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Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux


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Apresentação de João Batista da Novell Portugal sobre Soluçőes colaborativas e interoperáveis sobre Linux no Evento SugarCRM Road Show Lisbon 2009.

O evento foi organizado pela DRI( no dia 19 de Maio no Fórum Tecnológico de Lisboa, um espaço situado numa zona central de Lisboa. Este evento contou com a presença de cerca de 270 participantes e teve como principal objectivo a discussão de toda a temática envolvente do CRM (Customer Relationship Management), com especial foco na solução SugarCRM.

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Evento Sugar Crm 2009 - Soluçőes colaborativas e interoperáveis sobre Linux

  1. 1. Novell Workgroup Solutions for Linux João Batista Partner Executive [email_address]
  2. 2. Two Category Leadership Enterprise Management Software Enterprise Wide Linux
  3. 3. Knowledge Worker Productivity “Workgroup” serves the Knowledge Worker and supporting IT staff Knowledge Worker Productivity Research Publish Author Share
  4. 4. The Strategic Choice Organizations that plan to upgrade their core IT infrastructure have two primary choices: <ul><ul><li>Move to Microsoft – A Microsoft Windows-centric solution based on expensive, proprietary software from desktop to server
  5. 5. A more open alternative – A solution based on technology from Novell ® , other vendors (including Microsoft) and open source software </li></ul></ul>
  6. 6. Linux advantages
  7. 7. What is driving the shift to Linux? <ul><li>Licences cost ZERO
  8. 8. The in-store “extreme technology makeover” </li><ul><li>IT investments to improve competitiveness, increase security
  9. 9. Platform consolidation / skills portability
  10. 10. Replace Legacy infrastructure increase agility </li></ul><li>Open Standards </li><ul><li>Open standards gives retailers the freedom to choose
  11. 11. Retailers moving to SOA/open standards for agility </li></ul><li>Lower TCO! </li><ul><li>The “Wal-Mart effect” is cutting into profits -- retailers turn to IT to cut costs and increase margin </li></ul><li>Interoperability </li></ul>
  12. 12. The Desktop to Data Center Platform SUSE Linux Enterprise Desktop SUSE Linux Enterprise Retail Point of Service SUSE Linux Enterprise Server Open Enterprise Server SUSE Linux Enterprise Server SUSE Linux Enterprise Real Time End User Desktop File & Print Database SAN Email Proxy, Caching Mainframe Cluster Thin Client Retail/POS Kiosk/ATM Devices Web ERP, SCM, CRM, HR Firewall, VPN WAP, VOIP Appliances
  13. 13. The Novell ® Alternative
  14. 14. Workgroup Strategy Inputs 20+ year expertise in innovative workgroup services lower costs, better security, more rapid innovation of Linux Linux is a growing platform with the extended ecosystem organizations need interoperability and componentization of technology preserves organizations' flexibility and choice
  15. 15. The Novell ® Workgroup Stack Teamwork Infrastructure <ul><li>Corporate </li></ul>Associates Productivity
  16. 16. Workgroup Technology Innovation Novell Open Enterprise Server 2 <ul><ul><li>Domain Services for Windows
  17. 17. Virtualization
  18. 18. Dynamic Storage Technology </li></ul></ul>Novell GroupWise <ul><ul><li>Contact Management
  19. 19. Schedule Coordination </li></ul></ul>Novell Teaming + Conferencing <ul><ul><li>Workflow-driven Team Workspaces
  20. 20. Social Networking
  21. 21. Real-Time Web Conferencing </li></ul></ul>
  22. 22. Domain Services for Windows <ul><li>Had to use the Novell client to get the full benefit of Novell eDirectory and NSS
  23. 23. Had to manage multiple desktop images. Administrative overhead
  24. 24. Use different tools to manage Active Directory and eDirectory access rights. MMC to manage AD, iManager to manage eDirectory
  25. 25. No good way to integrate Active Directory resources and eDirectory resources
  26. 26. Had to build an AD server in order to allow Windows apps to authenticate against AD </li></ul>
  27. 27. Domain Services for Windows <ul><li>Applications that require an AD server for authentication, no longer need it
  28. 28. Eliminate AD servers that are only being used for authentication, authorization and login
  29. 29. MMC admins can now use it to manage access to Linux servers
  30. 30. Anyone that wants file access to Linux servers, no longer need a Novell client
  31. 31. Single desktop image to manage
  32. 32. Lower admin costs (consolidation of access management overhead)
  33. 33. More quickly update to newer desktop environments
  34. 34. Easily drop in a Linux server to an existing Windows environment — it now appears as an AD server </li></ul>
  35. 35. Novell Teaming Capabilities <ul><li>Team Management
  36. 36. Address Book
  37. 37. Team Discussion Forums
  38. 38. Team Calendar/Tasks
  39. 39. Document Management
  40. 40. Workflow
  41. 41. Polls/Surveys
  42. 42. Wikis/Blogs/RSS
  43. 43. Dashboard </li></ul>
  44. 44. Reliable Collaboration with GroupWise Novell GroupWise delivers mobile collaboration, platform flexibility, serious security and unbeatable reliability so your knowledge workers can stay focused on business. Novell GroupWise provides comprehensive collaboration services to Windows, Linux and Mac OSx ® clients, Web browsers, hundreds of mobile devices, and clients from servers running Novell Open Enterprise Server, SUSE Linux Enterprise Server, NetWare or Windows *Source instant messages calendar email tasks & reminders contacts document management
  45. 45. GroupWise Bonsai Linux Client
  46. 46. SugarCRM Integration - Contacts
  47. 47. SugarCRM Integration - Opportunities
  48. 48. SugarCRM Integration – Multiples views – Prices, Opps, Quotes
  49. 49. Stacking up Against Microsoft Novell ® Open Workgroup Suite <ul><ul><li>Open Enterprise Server
  50. 50. GroupWise ®
  51. 51. ZENworks Suite ®
  52. 52. SUSE ® Linux Enterprise Desktop
  53. 53. Novell Edition </li></ul></ul>Novell Teaming + Conferencing <ul><ul><li>Novell Teaming
  54. 54. Novell Conferencing </li></ul></ul>Comparable to Microsoft's Enterprise Desktop Platform
  55. 55. Software Acquisition Costs Microsoft's Enterprise Desktop Platform <ul><ul><li>Five-year cost: $1.730 * </li></ul></ul>Novell's Workgroup Solutions for Linux <ul><ul><li>Five-year cost: $590 </li></ul></ul>The Novell alternative presents substantial cost saving opportunities of up to $1100+ per PC over a period of five years * Microsoft pricing based on Microsoft Enterprise Agreement Level A (250-2399 PCs)
  56. 56. <ul><li>Products that work together for our Customers
  57. 57. New software solutions to address new market needs </li></ul><ul><ul><li>Virtualization
  58. 58. Standards-based Systems Management
  59. 59. Directory and Identity Interoperability
  60. 60. Office Document Translators </li></ul></ul><ul><li>Reduced risk of deployment </li></ul>Partnership With Microsoft
  61. 61. Technical Support – WorkGroup Wide-range of flexible options 1 2 3 4 Self-Service Extensive online tools, forums, knowledge-base resources, etc. Call Center Support From 12x5 phone support to 24x7 Assigned Support Engineer (ASE) Field Support Resources Premium Account Managers and Primary/Dedicated Support Engineers IT Services From remote monitoring to fully-managed services NEW! <ul><ul><li>GroupWise Remote Monitoring
  62. 62. NW to OES 2 Migration Services </li></ul></ul>
  63. 64. Unpublished Work of Novell, Inc. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.