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How to Effectively Communicate Occupational Health & Safety Tools


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How to Effectively Communicate Occupational Health & Safety Tools

  1. 1. For audio, it is recommended you dial in A copy of the slides + recording will be available post webinar AUDIO: 1-877-668-4493 Access Code: 661 365 226 Event Password: 1234 WebEx Support: 1-866-863-3910 How to Effectively Communicate Occupational Health & Safety Tools January 30, 2013Presented by: Kathleen Collins, Health & Safety Manager Drake International
  2. 2. Health & Safety Management System- Communication ToolsOverview Legislation & System ApplicationOrganization & CommunicationCommunication ToolsRisk Management & EvaluationConflict Dispute & Resolution
  3. 3. Overview Legislation & System ApplicationInternal Responsibility System Employer Worker Supervisor
  4. 4. System Management ApplicationSystem• Policies, Procedures, Standards, Programs, Best Practices• Roles & Responsibilities• Application• Training & Education• Evaluation
  5. 5. Organization & CommunicationOrganization• Goal & Objectives• Structure• Roles & Responsibility• Accountability• Measurement• Sustainability Threshold
  6. 6. Organization & CommunicationCommunicationListening vs. Hearing• Listening is to make an effort to hear something.• Hearing is a sense by which sound is perceived. Lost in translation
  7. 7. Organization & CommunicationBusiness Communication• Organization will flourish• All objectives achieved• People can easily convey messaging
  8. 8. Organization & CommunicationEffective Communication• Serves a purpose• Purpose has plan & design• Generates & maintains a desired effect
  9. 9. Communication ToolsMeasuring Interpersonal Skills:• Processing• Listening• Observing Individuals will have strengths• Speaking and weaknesses• Questioning• Analyzing• Gestures• Evaluating• Enabling Collaboration & Cooperation
  10. 10. Communication Tools: BarriersPhysical Barriers• Nature of the environment• Staff located in multiple sites• Outdated Equipment• Failure to Introduce new Technology• Staffing Shortage• Distractions: lighting, noise, and temperature
  11. 11. Communication Tools: BarriersSystem Barriers• Structure in place• Information Systems - Operations Systems• Roles & Responsibilities• Outdated
  12. 12. Communication Tools: BarriersAttitudinal Barriers• Poor Management• Lack Consultation w/ Employees• Delaying or Refusing to Communicate• Personal Attitudes• Lack Motivation• Distraction at work• Not enough training
  13. 13. Communication Tools: BarriersAmbiguity of Words/Phrases• Words sounding the same having different meaning• Words conveying a different meaning all together• Acronyms
  14. 14. Communication Tools: BarriersIndividual Linguistic Ability• Use of Jargon• Difficult• Inappropriate Words
  15. 15. Communication Tools: BarriersPsychosocial Barriers• Health• Mental Health• Limitations
  16. 16. Communication Tools: BarriersPresentation of Information• Consideration for the Audience• Environment• Unclear Vocabulary
  17. 17. Communication ToolsRelated Occupational Health & Safety ManagementSystem• Structure• Goals & Objectives• Roles & Responsibility• Employee Involvement
  18. 18. Communication ToolsRelated Health & Safety Management System• Standards, Policies, Procedures, Programs, and Forms• Education & Training• Measurement & Evaluation
  19. 19. Communication Tools Measure & Evaluate Communicate Change Corrective Action Document /Form Training Procedure StandardHazard
  20. 20. Risk Management & EvaluationUnderstanding the Consequences of Communication• Understand Communication Barriers• Losing sight of goals & objectives• Cost of Poor Communication• Underperformance• Disengaged workforce
  21. 21. Risk Management & EvaluationEvaluation Communication Standards and componentsin your workplace• Awareness of areas of loss• Collectively working on Solutions to Eliminate Risk• Manage Change• Engaged Workforce
  22. 22. Conflict Resolution• Establish Method• Active Communication• Presenting Motives or Ideologies• Engaging Negotiation• Mediation Methods• Diplomacy• Creative Peace-building
  23. 23. QuestionsCommunicating Q&A OH&S Tools with Kathleen Collins, Effectively Drake International 23
  24. 24. Free Offer• We’re offering a free 30-minute Health & Safety Consultation that can include:  Reviewing communication issues related to H&S  Workplace party communication barriers  Additional hazards plaguing your workplaceContact Kathleen to take advantage of this exclusive offer!kcollins@na.drakeintl.com416.216.1088 24
  25. 25. Upcoming Seminar• February 21st, 2013 – 8:00am to 10:30am• 320 Bay Street, Suite 1700, Toronto, ON• Kathleen Collins, Health & Safety Manager, Drake International• Matthew Vella, LL.B., LL.M., Principal / Lawyer, Vella Legal Professional Corporation 25
  26. 26. Thank You for AttendingFor questions, please contact Kathleen Collins 416.216.1088 26