution (PPS4.3.2),
PPT422, PPS433, Centralized
PRBP (Personalize Ring Back
Achievements & Awards
Very prestigious Sales award from Ericsson Region HEAD (Mr. Paolo Colella) in 2015.
High performance & Key Contributor award for years 2009, 2012, and 2015.
Business Excellence ACE award for outstanding work and contribution in winning Aircel 52M IN Expansion,
Modernization, Telcordia Swap, Billing in Q3, 2015.
ACE award for outstanding work and contribution towards Vodafone NSN Swap & IT Transformation in Q2,2014
SI PMO award for exceptional contribution for Financial Objectives in 2010.
SI PMO award for exceptional contribution in Bharti delivery in 2009.
FALCON award for outstanding contribution towards achieving Business Excellence.
KAM award (in form of “Letter of Appreciation”) for outstanding contribution towards successful completion
of Charging Gateway deployment (first in RINA).
CAM award in Alcatel Development India in 2005 for being instrumental in managing the team that carried out the
migration from R2.2 to OSP2.3 and first off for PPS4.
Best performer award in Bharti Telesoft Ltd in 2004.
Awarded with gold medal and merit scholarship during the Engineering for being throughout topper of the college.
Represented Haryana in NATIONAL Table Tennis Tournament. Throughout Table Tennis State Rank holder in
HARYANA for many years and participated at UNIVERSITY level Table Tennis Tournament.