EuroIA 2012 highlights

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EuroIA 2012 highlights

  1. 1. 27 – 29 September 2012 highlightspresented by Dimiter Simov (Jimmy)
  2. 2. About EuroIA• annual, 8th edition• topics: information architecture, user experience, usability, interaction design… (just do not define the thing)• presenters: everybody has a chance
  3. 3. The EuroIA experience
  4. 4. Agenda:• Visualizing information• Stupid bloody system• Dirty magnet• Resources
  5. 5. Stephen Anderson:Visualizing Information
  6. 6. Workshop goals: • present information in useful and engaging ways • present information in different ways • existing patterns for presenting information • Tips, approach, resources
  7. 7. Existing patterns (villains) Spreadsheet List Grid view Dashboard source: http://www.poetpainter.com/
  8. 8. Which camera should I buy? Why? Can we do better? grid pattern source: http://www.poetpainter.com/
  9. 9. source: http://www.poetpainter.com/
  10. 10. source: http://www.poetpainter.com/
  11. 11. source: http://www.poetpainter.com/
  12. 12. source: http://www.poetpainter.com/
  13. 13. source: http://www.poetpainter.com/
  14. 14. What is important for users? • megapixels • brand • price rangeReally?! source: http://www.poetpainter.com/
  15. 15. Is it not rather: • user reviews • quality (indicated by price) • release date • in-depth professional reviews • actual photos • appearance in search results
  16. 16. A possible approach by threedimensions: timeline, userreviews, and popularity source: http://www.poetpainter.com/
  17. 17. Myths• Because the data is dynamic, we cant do really cool visual displays• Visualizations are driven only by numeric data• I dont have the graphic design skills to do something cool like that source: http://www.poetpainter.com/
  18. 18. Process source: http://www.poetpainter.com/
  19. 19. Agenda:• Visualizing information• Stupid bloody system• Dirty magnet• Resources
  20. 20. Jonas SöderströmStupid bloody system!
  21. 21. Feeling for stress and psychologicalpressure at work more than doubled source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
  22. 22. Biggest sources of frustration at work: 1. Internet 2. Computer 3. Printer 4. Boss 5. Meetings source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
  23. 23. The average Swedish employee looses 2 hours a week on IT-related issues. source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
  24. 24. How much time do you waste?
  25. 25. Symptoms: 1. Many different systems 2. Fast introduction of new systems 3. Vigilance (virus protection, upgrades, passwords…) 4. No training 5. Controlled by the system 6. Overburdened by administrative systems
  26. 26. Enter Cyril Northcote Parkinson a bureaucracy will grow "naturally" each year with 6 % source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
  27. 27. The average annual growth of theadministration in universities inSweden is 6 %. source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
  28. 28. Bureaucracy 2.0 source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
  29. 29. Recipe:1. Observe users • At least once every six weeks • every member of the team • for at least two days • watches users use the system and do everything they do at work source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
  30. 30. Recipe2. Offer consumer-grade usability • make the systems used at work • as pleasant and easy to use • as the systems people choose to download into their smartphones source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
  31. 31. Recipe3. Do good • more: freedom, empowerment, trust, self- organizing • less: control and distrust source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
  32. 32. Agenda:• Visualizing information• Stupid bloody system• Dirty magnet• Resources
  33. 33. Gerry McGovernThe dirty magnet
  34. 34. source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
  35. 35. PlacesPopulated Large Metro FVCSArea Area Capital Cities Of Canada source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
  36. 36. Useless Links KnowledgeResources Tools BaseInfinity &Beyond FAQS Slow Links source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
  37. 37. Customer top tasksWhat do users do on a website?A few tasks account for most of theactivities of users. source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
  38. 38. The Organization for Economic Co-operation and Development (OECD)mission = promote policies that willimprove the economic and social well-being of people around the world source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
  39. 39. What do users do at www.oecd.org? Country surveys / 49 reviews / reports Compare country statistical data Statistics on one particular topic Browse a publication online for f… 6 11 source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
  40. 40. everythingis on the homepage source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
  41. 41. source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
  42. 42. How did they find out the top tasks? they asked source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
  43. 43. Agenda:• Visualizing information• Stupid bloody system• Dirty magnet• Resources
  44. 44. In summary: • To visualize information: identify opportunity, dimensions, and nodes of information • To fight bureaucracy 2.0: observe users and offer consumer-grade usability • To avoid dirty magnets and deliver what users really want: identify user tasks, especially the top ones
  45. 45. There was much more at EuroIA • RITE = Rapid Iterative Testing and Evaluation • Recommender systems help fight choice overload • Beauty and usability • Wicked problems and design thinking for customer experience design • …
  46. 46. Some resources• Pervasive Information Architecture: Designing Cross-Channel User Experiences, by Andrea Resmini books24x7: http://skillport.books24x7.com/toc.aspx?bookid=41870 amazon: http://www.amazon.com/Pervasive-Information-Architecture-Cross-Channel- Experiences/dp/0123820944/• Usable Usability: Simple Steps for Making Stuff Better, by Eric Reiss amazon: http://www.amazon.com/Usable-Usability-Simple-Making-Better/dp/1118185471/
  47. 47. • The Strangers Long Neck: How to Deliver What Your Customers Really Want Online, by Gerry McGovern amazon: http://www.amazon.com/Strangers-Long-Neck-Deliver-Customers/dp/1408114429/• Seductive Interaction Design: Creating Playful, Fun, and Effective User Experiences, by Stephen P. Anderson amazon: http://www.amazon.com/Seductive-Interaction-Design-Effective- Experiences/dp/0321725522/
  48. 48. http://getmentalnotes.com/A deck of 52 cardsEach card is an insight intohuman behavior and a suggestion toapply this to the design of sites andapplications.
  49. 49. www.euroia.orghttp://euroia.tumblr.com/http://lanyrd.com/2012/euroia/http://www.scoop.it/t/user-experience?tag=euroiahttp://www.currybet.net/cbet_blog/2012/10/all-my-euroia-2012-notes-ebook.php
  50. 50. Arrivederci Roma!

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