Service Plus conference is the service project executed by DITLDESIGN in an attempt to establish a high quality service design knowledge service.
There were 340 participants in the conference on 23rd of March. All tickets were sold out resulting in no seats for volunteers and organizers. 25％ of the participants were VIP guests while 22% were students. There were 114 participants for the workshops on 24th of March.
30% of the participants were manager levels. One of them is the CEO of line Taiwan. They were from more than 100 companies, including some international companies.
The 12 speakers were from Europe, China, and Taiwan, and all of them are currently service design practitioners in big companies or design consultancies. We also invited local service design practitioners and publishers.
The core working team includes 17 members, being Prof. TANG and his supervised students.
There were various online and offline activities, including 20 service modules.
The attendance rate reached 98% while there were still 95% remained until the closing ceremony.
The overall NPS reaches 34. Promoters occupied 1/3 of the participants.
We did not apply any governmental support for the evnet because we intended to examine the service quality through financial results. In the end, we reached a break-even-point.