Power of Internet for Customer Management
From Current to the Future…
DO YOU? THEN, YOU NEED TO
Still use an email from Yahoo, Gmail or
Get a company branded email on a state-
AOL and not your company branded
of-the-art platform such as Google Email
Use a web-site where tenants can view
Want a site that could take load off your
the availability at different properties and
staff and automate customer interaction?
fill forms without calling you
Only interact with your customers when Keep in touch with your tenants through
they sign up and do extensions? notifications, blogs, emails.
Offer your tenants a complete experience
Want a timely, 24/7, consistent, and
through area information, interaction,
personalized property management tool?
forums, and emails
Syncurity’s Property Management
“Why do we need a Portal if we already have a website?”
• Property Management Websites are effective in attracting new
prospects and providing them the basic information. However,
once prospects become tenants and start to stay in your
community, then you need more to maintain the relationship.
• Syncurity’s Property Management Portal will help you to
maintain and strengthen your relationships with current residents
which will increase resident retention.
“We are already very busy. How will Syncurity Property Management Portal help?”
• Syncurity’s Property Management Portal will help you off-load
many of the daily responsibilities of on-site management.
• Instead of going to the management office, many residents will
choose to use the Portal to submit maintenance requests, give
required permissions, and view community announcements.
Overall Portal Design
Main Property Company Portal
• Information of every property is
automatically consolidated on the
• Monitor Availability for every
property from one place
• Branded Emails for every Property • Forums for every property
• Property specific Forms • Events Calendar for every property
• Property specific notifications • Property-wise newsletter
Sub Sites for Every Property
Features of the Portal
Customer Engagement: You can also engage your
residents through resident surveys, availability
chart for every property, community event
calendars, blogs, newsletters and forums.
Online Task Management: Tenants can easily
submit maintenance requests online and give
permission for maintenance personnel to enter
Instant Communication. Email rent reminders,
community newsletters, and announcements to
all your residents
Community Information: view local weather
information, resident discounts, local news, staff
recommendations on local restaurants, stores,
post offices / FEDEX outlets etc.
We also add Google Apps* for free
Use the Gmail powered Company staff can
emails for your company manage To-do’s, Tasks,
Use Google chat for Use a One-Stop Personal
interacting between staff. Dashboard for accessing
Text, Audio and Voice all your GoogleApps
chat. Save on phone bills.
Team Workspaces for specific projects through
Collaborate online using Google Docs,
Spreadsheets, Presentations, Forms. NO MORE
SENDING EMAIL ATTACHMENTS WITHIN YOUR
* We provide GoogleApps
standard implementation that
provides > 7GB email space. This
a $100 value
Services we offer
Analyze Requirements. We will start by understanding your needs and
Web presence. Our sites are not the regular stock web sites that
companies make. We use enterprise class application platforms to
create the most interactive solutions for you.
Complete Hosting or install it on your server. We can either host it on
our servers or install it on your servers.
Annual maintenance. Maintaining complex websites may not be what
your staff may be trained for. So, we provide annual maintenance
service at very affordable rates.
Other Offerings of Syncurity
COMPLETE CUSTOMER MANAGEMENT
• Lead Management
• Opportunity Management
• Account Management
• Campaign Management (Email
• Reporting and Collaboration
We can host the CRM solution and can interface / link it up with any of the back end
systems and databases.