This document discusses improving doctor-patient communication to prevent medical malpractice claims. It notes that effective communication is important for building trust but that many doctors overestimate their skills. It recommends using the "LATTE method" of listening, acknowledging, taking responsibility, thanking, and explaining to resolve patient complaints. The document outlines what patients want from their doctors - convenience before appointments, clarity during appointments, and compassion throughout. It stresses that most patient complaints relate to communication issues rather than clinical competence.