Stephen Hacker, Chair, ASQ speaks at 'Excellence: the Future of Business' - Day2 Gala dinner
Forces of Change Stephen K. Hacker Chairman ASQ Global
About the Speaker• CEO of Transformation Systems International, LLC• Formerly Executive Director of multi- university action research lab, The Performance Center• Previously senior leader with Procter & Gamble• Acclaimed author of 7 books and a host of journal articles
Two Themes•Change is Accelerating RequiringTransformational Leadership•Quality is a Force to be Harnessedin Creating Breakthrough Results
Successful Outcomes• Helps you appreciate the need for transformative leadership• Allows you to see the direction of Quality in the Future• Start thinking about implications
Exponential Rate of Change Cosmological clock of the universe Integrated circuit chips Life Development Speed of Communication Patent applications DNA sequencing Computer memory storage
AverageHumans by Era Lifespan at Birth (years)Upper Paleolithic 33Neolithic 20 LifeBronze Age and Iron Age 35+ ExpectancyClassical Greece 28Classical Rome 28Pre-Columbian NorthAmerica 25-30Medieval Islamic Caliphate 35+Medieval Britain 30Early Modern Britain 40+Early 20th Century 30-45Current world average 67.2
Average Life Expectancy World Industrialized1900 30 yrs 50 yrs2009 67 yrs 78 yrs
Accelerated Change ∆1800 1850 1900 19502000 Time
No View of the Future Will Be Accurate• Every view will be overtaken by unpredicted events• That does not mean the identified forces are not still acting on the future• Advantage still goes to those who anticipate• Agility provides a premium in rapidly changing environments
Identifying the Forces of Change• International Participation - 34 countries• Diverse Representation - Education, Government, Healthcare, Manufacturing, Not-for-Profit, and Service•Delphi Technique - All electronic, anonymous entries - Rank Order
Key Forces1. Globalization2. Social Responsibility3. New Dimensions for Quality4. Aging Population5. Healthcare6. Environmental Concern7. 21st Century Technology
#1 Globalization• Dominant force.• Only force that has been listed on each of the previous four studies.
#2 Social Responsibility (SR) First of several forces that reflect the growing concern of citizens for the fate of our planet.
#3 New Dimensions of Quality• Tradition – control & improvement.• Future Competencies (change, transformation, value, creativity, innovation, systems thinking)
#4 Aging Population• Life spans are increasing and organizations are responding to this large market need.
#5 Healthcare• Globalization is adding to the number of people expecting access to healthcare.• Quality can play an important role in removing waste from the system and improving health outcomes.
#6 Environmental Concern• Consumers expect organizations to reduce their environmental impact.• Waste intolerable.• Increased accountabilities.• Scarcity will drive cost and cost will drive consumer behavior.
#7 21st Century Technology• A challenge and an opportunity.• Driving the rate of change the world is experiencing.
Implications for Quality• Growing importance of quality.• Growing global consciousness of the quality profession and methodologies.• Expanding Quality Body of Knowledge (BoK).
Implications for Businesses• Need for transformational performance• Living systems and complex systems• Changing workplace demographics• Globalization ever increasing• Consumers push organizations toward social responsibility and better stewardship of environment
Implications for Business LeadersExpanded skill sets are required:• Control & improvement,• Transformational leadership,• Innovation,• Value creation,• Systems thinking and Organic execution,• Vision and Future casting
What’s Next to do?• Become engaged in dialogue about the future; asking questions about implications for yourself, your organization, your community• Challenge yourself to think and act beyond business climate of the past. Capture the power of the tsunamis.