Transforming Stress Into High Performance


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Take action to implement 3 new and powerful ideas.

Assess individual patterns of job stress.

Demonstrate an effective method to manage job stress.

Develop organizational stress solutions.

Published in: Business, Health & Medicine
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Transforming Stress Into High Performance

  1. 1. TRANSFORMING STRESS INTO HIGH PERFORMANCE Presented by: Dr. Maynard Brusman © Copyright 2010 Working Resources
  2. 2. Our Goals for T oday l Take action to implement 3 new and powerful ideas. l Assess individual patterns of job stress. l Demonstrate an effective method to manage job stress. l Develop organizational stress solutions.
  3. 3. What You Will Learn T oday l How to manage job stress l Systemic organizational stress interventions
  4. 4. Stress Management Self- Self-assessment l Three minute stress quiz l Participants share stress concerns
  5. 5. What Is Stress? l Stress is a reaction to some type of pressure, either from an external source or self- imposed, which prompts psychological and physiological changes of an undesirable nature.
  6. 6. Living The Stress-free Life Stress- Just remember, it is possible to avoid stress in your everyday life. There are only three areas you need to steer clear of: 1. Work 2. Home 3. Every place in between
  7. 7. Health, Stress and Personal Style “Stress-related psychological and physiological disorders have become the number one social and health problem of the last decade. Stress-induced disorders have long since replaced epidemics and infectious disease as the major medical problem of the post-industrial nations… Most standard medical textbooks attribute anywhere From 50 to 80 percent of all disease to psychosomatic or stress-related origins.” (Pelletier, 1977, pp. 6-7)
  8. 8. The Fight Or Flight Response l Pulse and heartbeat quicken l Pupils dilate l Perspiration increases l Digestion and reproduction stops l Immune system shuts down
  9. 9. Diseases Caused or Exacerbated By Stress l Cardiac problems l High blood pressure l Ulcers l Irritable bowel syndrome l Allergies l Immune system disorders
  10. 10. Performance Curve l Under load l Optimal performance l Over load
  11. 11. The Predictable Sequence of Stress l A. Event l B. Thoughts l C. Behavior and Emotions
  12. 12. Core Beliefs l Making mistakes is terrible. l Every problem has a perfect solution. l Everything is within my control. l I can’t change the way I think. l People should think like me. l There isn’t enough time.
  13. 13. Changing Your Self-talk Self- l Describe the event l Describe your thoughts l Rethink the situation
  14. 14. Emotional Intelligence l The ability to send, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, trust, creativity, and influence.
  15. 15. Emotional Intelligence at Work l Self-awareness l Self-regulation l Motivation l Empathy l Social skill
  16. 16. EQ Not IQ l Ability to motivate people l Resilience to perform under pressure l Trust to build team relationships l Vision to create the future l EQ is a learned skill l EQ company innovates products and services
  17. 17. Learned Optimism at Work l Stress-resistant people share an optimistic “explanatory style.” l Change your internal dialogue at work. l Troubles are temporary rather than permanent, and specific rather than universal. l Credit themselves when things go right, while externalizing their failures.
  18. 18. The Four “C’s”of Stress Hardiness l Control l Challenge l Commitment l Connection
  19. 19. Change Resiliency At Work l High self-esteem l Sharp perspective l Orientation toward success, not perfection l Reliance on strengths l Life-long learning
  20. 20. Personal Power Grid
  21. 21. Quadrant Approach T o Time Management
  22. 22. Burnout or Stress
  23. 23. Definition of Burnout l Burnout occurs after prolonged periods of high stress. The inability to gain control causes employees to feel an inability to cope with high demands on the job. Burnout is characterized by feelings of hopelessness, overwhelm, thoughts of leaving and withdrawing from work. Burned out workers feel demoralized, and work loses meaning for them.
  24. 24. Burnout? l The current crisis l How you experience burnout l What causes burnout? l Preventing burnout and building engagement l Promoting human values
  25. 25. Burnout Affects Productivity l Signs of Burnout l Depersonalization l Emotional exhaustion l Reduced sense of accomplishment l Lost energy, enthusiasm and meaning l Fear of failure l Insomnia
  26. 26. Roots of Burnout l Burnout is more directly related to the work group environment than the individuals coping skills or personality. l Interventions need to focus on burned out work groups rather than burned out individuals.
  27. 27. Who’s at Risk for Burnout? l Regular Contact with People l Toxic Job Situations l Mediator Positions l New Professionals
  28. 28. Stress And The Workplace l World Health Organization calls job stress a “world-wide epidemic.” l United Nations refers to job stress as “the twentieth century disease.” l Job distress costs American business $200 billion dollars per year as assessed by absenteeism., Lowered productivity, compensation claims and medical expenses.
  29. 29. Job Stress l High level of job demands l Little control over one’s work
  30. 30. The 3 Keys T o Empowerment l Share information with everyone l Create autonomy through boundaries l Teams become the hierarchy
  31. 31. Built T o Last Workplace Culture l Hire and retain talented people l Enlightened leadership l Master change l Involve people in decisions l Encourage creativity and innovation l Teamwork
  32. 32. Built T o Last Workplace Culture l Integrate work and personal life l Job redesign l Purpose and meaning l Multi-Source 360-degree feedback l Coaching and mentoring l The power of respect and trust
  33. 33. Golden Rules of Stress Management l Don’t sweat the small stuff l It’s all small stuff
  34. 34. Resources in Your Handout l “Transforming stress into high performance for leaders” article l MSNBC “get job stress under control” article l “Learning to cope with stress” newsletter l Quick relax/refresher card l Stress management references
  35. 35. Brief Relax/Refresher l One minute relaxation exercise
  36. 36. Dr. Maynard Brusman Consulting Psychologist & Executive Coach Working Resources P .O. Box 471525 San Francisco, California 94147 T el: 415-546-1252 E-mail: Web Site: Subscribe to Working Resources Newsletter: Visit Maynard's Blog: