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How to Drive Business through Employee Engagement


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How to Drive Business through Employee Engagement

  1. 1. For audio, it is recommended you dial in A copy of the slides + recording will be available post webinar AUDIO: 1-877-668-4493 Access Code: 667 614 057 Event Password: 1234 WebEx Support: 1-866-863-3910 How to Drive Business through Employee Engagement December 5, 2012Presented by: Maysa Hawwash, National Manager – Talent Management Solutions
  2. 2. Agenda• What is Employee Engagement• The Engagement Factor• Metrics• Customer Engagement• Fit• How to Drive Employee Engagement
  3. 3. What is Employee Engagement? Engagement Vs. Satisfaction 3
  4. 4. The Engagement Factor 4
  5. 5. Cost of Disengagement• Actively disengaged employees are disruptive and negatively influence their peers• Loss of key talent• Severe client dissatisfaction• Significant impact on Organization’s bottom line 5
  6. 6. Metrics• Ratio of engaged vs. non-engaged employees – Measured over a period of time – Look at business unit, team, or country scores – Measure favourable scores as well as unfavourable scores• Focus hugely on customer interacting employees• Measure customer engagement• Communicate results openly to employees 6
  7. 7. Metrics 7
  8. 8. Employee Engagement = Customer Engagement• Emotional decision-making• Emotional engagement• What drives employee behaviour?• Environment directly impacts customer engagement 8
  9. 9. The Importance of FitAre you looking for the right fit when hiring? Fit with culture Fit with Manager Fit with the team Fit within Role or task 9
  10. 10. What Drives Engagement?1. Knowing what’s expected at work2. Having the tools needed to perform work3. Having the opportunity to leverage one’s strengths4. Recognition5. Feeling supported6. A mentor or a coach 10
  11. 11. What Drives Engagement?7. Being heard8. Sense of importance of the job performed9. Commitment of co-workers to quality work10. Frequent and relevant feedback on work performance11. Having a friend or a trusted confidant12. Opportunities to learn and grow 11
  12. 12. How Can You Drive EngagementIt’s a continuous process that requires involvement andcommitment across all levels within an organization: Get intimate Align your Get your with your recruitment strategy right business process – it’s problems all about FIT 12
  13. 13. How Can You Drive EngagementIt’s a continuous process that requires involvement andcommitment across all levels within an organization: Be transparent Get smart with Grow talent about what communication from within you’re doing 13
  14. 14. Critical Skill• Recognize strengths of individuals and teams and align them with your organization’s goals. 14
  15. 15. Special OfferImprove employee engagementand align individual/team goalswith that of the organization,using Drake’s P3 PersonalityAssessment tools. Contact Maysa and try it for free today! 15
  16. 16. Questions Drive Business Q&Athrough Employee with Maysa Hawwash, National Manager, Talent Management Solutions Engagement 16
  17. 17. Upcoming WebinarRegister at http://drake-webinars.comDecember 6, 12pm ESTA Business Guide to WorkplaceInspections, hosted by KathleenCollins – Health & Safety Manager,Drake International 17
  18. 18. Drake Mobile 18
  19. 19. Thank You for AttendingFor Questions please contact Maysa Hawwash 416-216-1067 19