Druva inSync 5.1Administrator’s Guide          Enterprise Edition
Druva inSync 5.1 – Administrator’s Guide       Copyright NoticeCopyright © 2007-2012 Druva Inc.All Rights Reserved.Any tec...
Druva inSync 5.1 – Administrator’s Guide           Intended AudienceThis document is meant for backup administrators and s...
Table of Contents                                                                             Druva inSync 5.1 – Administr...
Druva inSync 5.1 – Administrator’s Guide   3.2      Advanced Configuration Wizard ...........................................
Druva inSync 5.1 – Administrator’s Guide            7.1.2       Mark Normal .................................................
Druva inSync 5.1 – Administrator’s Guide        10.3.4       Upgrade Device .................................................
Druva inSync 5.1 – Administrator’s Guide           10.10.5           inSync License .........................................
Druva inSync 5.1 – Administrator’s Guide   15.3   Restoring Backed up Files .................................................
Druva inSync 5.1 – Administrator’s Guide   17.6   Restoring files from snapshots.............................................
Chapter 1                                                               Druva inSync 5.1 – Administrator’s Guide          ...
Druva inSync 5.1 – Administrator’s GuideThe inSync client monitors file changes in configured folders and then, on availab...
Druva inSync 5.1 – Administrator’s Guide•    WAN Optimization    o Powerful built in WAN optimization and bandwidth schedu...
Chapter 2                                                                  Druva inSync 5.1 – Administrator’s Guide       ...
Druva inSync 5.1 – Administrator’s Guide1. The End User License Agreement (EULA) screen displays. Read the agreement caref...
Druva inSync 5.1 – Administrator’s Guide    Provide the inSync server administrator account details. Choose the administra...
Druva inSync 5.1 – Administrator’s Guide2.3 Installation on LinuxDruva inSync server for Linux is distributed as .rpm (Red...
Druva inSync 5.1 – Administrator’s Guide2.3.3     Installing on 64-bit SystemDruva currently does not support packages for...
Druva inSync 5.1 – Administrator’s Guide     -s     STORAGE_PATH Create a directory by the given name and set permissions ...
Druva inSync 5.1 – Administrator’s GuideIf you need to reset the Web Admin account username and password for some reason, ...
Chapter 3                                                                  Druva inSync 5.1 – Administrator’s Guide   Conf...
Druva inSync 5.1 – Administrator’s GuideClick Express Configuration to proceed.3.1.2        Express Configuration Wizard –...
Druva inSync 5.1 – Administrator’s Guide3.1.3        Express Configuration Wizard – Configure EmailYou need to provide you...
Druva inSync 5.1 – Administrator’s Guide3.1.4        Express Configuration Wizard – Create StorageThis step creates a new ...
Druva inSync 5.1 – Administrator’s Guide3.1.5        Express Configuration Wizard – Update ProfileConfigure your backup po...
Druva inSync 5.1 – Administrator’s Guide3.1.6        Express Configuration Wizard - UserIn this last step, you configure t...
Druva inSync 5.1 – Administrator’s Guide3.1.7        Express Configuration Wizard - FinishYou have completed all the steps...
Druva inSync 5.1 – Administrator’s Guide3.2.1       Advanced Configuration Wizard – WelcomeThe following screen describes ...
Druva inSync 5.1 – Administrator’s GuideTo configure server settings, enter the following details:Field                   ...
Druva inSync 5.1 – Administrator’s Guide3.2.3       Advanced Configuration Wizard – Create StorageThis step creates a new ...
Druva inSync 5.1 – Administrator’s GuideField   Description        better storage performance. The default path is your da...
Druva inSync 5.1 – Administrator’s GuideField                 DescriptionHigh Performance OptionsMax parallel          Spe...
Druva inSync 5.1 – Administrator’s GuideFigure 16 - Advanced Configuration Wizard - Update Profile StepTo configure Defaul...
Druva inSync 5.1 – Administrator’s GuideField                 Description                      are MS Office, PDF, HTML, a...
Druva inSync 5.1 – Administrator’s Guide3.2.5       Advanced Configuration Wizard – Plan ResourcesConfigure backup policie...
Druva inSync 5.1 – Administrator’s GuideField                            Descriptionbrowser                          backe...
Druva inSync 5.1 – Administrator’s GuideTo create a new user, enter the following details:Field                         De...
Chapter 4                                                       Druva inSync 5.1 – Administrator’s Guide                 D...
Druva inSync 5.1 – Administrator’s Guide4.1 SummaryThe quick summary of users, devices, and storage saving display the fol...
Druva inSync 5.1 – Administrator’s Guide- have failed backups- have backed up with errors- have not backed up for a while4...
Druva inSync 5.1 – Administrator’s GuideDecommission started – Displays the total number of clients of which data deletion...
Chapter 5                                                         Druva inSync 5.1 – Administrator’s Guide                ...
Druva inSync 5.1 – Administrator’s Guide5.2 User SummaryYou can view user’s summary by clicking the user link. This summar...
Chapter 6                                                           Druva inSync 5.1 – Administrator’s Guide              ...
Druva inSync 5.1 – Administrator’s Guide6.1.1        Restore to DeviceUsing this option, you can restore device data at th...
Druva inSync 5.1 – Administrator’s Guide6.1.2        Restore to ServerUsing this option, you can restore device’s data on ...
Druva inSync 5.1 – Administrator’s Guide6.1.3        Manage SnapshotsThis option allows you to view and delete snapshots f...
Chapter 7                                                         Druva inSync 5.1 – Administrator’s Guide                ...
Druva inSync 5.1 – Administrator’s Guidebut the backed up data of the disabled devices can be restored using Data Restore ...
Druva inSync 5.1 – Administrator’s Guidebackup details, SafePoint details and device location. The device location include...
Druva inSync 5.1 – Administrator’s Guide4. Click Edit under DLP for laptops. The Edit Profile screen displays. Select Auto...
Chapter 8                                                        Druva inSync 5.1 – Administrator’s Guide                 ...
Druva inSync 5.1 – Administrator’s Guide8.3 User SummaryThe summary of users shows share status, shared data size, and ext...
Chapter 9                                                          Druva inSync 5.1 – Administrator’s Guide               ...
Druva inSync 5.1 – Administrator’s GuideFigure 29 - Data Composition Screen9.1.1.2      Search and AnalyzeYou can rapidly ...
Druva inSync 5.1 – Administrator’s GuideField                  DescriptionDate Modified          Select dates range in whi...
Chapter 10                                                       Druva inSync 5.1 – Administrator’s Guide                 ...
Druva inSync 5.1 – Administrator’s Guide10.1.1 Create New ProfileThe Create New Profile button shows a wizard for creating...
Druva inSync 5.1 – Administrator’s GuideField                          Description                               represent...
Druva inSync 5.1 – Administrator’s GuideField   Description        this table.        Using the Email folder option, you c...
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inSync Administrator's Guide Enterprise 5.1

  1. 1. Druva inSync 5.1Administrator’s Guide Enterprise Edition
  2. 2. Druva inSync 5.1 – Administrator’s Guide Copyright NoticeCopyright © 2007-2012 Druva Inc.All Rights Reserved.Any technical documentation that is made available by Druva Inc. (“Druva”) is the copyrighted work of Druva and isowned by Druva. This technical documentation is being delivered to you as is, and Druva makes no warranty as toits accuracy or use. Any use of the technical documentation or the information contained therein is at the risk ofthe user. This document may include technical or other inaccuracies or typographical errors. Druva reserves theright to make changes without prior notice.No part of this publication may be copied without the express written permission of Druva. TrademarksWindows® is a U.S. registered trademark of Microsoft Corporation.Linux is a U.S. registered trademark of Linus Torvalds.Red Hat® Enterprise Linux® is a registered trademark of Red Hat Inc.Ubuntu is a registered trademark of Canonical Ltd.Apple, Mac and Mac OS are trademarks of Apple Inc.Other brands and product names mentioned in this manual may be trademarks or registered trademarks of theirrespective companies and are hereby acknowledged. Page 2
  3. 3. Druva inSync 5.1 – Administrator’s Guide Intended AudienceThis document is meant for backup administrators and system administrators. This document assumes that theyhave the following skills depending on the target platform:Windows® AdministrationLinux AdministrationWindows userMac OS X userLinux userTypographic ConventionsSymbol MeaningGreen underlined text A hyperlink or link you can click to go to a related section in this document or to a URL in your Web browser.Bold The names of menus, menu items, headings, and buttons.Italics Variables or placeholders or special terms in the document. Getting helpFor technical assistance or license renewal, please send an email to support@druva.com.If you have signed up for Enterprise or Professional support, please login into http://support.druva.com/.Give us your feedbackWe value your feedback. Kindly send your comments on contents of this document to docs@druva.com. Pleaseinclude the page number of the document along with your feedback. DISCLAIMERThe information contained in this document is subject to change without notice. Druva Inc. shall not be liable forerrors contained herein or for incidental or consequential damages in connection with the furnishing,performance, or use of this manual. Page 3
  4. 4. Table of Contents Druva inSync 5.1 – Administrator’s GuideChapter 1 Introduction................................................................................... 11 1.1 Druva inSync Features................................................................................................ 12 1.2 New Features ............................................................................................................. 13Chapter 2 Installing the Druva inSync Server .................................................. 14 2.1 Installation Prerequisites ........................................................................................... 14 2.2 Installation on Microsoft Windows Server ................................................................ 14 2.2.1 Configuring the Installation on Microsoft Windows Server.................................... 15 2.3 Installation on Linux ................................................................................................... 17 2.3.1 Debian based Installation........................................................................................ 17 2.3.2 RPM based Installation ........................................................................................... 17 2.3.3 Installing on 64-bit System ...................................................................................... 18 2.3.4 Configuring the Installation on Linux ...................................................................... 18 2.4 Upgrading the Existing Installation ............................................................................ 20 2.4.1 Upgrading the inSync Enterprise Server to v5.1 ..................................................... 20 2.4.2 Upgrading the RPM based Installation to v5.1 ....................................................... 20 2.4.3 Upgrading the Debian based Installation to v5.1 ................................................... 20Chapter 3 Configuring the Druva inSync Server .............................................. 21 3.1 Express Configuration Wizard .................................................................................... 21 3.1.1 Express Configuration Wizard – Welcome .............................................................. 21 3.1.2 Express Configuration Wizard – Setup Server......................................................... 22 3.1.3 Express Configuration Wizard – Configure Email.................................................... 23 3.1.4 Express Configuration Wizard – Create Storage ..................................................... 24 3.1.5 Express Configuration Wizard – Update Profile...................................................... 25 3.1.6 Express Configuration Wizard - User ...................................................................... 26 3.1.7 Express Configuration Wizard - Finish .................................................................... 27 Page 4
  5. 5. Druva inSync 5.1 – Administrator’s Guide 3.2 Advanced Configuration Wizard ................................................................................ 27 3.2.1 Advanced Configuration Wizard – Welcome .......................................................... 28 3.2.2 Advanced Configuration Wizard – Network and Email Configuration.................... 28 3.2.3 Advanced Configuration Wizard – Create Storage ................................................. 30 3.2.4 Advanced Configuration Wizard – Update Profile .................................................. 32 3.2.5 Advanced Configuration Wizard – Plan Resources ................................................. 35 3.2.6 Advanced Configuration Wizard – Create User ...................................................... 36 3.2.7 Advanced Configuration Wizard - Finish ................................................................. 37Chapter 4 Druva inSync Dashboard ................................................................ 38 4.1 Summary .................................................................................................................... 39 4.2 Live Activities.............................................................................................................. 39 4.3 Backup Statistics ........................................................................................................ 39 4.4 Server Usage .............................................................................................................. 40 4.5 Share Summary .......................................................................................................... 40 4.6 DLP Summary ............................................................................................................. 40Chapter 5 Backup Overview ........................................................................... 42 5.1 Backup Now ............................................................................................................... 42 5.2 User Summary ............................................................................................................ 43Chapter 6 Restore Overview .......................................................................... 44 6.1 Restoring Users Data.................................................................................................. 44 6.1.1 Restore to Device .................................................................................................... 45 6.1.2 Restore to Server .................................................................................................... 46 6.1.3 Manage Snapshots .................................................................................................. 47Chapter 7 DLP Overview ................................................................................ 48 7.1 Decommission Device ................................................................................................ 48 7.1.1 Mark On-hold .......................................................................................................... 49 Page 5
  6. 6. Druva inSync 5.1 – Administrator’s Guide 7.1.2 Mark Normal ........................................................................................................... 49 7.2 Locating a Device ....................................................................................................... 49 7.3 Auto Deleting a Device ............................................................................................... 50Chapter 8 Share Overview ............................................................................. 52 8.1 Share Summary .......................................................................................................... 52 8.2 Sharing Activity .......................................................................................................... 52 8.3 User Summary ............................................................................................................ 53Chapter 9 Data Analytics ................................................................................ 54Chapter 10 Managing the inSync Server ....................................................... 57 10.1 Manage Profiles ......................................................................................................... 57 10.1.1 Create New Profile .................................................................................................. 58 10.1.2 Copy Profile ............................................................................................................. 72 10.1.3 Delete Profile .......................................................................................................... 73 10.1.4 Profile Details .......................................................................................................... 73 10.2 Manage Users ............................................................................................................ 74 10.2.1 Create New User ..................................................................................................... 75 10.2.2 Import Users............................................................................................................ 77 10.2.3 Delete User.............................................................................................................. 89 10.2.4 Disable User ............................................................................................................ 89 10.2.5 Reset Password ....................................................................................................... 89 10.2.6 Change Profile ......................................................................................................... 89 10.2.7 User Details ............................................................................................................. 90 10.3 Manage Devices ......................................................................................................... 90 10.3.1 Add Device .............................................................................................................. 91 10.3.2 Delete Device .......................................................................................................... 91 10.3.3 Disable Device ......................................................................................................... 91 Page 6
  7. 7. Druva inSync 5.1 – Administrator’s Guide 10.3.4 Upgrade Device ....................................................................................................... 92 10.3.5 Backup Now ............................................................................................................ 92 10.3.6 Device Details .......................................................................................................... 9310.4 Mange Storages ......................................................................................................... 93 10.4.1 Create New Storage ................................................................................................ 94 10.4.2 Storage Details ........................................................................................................ 98 10.4.3 Compact Now .......................................................................................................... 99 10.4.4 Storage Recovery .................................................................................................. 10010.5 Server Activities........................................................................................................ 10010.6 Alerts ........................................................................................................................ 101 10.6.1 Alerts and Actions ................................................................................................. 10210.7 Reports ..................................................................................................................... 103 10.7.1 Download Reports................................................................................................. 104 10.7.2 Schedule Reports .................................................................................................. 104 10.7.3 View Reports ......................................................................................................... 10510.8 Diagnostics ............................................................................................................... 106 10.8.1 Server Diagnostics ................................................................................................. 10610.9 Administrators ......................................................................................................... 107 10.9.1 Create Administrator ............................................................................................ 108 10.9.2 Managing a Server Administrator ......................................................................... 109 10.9.3 Managing a Profile Administrator ......................................................................... 109 10.9.4 Using the Profile Administrator’s Login ................................................................ 11110.10 Settings ................................................................................................................ 115 10.10.1 Email Settings ................................................................................................... 115 10.10.2 Network ........................................................................................................... 117 10.10.3 AD Accounts ..................................................................................................... 121 10.10.4 Mobile Credentials ........................................................................................... 123 Page 7
  8. 8. Druva inSync 5.1 – Administrator’s Guide 10.10.5 inSync License .................................................................................................. 125 10.10.6 inSync Service Credentials ............................................................................... 126 10.11 Setup inSync Now ................................................................................................ 127Chapter 11 Configuring a Bare Metal Restore............................................. 128 11.1 Bare-Metal Restore .................................................................................................. 129Chapter 12 Administering the Druva inSync Server .................................... 134 12.1 Location of Important Files ...................................................................................... 134 12.1.1 Log Files ................................................................................................................. 134 12.1.2 Configuration File .................................................................................................. 134 12.1.3 Druva inSync Service ............................................................................................. 135 12.2 My Account .............................................................................................................. 135 12.3 Help .......................................................................................................................... 137Chapter 13 Uninstalling the Druva inSync Server........................................ 138 13.1 Microsoft Windows Server ...................................................................................... 138 13.2 Linux ......................................................................................................................... 138Chapter 14 Installing the Druva inSync Client ............................................. 140 14.1 Installation Prerequisites ......................................................................................... 140 14.2 Installation on Microsoft Windows 7/ Vista/ XP...................................................... 140 14.3 Installation on Linux ................................................................................................. 142 14.3.1 Debian Based Installation...................................................................................... 142 14.3.2 RPM Based Installation ......................................................................................... 142 14.3.3 Installing on 64-bit System .................................................................................... 142 14.4 Installation on Apple Mac OS ................................................................................... 143Chapter 15 Using the Druva inSync Client................................................... 147 15.1 Activate Druva inSync .............................................................................................. 147 15.2 Backup Now ............................................................................................................. 149 Page 8
  9. 9. Druva inSync 5.1 – Administrator’s Guide 15.3 Restoring Backed up Files ........................................................................................ 149 15.3.1 Searching files in Snapshots .................................................................................. 151 15.4 Configuring a Druva inSync Client ............................................................................ 151 15.4.1 Configuring Folders ............................................................................................... 152 15.4.2 Web Restore.......................................................................................................... 157 15.4.3 Backup Settings ..................................................................................................... 159 15.5 More Details ............................................................................................................. 161 15.6 Other inSync client Options ..................................................................................... 162 15.7 Client Notifications................................................................................................... 163Chapter 16 Using inSync Share ................................................................... 166 16.1 About inSync Share Folder ....................................................................................... 166 16.2 Adding Files to inSync Share .................................................................................... 167 16.3 Working with File Versions ...................................................................................... 167 16.4 Deleting Files and Folders ........................................................................................ 168 16.5 Sharing Folders with Collaborators .......................................................................... 168 16.6 Sharing Files and Folders with External Users ......................................................... 171 16.7 Sharing Data from Web Restore GUI ....................................................................... 172 16.7.1 Sharing a Folder with other Users......................................................................... 173 16.7.2 Viewing Shared Content ....................................................................................... 174 16.7.3 Viewing Links ......................................................................................................... 175 16.7.4 Managing Activities ............................................................................................... 175Chapter 17 Installing and Managing the inSync app on Mobile Devices...... 177 17.1 Installation Prerequisites ......................................................................................... 177 17.2 Installation of inSync app on Android ...................................................................... 177 17.3 Installation of inSync app on iPhone/iPad ............................................................... 178 17.4 Activate the inSync app............................................................................................ 178 17.5 Start backing up the configured folders .................................................................. 179 Page 9
  10. 10. Druva inSync 5.1 – Administrator’s Guide 17.6 Restoring files from snapshots................................................................................. 180 17.7 Managing inSync Share on Mobile Devices ............................................................. 180 17.7.1 Sharing Files with other Devices ........................................................................... 181 17.7.2 Sharing a File Link with Others .............................................................................. 181 17.7.3 Viewing Shared Data using inSync ........................................................................ 181 17.7.4 Downloading Files ................................................................................................. 182 17.8 My Account .............................................................................................................. 182 17.8.1 Android Device ...................................................................................................... 182 17.8.2 iOS Device ............................................................................................................. 184Chapter 18 Uninstalling the Druva inSync Client......................................... 186 18.1 Microsoft Windows .................................................................................................. 186 18.2 Linux ......................................................................................................................... 186 18.3 Apple Mac OS ........................................................................................................... 187 18.4 Android..................................................................................................................... 187 18.5 iOS Devices ............................................................................................................... 187 Page 10
  11. 11. Chapter 1 Druva inSync 5.1 – Administrator’s Guide Introduction Enterprises today significantly rely upon the corporate data stored on computers and mobile devices. Prevalence of multimedia content, thousands of emails and attachments, proliferation and preservation of many versions and copies of data contributes to the tremendous data growth most companies are experiencing. More than 80% of the computer data is common within organizations. It is generated by conventional Microsoft Office applications, where many of the file characteristics are very similar so the potential of reduction is extremely high. Druva inSync greatly reduces risks and costs of data loss and minimizes a recovery time for distributed computers, laptops, and mobile devices. It is a device backup solution uses advanced distributed data de-duplication technology called – SendUnique to reduce the volume of backed up data up to 90 percent. This decreases the time, bandwidth, and storage needed for backup and recovery. This results in significant time and cost savings for the enterprise.Figure 1 - Druva inSync Network Connectivity As shown in the above diagram, Druva inSync has two components – • Druva inSync Server • Druva inSync Client Druva inSync backup server is installed on a central server reachable by all users over LAN, VPN or WAN. Druva inSync client is installed on all devices within an enterprise. Both components are amazingly easy to set up. Page 11
  12. 12. Druva inSync 5.1 – Administrator’s GuideThe inSync client monitors file changes in configured folders and then, on availability ofnetwork connection –• Prepares a fingerprint of changed files and sends it to the server.• Server responds back with the parts of files unique to the client i.e. those parts of files not backed up by any other user in the organization.• The client then compresses, encrypts and sends only the unique data to the server.All of this is transparent to the user. The user only notices a fast backup consuming lesserbandwidth. On snapshot, the user is shown only his files and how they have changed in thepast. The user can choose to restore files from any point in the past.1.1 Druva inSync FeaturesDruva inSync is extremely versatile and easy to use. Some of the key product highlights are asfollows:• Data deduplication –Saves 90% backup time, bandwidth, and storage.• Continuous data protection – Never loses a file. Timeline based, from the past snapshots.• TrueSecure – Secure, client triggered backups. Network and storage encrypted.• NetworkSense – Automatic network prioritization and bandwidth scheduling.• Full PC backup – Backup complete PC with operating system, application, data and settings. Snapshot using a bootable bare-metal restore disk.• Search – Search files in snapshot for faster recoveryThe other key features of inSync are as follows:• Usability o Easy, automated installation and transparent non-intrusive backups. o Opportunistic Scheduling starts backup on availability of bandwidth, during missed schedules. o Intuitive graphical interface to manage and monitor backup policies, either over the corporate network or over the WAN. o Locked/Open File Support – Integrates with Microsoft volume shadow service to back up locked files like Outlook working files (PST files).• Web Restore – Browser based restore when the user is not at his device. Page 12
  13. 13. Druva inSync 5.1 – Administrator’s Guide• WAN Optimization o Powerful built in WAN optimization and bandwidth scheduler. o Advanced Compression.• Administration o User Profiles facilitates the inSync administrator to view/guide/control user’s configuration. o Manage storage capacity and user quota. o Live server health and user backup statistics. o Configurable backup folders for automated backup planning for large organizations. o Configurable trigger based reporting architecture enables queries for relevant information. o Remote wipe out for stolen devices o Email notifications for detailed reports.1.2 New FeaturesThe following are the new features introduced in this release and these features improve theusability and productivity significantly.• inSync Share: inSync’s enterprise-ready file sharing and collaboration solution enables your employees to easily share files and collaborate with each other while empowering IT with visibility, control and security of corporate data.• Improved User Experience: This release brings many new user experience enhancements for inSync Web control panel and inSync client.The Data Insights and DLP (for Laptops and Mobile devices) are add-on features and theyrequire a separate paid license to activate them. These features included for 30 days ofevaluation period, and they will not be functional after expiry of the period. The inSync Shareand BMR (Bare Metal Restore) features are not included with the inSync evaluation version butrequires a separate paid license to activate. Please send an email to support@druva.com mentioning server ID of the inSync server to getthe licenses. For more information, see Getting a new License in this document. Page 13
  14. 14. Chapter 2 Druva inSync 5.1 – Administrator’s Guide Installing the Druva inSync Server2.1 Installation PrerequisitesThe following are the installation prerequisites for the inSync server – o Microsoft Windows 2003 / 2008 Server – 64 bitOperating system o RHEL 5+, Ubuntu 10.04+ – 64 bit o CentOS 5.5 – 64 bit o Installation – 220 MB (Linux) & 150 MB (Windows)Disk Space required o User backup data (storage) – 8 GB minimum o 1.7 GHz Intel dual core processor or higher.CPU o Minimum 8 GB RAMPhysical Memory o 10/100 Mbps Fast Ethernet adapters.Network Card o IE8 (but no support to IE7 Compatibility Mode ) andWeb browsers support IE9, Mozilla FireFox 3.6+, Safari 5.1.7 and Google Chrome2.2 Installation on Microsoft Windows ServerBefore starting the installation, download the Druva InSync server installer fromwww.Druva.com/download. Double-click the installer file. The installer displays the Druva inSyncServer setup screen. Click Next to proceed with the installation.Figure 2- Druva inSync Server Installation Screen Page 14
  15. 15. Druva inSync 5.1 – Administrator’s Guide1. The End User License Agreement (EULA) screen displays. Read the agreement carefully and accept the EULA and then click Next.2. Choose the destination folder for installation or type a directory path for installing the Druva inSync server. Select a choice to have the desktop icon and quick launch icon. Click Install.Figure 3 - Druva inSync Server Installation Screen3. Setup creates a program shortcut, Druva inSync server in the default Start menu folder.4. During the installation, the setup screen shows the status of installing the Druva inSync server.5. Click Finish to exit the setup wizard.2.2.1 Configuring the Installation on Microsoft Windows ServerNow the inSync server initial configuration starts.1. After successful installation, the inSync setup displays the configuration wizard and follows the database configuration. Click Next to continue.NOTE: If the initial configuration screen does not display after the setup wizard completes,launch the server initial configuration wizard from Start -> All Programs -> Druva inSync Server-> inSync Server management console.2. Enter a valid Web control port number to access the inSync Server management console remotely. The default port used by the server is 6065. Page 15
  16. 16. Druva inSync 5.1 – Administrator’s Guide Provide the inSync server administrator account details. Choose the administrator’s name, email id and the password to match your system or domain password management policy. Click Next.Figure 4 - Druva inSync Server Network Configuration Screen3. Click Finish to complete the initial configuration.4. Now the Druva inSync control panel displays in the Web browser. Enter the email-id and password in the inSync administrator Login page which are assigned in the initial configuration of inSync server. After successful login, the quick configuration wizard is displayed; see Configuring the Druva inSync Server in this document.Figure 5 - Druva inSync Login Screen Page 16
  17. 17. Druva inSync 5.1 – Administrator’s Guide2.3 Installation on LinuxDruva inSync server for Linux is distributed as .rpm (Redhat Package Manager) and .deb(Debian) packages. Depending on the server distribution, download the appropriate DruvainSync server installer. For example, Ubuntu uses .deb packages while RHEL uses .rpmpackages. For 64-bit systems, see installing on 64-bit.2.3.1 Debian based InstallationOn systems that use .deb packages: root@ubuntu:/# dpkg -i inSync-Server-Enterprise-Installer-ver-5.1- <version>_i386.deb Selecting previously deselected package inSync-Server-Enterprise. (Reading database ... 116781 files and directories currently installed.) Unpacking inSync-Server-Enterprise (from inSync-Server-Enterprise-Installer- ver-5.1-<version>_i386.deb) ... Setting up inSync-Server-Enterprise (5.1-<version>) ... Bootstrapping configuration if needed... Please configure the server by running inSyncSrvCfg as root You can restart it using /etc/init.d/inSyncSrv restart Starting Druva inSync Server [inSyncMaster]: Starting Druva inSync Server [inSyncWebPanel]: **************************************************************************** **** No administrative account found for the web panel. Please run insync-config.sh as root, to configure the Web Panel admin account. **************************************************************************** **** Processing triggers for sreadahead ... sreadahead will be reprofiled on next reboot Processing triggers for desktop-file-utils ...2.3.2 RPM based InstallationOn systems that use .rpm packages: # sudo rpm –ivh inSync-Server-Enterprise-Installer-ver-5.1- <version>.i386.rpm Page 17
  18. 18. Druva inSync 5.1 – Administrator’s Guide2.3.3 Installing on 64-bit SystemDruva currently does not support packages for 64-bit systems. In order to run Druva inSyncServer on 64-bit machines, the 32-bit compatibility libraries need to be installed. On Debian-based systems, run the following command: # sudo apt-get install ia32-libsFor Redhat-based systems: $ sudo yum install glibcThis should be sufficient to allow the 32-bit inSync binaries to run on 64-bit systems. On debian,it will be necessary to force installation since the architecture for the package won’t match thesystem architecture. So, for 64-bit systems, the dpkg command should look like this: $ sudo dpkg –i –-force-architecture inSync-Server-Enterprise-Installer-ver- 5.1-<version>_i386.deb2.3.4 Configuring the Installation on LinuxSince the inSync server is completely configured using a web interface, there is a little pre-configuration needed prior to actual use. This is primarily to set the Web Admin account andpassword. The Linux package therefore, provides a small script named insync-config.sh thatassists in setting up the administrator’s account as well as creating storage folders with thecorrect ownership and permission. To configure the Web administrator’s account, run thefollowing: $ sudo insync-config.sh -h This script can be used to configure the inSync server web account or for creating a storage directory and setting permissions correctly prior to actually creating the storage using the web interface. usage: /usr/sbin/insync-config.sh [OPTIONS] -h Show this message -c Check if configuration has a web admin account -f Force web admin account re-configure. Page 18
  19. 19. Druva inSync 5.1 – Administrator’s Guide -s STORAGE_PATH Create a directory by the given name and set permissions correctly, so an inSync Storage can be created there. Without options, will attempt to set the web admin account if there is none configured.This should ask for a username for the Web Admin user. This is set to ‘admin’ by default andcan be changed if needed. The script also prompts for the password to use with this account.Set the password. You will need to remember this username and password as it is needed tolog in to the inSync Web Interface.After installation of Druva inSync server, run the following script to configure the inSync serverWeb admin account and the password. $ sudo insync-config.sh Please enter a username for the Web admin account [admin]:admin Please enter a password for this account: Enter a password: Re-enter the password: Shutting down Druva inSync Server [inSyncWebPanel]: Shutting down Druva inSync Server [inSyncWorker]: Shutting down Druva inSync Server [inSyncStorageMaster]: Shutting down Druva inSync Server [inSyncMaster]: Bootstrapping configuration if needed... Successfully updated Web admin account Starting Druva inSync Server [inSyncMaster]: Starting Druva inSync Server [inSyncWebPanel]:Open the Druva inSync Control Panel using your Web browser with the server IP address. Forexample, http://192.168.33.216:6065/.For managing license, network settings, email server settings and Active Directory settings, seeSettings.NOTE: While creating storage, apply the group and owner permissions to the storage folder. Tochange the owner and group as insyncserver:$ sudo chown insyncserver:insyncserver Storagefolder Page 19
  20. 20. Druva inSync 5.1 – Administrator’s GuideIf you need to reset the Web Admin account username and password for some reason, it can bedone by running the insync-config.sh script with a -f parameter. This will force re-configurationof the Web administrator’s account and password.2.4 Upgrading the Existing InstallationDruva inSync version 5.1 is an upgrade release for version 4.0, 4.1, 4.1.1, 4.2, 4.2.1, 4.2.2, 4.5,4.5.1, and 5.0 for Microsoft Windows server and Linux operating system. This upgrade does notsupport versions older than 4.0.2.4.1 Upgrading the inSync Enterprise Server to v5.1To upgrade follow these steps.1. Backup your existing configuration and user data.2. Download the Druva InSync server v5.1 Enterprise installer and Install it on the existing version. The upgrade will automatically start and take about 1-2 minutes to complete.To upgrade inSync clients to the existing version, see Upgrade Device in the Devices section formore details.2.4.2 Upgrading the RPM based Installation to v5.1If you are running RPM based installation of inSync enterprise server, the existing inSync serverpackage should be uninstalled before you install the new version. This uninstall process doesnot delete your existing configuration and data. See Uninstalling the inSync Server and Installingthe Druva inSync Server sections for reference.2.4.3 Upgrading the Debian based Installation to v5.1If you are running Debian based installation of inSync enterprise server, the newer version ofinSync server package can be installed on the existing inSync installation. See Uninstalling theinSync Server and Installing the Druva inSync Server sections for reference. Page 20
  21. 21. Chapter 3 Druva inSync 5.1 – Administrator’s Guide Configuring the Druva inSync ServerAfter successful installation of inSync server, it needs to be configured for backing up the clientdata. These settings can be made with the admin setup wizard or using the inSync Web UI. TheinSync server Web control panel can be displayed in the following ways:1. In the Web browser of server machine, type http://<IP address>:<port number> for example, http://127.0.0.1:6065.2. Double-click the inSync Server Management Console icon on the server computer.3. From any other machine, open http://<server-name>:<port number> in the Web browser. For example, http://192.168.33.196:60653.1 Express Configuration WizardUsing the quick configuration wizard, you can configure Druva inSync in just few easy steps.These steps include SMTP settings, create storage, create profile, and create user. This wizardappears when you install the inSync server for the first time. You may skip this wizard at anytime and configure your settings using the inSync Web panel.The express configuration allows you to set up necessary server settings and the advancedconfiguration is for setting up all inSync server features.3.1.1 Express Configuration Wizard – WelcomeThe following screen describes the quick setup wizard and its steps.Figure 6 – Express Configuration Wizard: Welcome Step Page 21
  22. 22. Druva inSync 5.1 – Administrator’s GuideClick Express Configuration to proceed.3.1.2 Express Configuration Wizard – Setup ServerThe default server settings are displayed on the screen; edit them, if there are any changes.Figure 7 - Express Configuration Wizard: Setup Server StepTo configure server settings, enter the following details:Field DescriptionWeb/App restore URL Enter the IP address of the inSync server.Backup port The default port for backup is 6061; you can change to any valid port.Web/App restore The default port for restore is 443; you can change to any validport port.Click Next to proceed. Page 22
  23. 23. Druva inSync 5.1 – Administrator’s Guide3.1.3 Express Configuration Wizard – Configure EmailYou need to provide your email settings to receive important email notifications from DruvainSync.Figure 8 - Express Configuration Wizard: Configure Email StepTo configure SMTP settings, enter the following details:Field DescriptionSMTP Server Enter SMTP server name or IP address (for example, smtp.gmail.com)SMTP Port Enter SMTP port (for example, 25 for SMTP or 587 for ESMTP/ SMTPS)SMTP username and If SMTP server needs authentication, specify SMTP username andPassword SMTP password else keep blank. These are the login credentials of the inSync administrator.Secure Connection If SMTP server uses SSL/TLS, select the check box.You must receive the email confirmation after you click the Send test email link. Click Next. Page 23
  24. 24. Druva inSync 5.1 – Administrator’s Guide3.1.4 Express Configuration Wizard – Create StorageThis step creates a new storage for storing user’s backup data. These settings can be furthermodified using the Web panel.Figure 9 - Express Configuration Wizard: Create Storage StepTo create new storage, enter the following details:Field DescriptionStorage Name Type a unique name for storage. The default storage name is inSync Storage1.Location Choose the base folder for creating storages. All new storages are located under this folder.Disk space Specify the maximum space to be reserved for backup. The default space for storage is 100 GB.Click Next. Page 24
  25. 25. Druva inSync 5.1 – Administrator’s Guide3.1.5 Express Configuration Wizard – Update ProfileConfigure your backup policies for a Default profile by specifying the backup contents andfrequency of backup.Figure 10 - Express Configuration Wizard: Update Profile StepTo configure Default profile, enter the following details:Field DescriptionQuota per user Assign the specific amount of storage space to a user for backing up the configured data. This quota includes backed up files and shared files under the inSync Share folder.Backup every Specify how often the user can backup. The synchronize period can be set from 5 minutes to 7 days. The default value for backup frequency is 8 hours.Enable Sharing If it is selected, the inSync Share folder is created on a user’s device for adding and sharing files. If it is not selected, the user can not add or share files.Enable Link Sharing If it is selected, the user can share documents with viewers by generating a file link and set expiry period for the link. If it is not selected, the user can not share documents with viewers by generating a file/folder link.Apps/Folders Select predefined folders like Email, Desktop, and My Documents for backup. Add specific file types by clicking the Include Files text box.Click Next. Page 25
  26. 26. Druva inSync 5.1 – Administrator’s Guide3.1.6 Express Configuration Wizard - UserIn this last step, you configure the user account by providing the email address and user namefor first inSync backup.Figure 11 - Express Configuration Wizard: Create User StepTo create a new user, enter the following details:Field DescriptionEmail address Type an email address of your first inSync backup user.Name Type a user-friendly name of the backup user.Click Finish. Page 26
  27. 27. Druva inSync 5.1 – Administrator’s Guide3.1.7 Express Configuration Wizard - FinishYou have completed all the steps and now start the first backup from the device.Figure 12 - Express Configuration Wizard: Finish3.2 Advanced Configuration WizardUsing the quick configuration wizard, you can configure Druva inSync in just four simple steps.These steps include SMTP settings, create storage, create profile, and create user. This wizardappears when you install the inSync server for the first time. You may skip this wizard at anytime and configure your customize settings using the inSync Web panel.The advanced configuration wizard is for setting up all inSync server features. Page 27
  28. 28. Druva inSync 5.1 – Administrator’s Guide3.2.1 Advanced Configuration Wizard – WelcomeThe following screen describes the quick setup wizard and its following steps.Figure 13 - Advanced Configuration Wizard - Welcome ScreenClick Advanced Configuration to proceed.3.2.2 Advanced Configuration Wizard – Network and Email ConfigurationThe default network settings are displayed on the screen; edit them if there are any changes.You need to provide your email settings to receive important email notifications from DruvainSync.Figure 14 - Advanced Configuration Wizard - Setup Server Step Page 28
  29. 29. Druva inSync 5.1 – Administrator’s GuideTo configure server settings, enter the following details:Field DescriptionNetwork SettingsWeb/App restore URL Enter the IP address of the inSync server.Backup port The default port for backup is 6061; you can change to any valid port.Web/App restore The default port for restore is 443; you can change to any validport port.Email ConfigurationSMTP Server Enter SMTP server name or its IP address (for example, smtp.gmail.com)SMTP Port Enter SMTP port (for example, 25 for SMTP or 587 for ESMTP/ SMTPS)SMTP username and If SMTP server needs authentication, specify SMTP username andPassword SMTP password else keep blank. These are the login credentials of the administrator.Use Secure If SMTP server uses SSL/TLS, select this check box.ConnectionClick Next to proceed. Page 29
  30. 30. Druva inSync 5.1 – Administrator’s Guide3.2.3 Advanced Configuration Wizard – Create StorageThis step creates a new storage for storing user’s backup data. These settings can be furthermodified using the Web panel.Figure 15 - Advanced Configuration Wizard - Create Storage StepTo create a new storage, enter the following details:Field DescriptionGeneral InformationStorage name Type a unique name for storage. The default storage name is inSync Storage1.Storage location Choose the base folder for creating storages. All new storages are located under this folder.Disk space for storage Specify the maximum space to be reserved for backup. The default space for storage is 100 GB.DB location It is recommended to choose the different location or volume for better storage performance. The default path is your data folder. The encrypted SIS store uses the Berkeley DB engine to store the metadata and takes an additional optional option - SIS database folder. This path dictates where Berkeley DB should store metadata relating to this store. For better performance this should be on a different volume than the data folder.DB logs location It is recommended to choose the different location or volume for Page 30
  31. 31. Druva inSync 5.1 – Administrator’s GuideField Description better storage performance. The default path is your data folder. The inSync Server internally uses a database engine to maintain indices. The database engine uses log files to keep track of database transactions. Write IO performance to log files is critical for overall database performance. Hence, inSync server allows the user to host database log files at a separate location. For good backup performance, user can have a dedicated fast disk on the inSync server system, and provide its path to host database logs. For small setups, it is advisable not to configure this field. In such a case, database logs will be hosted in the same folder as the database. Page 31
  32. 32. Druva inSync 5.1 – Administrator’s GuideField DescriptionHigh Performance OptionsMax parallel Specify the total number of parallel connections allowed to theconnections particular storage. The default value is 20.Optimization for Select one of the optimization methods. Default is Optimize for Network Bandwidth. When you choose Network Bandwidth, the inSync server always goes for extensive search for the blocks in the store. It means the search can consume time, but a duplicate block will never be sent on the wire conserving the network bandwidth. This option is recommended when most of the clients synchronize through WAN. When you choose Backup Speed, inSync Server uses quick search for a block. In this case, the search time is very small giving faster backups, with the downside that once in a while, duplicate blocks will be sent over the wire. The duplicate blocks will later be discarded during post-processing, so de-duplication is guaranteed even for this option. This option is recommended when most of the clients synchronize through LAN.Enable SSD storage The path prescribes the Solid State Drive (SSD) should store SiS (Single instance Storage) database other than the original location, specifying the different location helps to improve the storage performance but it must be a direct attached storage. It is also recommended to have free disk space at least 5% of the defined storage. For example, if the defined storage is 1 TB then it should be 50 GB space available on SSD.Hypercache size Specify the appropriate cache size for better data I/O performance. For example, If the storage size is 1TB then it is recommended to have cache size 4096 MB for 2 TB = 8192 MB and so on but it should not be more than physical memory minus 4096 MB. The default cache size shows 25% of the physical memory.Click Next.3.2.4 Advanced Configuration Wizard – Update ProfileConfigure your backup policies for a Default profile by specifying the backup contents andfrequency of backup. Page 32
  33. 33. Druva inSync 5.1 – Administrator’s GuideFigure 16 - Advanced Configuration Wizard - Update Profile StepTo configure Default profile, enter the following details:Field DescriptionGeneral InformationProfile Name The Default’s profile name is displayed.Max users Type a number to limit users associate with the user profile. ‘0’ represents unlimited users.Quota per user Assign the specific amount of storage space to a user for backing up the configured data.Enable Sharing If it is selected, the inSync Share folder is created on a user’s device for adding and sharing files. If it is not selected, the user can not add or share files.Enable Link Sharing If it is selected, the user can share documents with viewers by generating a file link and set expiry period for the link. If it is not selected, the user can not share documents with viewers by generating a file/folder link.LaptopBackup every Specify how often the user can backup. The synchronize period can be set from 5 minutes to 7 days. The default value for backup frequency is 8 hours.Apps/Folders Select predefined folders like Email, Desktop, and My Documents for backup. To add more file types, type comma (,) in the text box and then select from the drop-down list. The available file types Page 33
  34. 34. Druva inSync 5.1 – Administrator’s GuideField Description are MS Office, PDF, HTML, and Image.MobileAllow mobile access If it is selected, the user gets the access-only permission and ableto users to log in and access the data of other devices. If this option is not selected, the user will not able to log-in to the inSync app.Enable backup & If it is selected, the backup and mobile device protection settingsmobile device can be set to optional or mandatory.protection The Optional setting allows a user to activate the device Backup and Protection services as needed. inSync will prompt the user for the required services and these services are listed under My Account. The Mandatory setting allows user’s device to be registered to the inSync server instantly. inSync will prompt the user to install mobile device management (MDM) profile for decommission settings. The user’s device Backup and Protection Services are automatically enabled. The My Account screen shows the status for both as Activated.Backup every Specify how often the user can backup. The synchronize period can be set from 5 minutes to 7 days. The default backup frequency is 8 hours.Folders Select mobile backup options from three different types of folders; Contact, Photos, and Videos. The folders like photos and videos are backed up only from the original locations of Android and iOS devices. These locations are mentioned below: Device Contacts Videos Photos Android Contacts DCIM DCIM directory directory iOS Contacts Camera roll Camera rollClick Next. Page 34
  35. 35. Druva inSync 5.1 – Administrator’s Guide3.2.5 Advanced Configuration Wizard – Plan ResourcesConfigure backup policies for the Default profile.Figure 17 - Advanced Configuration Wizard - Plan Resources StepTo configure backup policies for Default profile, enter the following details:Field DescriptionResourcesMaximum bandwidth Sets the maximum bandwidth for each client to back up with the[LAN] server. The bandwidth can be chosen as an absolute value (KBps/MBps) or as a percentage of available bandwidth for theMaximum bandwidth client.[WAN] A connection is identified as LAN/WAN by the IP address used for data communication (see Network). If the IP address is marked Auto, any connection with 20 ms TTL is identified as WAN based connection.CPU priority Sets the CPU priority and usage for each client. If it is set between 5 and 10, it prioritizes inSync client backup compared to other active applications. If the CPU priority is set below 5, the backup will be slowed down voluntarily to reduce CPU consumption.Access & NotificationShow inSync On the client side if the inSync administrator needs the user to benotifications to users notified in case of backup errors or other notifications, select this check box.Allow restore from web If it is selected, the inSync user is able to restore (Web restore) Page 35
  36. 36. Druva inSync 5.1 – Administrator’s GuideField Descriptionbrowser backed up files from the Web browser.Allow user to disable The inSync user can restrict restore of data by the inSyncserver side restore administrator to the server. After enabling this option, the Server Side Restore option appears on the client side under Restore tab. If a user selects the Disable restore of data by Administrator to the server option then the inSync administrator cannot restore users’ data at the server location.Retention PoliciesRetain all backups for _ Specify the retention period for all backups.daysRetain weekly backups Specify the retention period for weekly backups.for _ weeksRetain monthly backups Specify the retention period for monthly backups.for _ monthsClick Next.3.2.6 Advanced Configuration Wizard – Create UserIn this last step, you configure the user account by providing the email address and user namefor first inSync backup.Figure 18 - Advanced Configuration Wizard - Create User Step Page 36
  37. 37. Druva inSync 5.1 – Administrator’s GuideTo create a new user, enter the following details:Field DescriptionEmail address Type an email address of your first inSync backup userName Type a user friendly name of the backup userImport users See the Import Users section for importing users from CSV and AD.Click Finish.3.2.7 Advanced Configuration Wizard - FinishYou have completed all the steps and now start the first backup from the device.Figure 19 - Advanced Configuration Wizard - FinishNow click Proceed to inSync Dashboard. Page 37
  38. 38. Chapter 4 Druva inSync 5.1 – Administrator’s Guide Druva inSync DashboardThe dashboard provides a quick view of the status of different inSync entities namely storages,users, server machine, and highlights the problems/failures that need the inSyncadministrator’s attention. The different statistics on the dashboard can help the inSyncadministrator easily monitor their inSync servers and decide on backup strategies for theirorganization. See the sample dashboard on the next page. Page 38
  39. 39. Druva inSync 5.1 – Administrator’s Guide4.1 SummaryThe quick summary of users, devices, and storage saving display the following information.Users: The total number of users configured for backup.Devices: The total number of devices configured by users.Dedupe Ratio: Overall de-duplication ratio of all combined storages.Diskspace Savings: This graph shows the total size of incremental data versus actual disk spaceused on the storage after de-duplication. The incremental data legend shows the newly addeddata from the different users under specific storage.4.2 Live ActivitiesThe Live activities show the existing status of backup, restore, and compaction.Backups In Progress: The number of data backups currently going on.Restores In Progress: The number of data restores currently going on.Compaction: The number of data compaction currently going on.The quick summary gives the overall information of servers, users, storage, tasks, and alerts.The provided links display more details of each entity.Server Start time: Displays the date and time when the inSync server starts operational.Total Users: Shows total users connected to the inSync server.Storage Status: A quick summary of the assigned storage to the inSync server. Click the StorageStatus link, which displays the following information.Active Tasks: The details of the different tasks related to the inSync users.Active Alerts: Alerts generated by the system that need to be acknowledged by the inSyncadministrator.4.3 Backup StatisticsThe graph shows the last backup status of different inSync users. It indicates how many users:- have backed up successfully Page 39
  40. 40. Druva inSync 5.1 – Administrator’s Guide- have failed backups- have backed up with errors- have not backed up for a while4.4 Server UsageConnections: Displays the server connection status of users connected in the past 24 hours.This is helpful in determining the backup and compaction strategies.CPU Usage: Displays the CPU usage of the inSync Server in the past 24 hours.Bandwidth Usage: Displays the graph of bandwidth usage of server vs. time in the past 24hours.NOTE: The historical data of user connections, CPU usage, and bandwidth usage do not displaythe graph if the inSync server restarted.4.5 Share SummaryThis graph shows share activities related to users over the past 24 hours.Users Sharing: Displays the total number of users sharing data over the past 24 hours.Avg. Share Per User: Displays the average data size shared by users over the past 24 hours.Sharing Usage: Displays the aggregate data size shared by users over the past 24 hours.4.6 DLP SummaryThe DLP summary shows the geo-location of all inSync devices on the Google world map.Addition to the clients’ location, it also shows the DLP status of all clients.Device traced – Displays the total number of users device traced successfully.Devices managed – Displays the total number of users activated for device trace.Normal – Displays the total number of users whose Device Trace option is enabled.On hold – Displays the total number of users whose data delete activity is put on hold.On alert – Displays the total number of users whose data delete activity is going to start soon. Page 40
  41. 41. Druva inSync 5.1 – Administrator’s GuideDecommission started – Displays the total number of clients of which data deletion process isbeing started.Decommission completed – Displays the total number of clients of which data deletion processhas been completed. Page 41
  42. 42. Chapter 5 Druva inSync 5.1 – Administrator’s Guide Backup OverviewThe Backup Overview screen gives you a complete status of data that is backed up. It includesdifferent backup status like successful, failed, with errors, inactive, and never backed up. Youcan take corrective actions depend on the backup status of devices. You can further filter thefollowing list by selecting the profile associated with storage.Figure 20 - Backup Overview Screen5.1 Backup NowThe inSync devices can suspend the synchronization activity and sometimes user chooses not toresume it then it creates a data administration issue for inSync administrators. This optionallows you to resume the data backup. When you click the Backup Now button for the selecteddevices, the data synchronization is scheduled, and the inSync device starts backing up the datain a few minutes.Following is the brief description of different backup status.1. Successful – The last successful backup attempt of devices.2. Failed – The last failed backup attempt of devices.3. Errors – The last backup attempt of devices has completed but with errors.4. Inactive – The devices that are inactive or have been disabled by the inSync administrator.5. Never Synced – The devices that have not started backup yet. Page 42
  43. 43. Druva inSync 5.1 – Administrator’s Guide5.2 User SummaryYou can view user’s summary by clicking the user link. This summary includes user’s details,profile information, storage used, and devices linked. Click Edit to change the basic informationof the selected user. Page 43
  44. 44. Chapter 6 Druva inSync 5.1 – Administrator’s Guide Restore OverviewDruva inSync makes restoring files simple. You can restore files and folder of devices usingsnapshots associated with users. All files and folders or specific files of users can instantlyrestore on the server or to the user’s device.Figure 21 - Restore Data Screen6.1 Restoring Users DataTo restore user’s backed up data, follow these steps:1. Click Restore. The restore screen shows the list of users.2. Select a user from the list or filter the users list by selecting the particular profile and storage.3. Click the Restore button. The Restore Data screen displays with all devices and snapshots.4. Select the device from the list. The list of snapshots for the selected device displays under Snapshots.5. Select the snapshot from the list. The contents of the snapshot display in the right hand panel or you search specific type of files using the Search Files box.6. Select a file or folder to restore. The selected file or folder can restore on server or to device. Page 44
  45. 45. Druva inSync 5.1 – Administrator’s Guide6.1.1 Restore to DeviceUsing this option, you can restore device data at three different places; device’s desktop area,original location or at given location. The restore details are sent to you after restore iscomplete. The user also receives the notification if notify user under restore status is selectedin the alerts section.Figure 22 - Restore to Device ScreenTo restore data on client, select one of the following options:Field DescriptionRestoring The restoring information includes snapshot details and file/folder name.Restore to Desktop If it is selected, the user’s device data is restored to the desktop area. The restored files are stored in the folder named with date and time stamp on the user’s desktop.Restore to original If it is selected, the user’s device data is restored at original folderlocation path from where the data has been backed up.Restore to given path Specify the device’s valid folder path where the device data to be restored. Page 45
  46. 46. Druva inSync 5.1 – Administrator’s Guide6.1.2 Restore to ServerUsing this option, you can restore device’s data on server in zip format or in normal files at thespecified location. The restore details are sent to you after restore is complete. The user alsoreceives the notification if notify user under restore status is selected in the alerts section.Figure 23 - Restore to Server ScreenTo restore data at server side, select one of the two options:Field DescriptionRestoring The restoring information includes snapshot details and file/folder name.Restore to Type a valid folder path or choose the destination drive or folder by clicking the Browse button.Restore to Zip file If it is selected, a zip file containing device’s data is created.Name of ZIP file Specify the file name for zip file.Password for ZIP file You can specify the password for opening the zip file. This option is(optional) not mandatory. Page 46
  47. 47. Druva inSync 5.1 – Administrator’s Guide6.1.3 Manage SnapshotsThis option allows you to view and delete snapshots from the user’s backup. This helps inmanaging the user’s storage quota. All snapshots except the latest snapshot can be deleted.Figure 24 - Device based Snapshot ListingNOTE: After removing a snapshot, the storage does not release the occupied space unless thedata compaction is done. You can use the compact now option under Storage for immediateresults. Page 47
  48. 48. Chapter 7 Druva inSync 5.1 – Administrator’s Guide DLP OverviewinSync’s integrated DLP (SafePoint for inSync) is a simple, lightweight, and effective solutionthat reduces the total economic impact of a lost or stolen laptop or mobile device forenterprises. It provides powerful, multi-layered protection of critical data residing in yourorganization’s devices.The DLP option shows the list of all users with device details and their status in different tabs.These details include user name, device type, location, and DLP status. You can manage devicesettings of all users or users of a specific profile.Figure 25 - DLP Overview Screen7.1 Decommission DeviceDecommissioning is a preventive action that is configured on a laptop or a mobile device, wherethe backed up data or the entire data is deleted immediately and in addition, disables thedevice. This action is very necessary when the user wants to delete the configured data frommisuse or some other reason where the information needs to be deleted for the securityreasons.To protect your device and important data, you can use two options, which both make surethat all the data either is deleted permanently (decommission device) or deletes the data(Autodelete), thus preventing others from accessing it.Decommission and Auto delete options carry out secure data delete and remove all traces ofdata from the device so once the configured data gets erased then it can never be recovered Page 48
  49. 49. Druva inSync 5.1 – Administrator’s Guidebut the backed up data of the disabled devices can be restored using Data Restore from theinSync server later.To start decommission for devices, follow these steps:1. Click DLP. The DLP overview screen displays the list of users.2. Select devices from the list.3. Click Decommission Device.The status of that device changes to Decommissioning. Whenever the device tries to connectto the inSync server, it considers that the device has been decommissioned. While the data isbeing deleted, the user cannot perform backup or restore actions. However, using Web restorethe user can recover the configured data.7.1.1 Mark On-holdThe decommission action or auto delete action can be put on hold by clicking the Mark On-holdbutton. The device status changes to On Hold immediately. However, you should do it beforethe device data deletes and you may mark the device normal later.7.1.2 Mark NormalThe decommission action can be cancelled before the decommission process completes. To doso, follow these steps:1. Click DLP from the Web control panel.2. Select devices which you want to make it normal. The device details screen displays. Select the DLP tab.3. Click the Mark Normal button. Now the check the device status under DLP.7.2 Locating a DeviceTo view device details and device location, click the location link next to the device column. Thedetailed description of the device is displayed on the screen. The device details include last Page 49
  50. 50. Druva inSync 5.1 – Administrator’s Guidebackup details, SafePoint details and device location. The device location includes ageographical map including its last connected IP address, city, state and country name.Using this screen, you can start deleting client’s data in case of laptop is lost or any otherreason by clicking the Decommission button. For more information, see Decommissioning adevice.7.3 Auto Deleting a DeviceWhen the inSync device is disconnected from the inSync server for a longer period then it canbe one of the possible reasons that the device might have lost. Therefore, it is necessary to takeprotective action from misusing the information stored on the device. The auto data deletefeature deletes the configured data for backup from the client’s device after a specific period.This option is applicable to laptop devices only and not for mobile devices.To configure auto delete feature for devices, follow these steps:1. Click Manage Profiles. The profiles list displays.2. Click the profile link from the list. The profile details display with necessary tabs.3. Select the DLP tab. DLP for laptops and DLP for mobiles screens display. Page 50
  51. 51. Druva inSync 5.1 – Administrator’s Guide4. Click Edit under DLP for laptops. The Edit Profile screen displays. Select Auto Delete and configure other auto delete related settings. Figure 26 - DLP for Laptops Screen5. Specify a period (in days) when auto delete needs to be activated and specify a period (in days) to receive the alert notification. When the specified days are over, the alert notification is sent to the inSync administrator and waits for the inSync client to connect to the server. If the client computer fails to connect to the inSync server, data that is configured for backup starts deleting from the computer regardless of internet connectivity.The inSync client can perform backup and restore when the status of the device is On Alert. Onperforming backup and restore, the number of days over since the last connection, will bereset. Backup and restore activities can continue as usual.On user’s request, the auto delete action can be put on hold to avoid data delete so that deletetimeouts will not apply to such a user even though his computer is not going to connect to theserver for a longer time.NOTE: The auto delete functionality is applicable to Windows and Mac devices only but thedecommission functionality is applicable to all Windows, Mac, iPhone, iPad and Androiddevices. Page 51
  52. 52. Chapter 8 Druva inSync 5.1 – Administrator’s Guide Share OverviewThe Share Overview screen gives you the in-depth analysis of all backup users who are sharingdata using inSync Share. You can analyze this information using the sharing summary andsharing activity sections. The information displayed on the screen of all profiles and storages bydefault, but you can filter out this information by using the profile and storage filters.Figure 27 - Share Overview Screen8.1 Share SummaryShare summary gives you brief information of all users who are sharing files using inSync shareand its average and aggregate data size.8.2 Sharing ActivitySharing activity shows the total number of shared folders, and the external links shared by allusers. Page 52
  53. 53. Druva inSync 5.1 – Administrator’s Guide8.3 User SummaryThe summary of users shows share status, shared data size, and external links of individualusers. You can click the user link and get more details of users like device details, used storagequota, profile and storage details. The activity stream tab lists all sharing related activitiescarrying by users. These activities are listed below.1. Added a file or a folder2. Deleted a file or a folder3. Shared a folder4. Unshared a folder5. Edited a file6. Created a link7. Added a collaborator8. Removed a collaborator Page 53
  54. 54. Chapter 9 Druva inSync 5.1 – Administrator’s Guide Data AnalyticsData Analytics is a power tool to analyze and identify usage trends, globally search and filterfiles and folders across all devices, and set up real-time alerts to deal with IT issues proactively.You can do the following with Data Analytics.• Analyze current and future trends• Search any file on any endpoint• Advanced reporting and alertsData analytics displays the following screen with data summary, file types and file sizes details.Figure 28 - Data Analytics Screen9.1.1.1 Data CompositionThe data composition explores the data allocation of different file types and file sizes amongstall users with their latest snapshot. This analysis helps you to determine the statistics of specifictype of data synchronized so far, this helps to determine the storage strategy. Page 54
  55. 55. Druva inSync 5.1 – Administrator’s GuideFigure 29 - Data Composition Screen9.1.1.2 Search and AnalyzeYou can rapidly and accurately filter, process, and search in real-time for specific files andfolders that users store on their devices. The search and analyze option allows comprehensivefile search amongst all available storages, users, user profiles, file sizes, and file types. Thesearch results display criteria based files with their modified versions in the list. These files candirectly be restored on device or on server by just clicking the file or folder link.Figure 30 - Data Search and Analyze ScreenTo search the stored data amongst user profiles, users and file type, enter the following details–Field DescriptionSelect Profile Select a user profile from the list box, default selection is All means all available user profiles.Users Type user names separating by comma or type All means all available users. This text box is enabled with auto-complete feature so type a few characters to get the desired options list. This field is mandatory.File Name Type file patterns separating by commas. For example, *.pdf, *.docx. This field is mandatory.File Type Type or select file-type from the predefined list. Page 55
  56. 56. Druva inSync 5.1 – Administrator’s GuideField DescriptionDate Modified Select dates range in which files are modified.File Size Specify file-size in minimum and maximum range. The size range can be further adjusted in KB or MB or GB.Email Results button The Email Results button sends out the search results to the administrator’s email address as a .CSV file attachment. The CSV file contains all search parameters including the files list but limited to 100,000 files. Page 56
  57. 57. Chapter 10 Druva inSync 5.1 – Administrator’s Guide Managing the inSync ServerThe inSync administrator has to carry out configuration and management settings of the inSyncserver. These functions are categorized under Manage. It includes:• Manage Profiles• Manage Users• Manage Devices• Manage Storages• Server Activities• Alerts• Reports• Diagnostics• Administrators• Settings10.1 Manage ProfilesManaging individual users could be time consuming for a large installation. User profiles enableyou to create profiles or groups, which act as configuration containers for users. You can setgeneric backup configuration parameters on the profile, which automatically applies to all usersusing the profile.Clicking Profiles under Manage shows the profile management console. This helps you tomanage user groups or profiles. The profile list shows the default profile by default.Figure 31 - Manage Profiles Screen Page 57
  58. 58. Druva inSync 5.1 – Administrator’s Guide10.1.1 Create New ProfileThe Create New Profile button shows a wizard for creating a new user profile. Using this wizardyou can set laptop / mobile contents to be backed up, configure backup schedule, and DLPsettings. The wizard is divided into seven easy steps for new profile configuration.1. Profile Summary: Provide initial information to the user profile.2. Backup Content: Configure laptop files or folders to be backed up.3. Backup Schedule: Configure laptop backup schedule and backup resources.4. Mobile Backup: Configure mobile backup folders and backup schedule.5. Backup Policies: Set backup retention policy, password policy, email notifications, and assign storage quota.6. DLP Settings: Apply data security settings for laptops and Mobiles.7. Share: Set inSync Share settings for users.10.1.1.1 Profile SummaryThe Summary step of Create New Profile displays the following screen.Figure 32 - Create Profile: Profile Summary StepTo create a new profile, enter the following details:Field DescriptionProfile Name Type a unique profile name, characters size limit is 50.Max number of users Type a number to limit users associated with the user profile. ‘0’ Page 58
  59. 59. Druva inSync 5.1 – Administrator’s GuideField Description represents unlimited users.Quota per user Quota per user limits the storage space for individual users to backup their device data. Setting ‘0’ denotes available storage space for individual users to backup their data.Description Type a short description about the profile, characters size limit is 250.10.1.1.2 Backup ContentThe Backup Content step of Create New Profile displays the following screen.Figure 33 - Create Profile: Profile Backup Content StepTo define backup contents, enter the following details:Field DescriptionLaptop Backup FoldersFolders The Laptop backup content option allows you to choose different folders for backup. The Folders includes a list of pre-defined folders like Email, My Documents, Favorites, All drives, Office Templates, Music, Desktop, and Pictures. Each option can be filtered by selecting the specific file types to be backed up. The All Drives option considers all drives excluding the detachable drives connected to the client’s computer. The selected options are listed in the profile that can still be modified later. If you want to include or exclude folders other than pre-defined options, click Add. See more information on Adding Folders below Page 59
  60. 60. Druva inSync 5.1 – Administrator’s GuideField Description this table. Using the Email folder option, you can configure PST and OST mail files, which are attached to MS Outlook for backup. Choose Outlook 2003, 2007 and 2010 Advanced (including 64 bit Microsoft Outlook 2010) from the email client. This option uses MAPI interface, which provides better message level deduplication and faster backup/ restore of PST files. However, other mail options (including Outlook 2011 for MacOS) synchronize email files as plain files. Note: Do not choose the Outlook 2003, 2007 & 2010 Advanced option if you have configured MS Outlook with IMAP. Figure 34 - Email Client Options The inSync administrator has still option of backing up Outlook emails PSTs as plain files by selecting the Include pst files from all drives option. Figure 35 - Email Client includes PST Files from All Drives Option Like Email you can select other folder options like My Documents, Favorites, Office Templates, Music, Desktop and so on. Page 60

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