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Forces of Change  Stephen K. Hacker   Chairman ASQ Global
About the Speaker• CEO of Transformation Systems  International, LLC• Formerly Executive Director of multi-  university ac...
Two Themes•Change is Accelerating RequiringTransformational Leadership•Quality is a Force to be Harnessedin Creating Break...
Successful Outcomes• Helps you appreciate  the need for  transformative  leadership• Allows you to see the  direction of Q...
15 Billion Years Ago                  Big Bang
10 Billion Years AgoStars Formed
5 Billion years ago     Early Earth
1 Billion Years AgoLife Begins              •Life Begins
1 Million Years Ago                Early Humans
7 Thousand Years AgoLarge ScaleCivilization
200 Years Ago     Industrial Revolution
Exponential Rate of Change Cosmological clock of the universe Integrated circuit chips Life Development Speed of Communica...
AverageHumans by Era                Lifespan at Birth                                  (years)Upper Paleolithic           ...
Average Life Expectancy        World      Industrialized1900      30 yrs       50 yrs2009      67 yrs       78 yrs
Accelerated Change                              ∆1800   1850    1900    19502000          Time
Challenges Ahead
Social-Technicalin nature.
Organizations are TransformingSocial RestructuringUnified MarketsTechnology SkipSocial SkipAbundance of GoodsAbundance of ...
Organizational Competences                           Incremental    Standardization       Improvement        Transformatio...
Organizational Impact• Individuals are shifting  in outlooks, visions,  skill sets, and  consciousness• Teaming is rapidly...
Waves of ChangeThink Tsunamis…increasing inoccurrences.
2nd ThemeQuality is a Force to be Harnessed in Creating Breakthrough Results in the Future
FuturingLiving in the Future
No View of the Future Will Be Accurate• Every view will be overtaken by  unpredicted events• That does not mean the identi...
Identifying the Forces of Change• International Participation    - 34 countries• Diverse Representation  - Education, Gove...
Key Forces1.   Globalization2.   Social Responsibility3.   New Dimensions for Quality4.   Aging Population5.   Healthcare6...
#1 Globalization• Dominant force.• Only force that  has been listed  on each of the  previous  four studies.
#2 Social Responsibility (SR) First of several forces that reflect the growing concern of citizens for the fate of our pla...
#3 New Dimensions of Quality• Tradition – control &  improvement.• Future  Competencies (change, transformation, value, cr...
#4 Aging Population• Life spans are  increasing and  organizations are  responding to  this large market need.
#5 Healthcare• Globalization is adding to  the number of people  expecting access to  healthcare.• Quality can play an  im...
#6 Environmental Concern• Consumers expect  organizations to reduce their  environmental impact.• Waste intolerable.• Incr...
#7 21st Century Technology• A challenge and an  opportunity.• Driving the rate of  change the world is  experiencing.
Implications for Quality• Growing importance of quality.• Growing global consciousness of the  quality profession and meth...
Implications for Businesses• Need for transformational performance• Living systems and complex systems• Changing workplace...
Implications for Business LeadersExpanded skill sets are required:• Control & improvement,• Transformational leadership,• ...
What’s Next to do?• Become engaged in dialogue about the future;  asking questions about implications for  yourself, your ...
Stephen Hacker, Chair,  ASQ speaks at 'Excellence: the Future of Business' - Day2 Gala dinner
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Stephen Hacker, Chair, ASQ speaks at 'Excellence: the Future of Business' - Day2 Gala dinner

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Stephen Hacker, Chair, ASQ speaks at 'Excellence: the Future of Business' - Day2 Gala dinner

  1. 1. Forces of Change Stephen K. Hacker Chairman ASQ Global
  2. 2. About the Speaker• CEO of Transformation Systems International, LLC• Formerly Executive Director of multi- university action research lab, The Performance Center• Previously senior leader with Procter & Gamble• Acclaimed author of 7 books and a host of journal articles
  3. 3. Two Themes•Change is Accelerating RequiringTransformational Leadership•Quality is a Force to be Harnessedin Creating Breakthrough Results
  4. 4. Successful Outcomes• Helps you appreciate the need for transformative leadership• Allows you to see the direction of Quality in the Future• Start thinking about implications
  5. 5. 15 Billion Years Ago Big Bang
  6. 6. 10 Billion Years AgoStars Formed
  7. 7. 5 Billion years ago Early Earth
  8. 8. 1 Billion Years AgoLife Begins •Life Begins
  9. 9. 1 Million Years Ago Early Humans
  10. 10. 7 Thousand Years AgoLarge ScaleCivilization
  11. 11. 200 Years Ago Industrial Revolution
  12. 12. Exponential Rate of Change Cosmological clock of the universe Integrated circuit chips Life Development Speed of Communication Patent applications DNA sequencing Computer memory storage
  13. 13. AverageHumans by Era Lifespan at Birth (years)Upper Paleolithic 33Neolithic 20 LifeBronze Age and Iron Age 35+ ExpectancyClassical Greece 28Classical Rome 28Pre-Columbian NorthAmerica 25-30Medieval Islamic Caliphate 35+Medieval Britain 30Early Modern Britain 40+Early 20th Century 30-45Current world average 67.2
  14. 14. Average Life Expectancy World Industrialized1900 30 yrs 50 yrs2009 67 yrs 78 yrs
  15. 15. Accelerated Change ∆1800 1850 1900 19502000 Time
  16. 16. Challenges Ahead
  17. 17. Social-Technicalin nature.
  18. 18. Organizations are TransformingSocial RestructuringUnified MarketsTechnology SkipSocial SkipAbundance of GoodsAbundance of non-survivaltimeChanging Political Structures
  19. 19. Organizational Competences Incremental Standardization Improvement TransformationR R RE E ES S SU U UL L LT T TS S S TIME TIME TIME
  20. 20. Organizational Impact• Individuals are shifting in outlooks, visions, skill sets, and consciousness• Teaming is rapidly changing• Transformational Leadership proficiency now required
  21. 21. Waves of ChangeThink Tsunamis…increasing inoccurrences.
  22. 22. 2nd ThemeQuality is a Force to be Harnessed in Creating Breakthrough Results in the Future
  23. 23. FuturingLiving in the Future
  24. 24. No View of the Future Will Be Accurate• Every view will be overtaken by unpredicted events• That does not mean the identified forces are not still acting on the future• Advantage still goes to those who anticipate• Agility provides a premium in rapidly changing environments
  25. 25. Identifying the Forces of Change• International Participation - 34 countries• Diverse Representation - Education, Government, Healthcare, Manufacturing, Not-for-Profit, and Service•Delphi Technique - All electronic, anonymous entries - Rank Order
  26. 26. Key Forces1. Globalization2. Social Responsibility3. New Dimensions for Quality4. Aging Population5. Healthcare6. Environmental Concern7. 21st Century Technology
  27. 27. #1 Globalization• Dominant force.• Only force that has been listed on each of the previous four studies.
  28. 28. #2 Social Responsibility (SR) First of several forces that reflect the growing concern of citizens for the fate of our planet.
  29. 29. #3 New Dimensions of Quality• Tradition – control & improvement.• Future Competencies (change, transformation, value, creativity, innovation, systems thinking)
  30. 30. #4 Aging Population• Life spans are increasing and organizations are responding to this large market need.
  31. 31. #5 Healthcare• Globalization is adding to the number of people expecting access to healthcare.• Quality can play an important role in removing waste from the system and improving health outcomes.
  32. 32. #6 Environmental Concern• Consumers expect organizations to reduce their environmental impact.• Waste intolerable.• Increased accountabilities.• Scarcity will drive cost and cost will drive consumer behavior.
  33. 33. #7 21st Century Technology• A challenge and an opportunity.• Driving the rate of change the world is experiencing.
  34. 34. Implications for Quality• Growing importance of quality.• Growing global consciousness of the quality profession and methodologies.• Expanding Quality Body of Knowledge (BoK).
  35. 35. Implications for Businesses• Need for transformational performance• Living systems and complex systems• Changing workplace demographics• Globalization ever increasing• Consumers push organizations toward social responsibility and better stewardship of environment
  36. 36. Implications for Business LeadersExpanded skill sets are required:• Control & improvement,• Transformational leadership,• Innovation,• Value creation,• Systems thinking and Organic execution,• Vision and Future casting
  37. 37. What’s Next to do?• Become engaged in dialogue about the future; asking questions about implications for yourself, your organization, your community• Challenge yourself to think and act beyond business climate of the past. Capture the power of the tsunamis.

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