King's Cross Station - A More Human Design

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Presentation from CCD on the human side of the design for King's Cross Station given to Railway Terminal Conference 2012

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King's Cross Station - A More Human Design

  1. 1. King’s Cross Station – a more human designDavid Watts, Managing Director, CCD Design
  2. 2. Introduction• History of King’s Cross Station• The redevelopment of King’s Cross• Role of human factors in the scheme• The user in the design
  3. 3. History of King’s Cross Station• Opened in 1852• Southern terminus for East Coast Main Line• Design by Lewis Cubitt• Roof modelled on riding school at Tsar’s Gardens in Moscow
  4. 4. The need to redevelop the station• Congested & overcrowded• Increasing passenger numbers• Temporary concourse not fit• Urban platforms not right• Lack of train capacity• Lack of retail - £££• Integration with revised tube station• New St Pancras next door• 2012 Olympics won
  5. 5. Redevelopment Project Timeline• 2005 - project started to redevelop the station• 2009 – restoration of eastern buildings complete• 2010 – new Platform 0 opened• 2011 – restoration of the main roof• 2012 – new concourse opened – 19 March• 2013 – new public square opens on site of old concourse
  6. 6. Station overview
  7. 7. Station Layout
  8. 8. New Concourse
  9. 9. New Concourse
  10. 10. New Concourse Upper level for retail & seating
  11. 11. Public Square
  12. 12. Project Description
  13. 13. Key Points• Redevelopment in a heritage environment• Constraints in timescales & delivery – ready for the Olympics• It’s an operational station• Iconic architecture• Improvement in the ambience – High spaces – Segregation of retail & seating – Lighter environment – Retain connection with the history of the building• Vast improvement…• …but only a step forward
  14. 14. CCD’s role• Assuring that the human user had been considered in the design• Framework for assurance in Ergonomics Integration Plan• Identified all areas affecting passengers & operations• Identified ergonomics themes for each area• Assurance method – Delivery Team Champion – Evidence provided by delivery team – Compliance Matrix – Walkarounds – Certification
  15. 15. Areas identified with human interface• Platforms • Control room• Concourses • Dockmaster office• Retail • Station CCTV• Ticket gates • Public address• Ticket vending machines • BMS• Waiting areas • Radio/phone comms systems• Information points • Staff accommodation• Ticket office • Train crew accommodation• Footbridge, lifts, escalators • Lifts• Call points• Public address• Train information displays• Train departing information
  16. 16. Ergonomics themes within each area• User management• Passenger flow• Disability Discrimination• Wayfinding• Environment – lighting, acoustics, thermal• Operational philosophy• Job design, workload, training• Health & safety• Emergency processes• Maintenance
  17. 17. Passenger Flow & Accumulation Areas
  18. 18. Wayfinding & Passenger Flow• Scenario based evaluation – Family eating in Burger King and realise they are late for their train on Platform 1 – Passenger arrives at entrance and wants to meet colleague in the 1st Class Lounge• Lessons learnt – Walkthroughs key to understanding inter-relationship between signs
  19. 19. Wayfinding & Platforms 9-11• Visual connection on concourse
  20. 20. Crowd management• Operational need vs desired behaviour• Commuter behaviour – “the race for a seat”• KX: stay on the concourse – limited info past barrier• Keeping passengers off the footbridge
  21. 21. Footbridge – Signage & Passenger Behaviour• On bridge signs• Platform signs• No large signs
  22. 22. Platform Access• Relationship with layout of East Coast Trains – 1st Class Lounge and 1st Class carriages 1st Class Carriages 1st Class Lounge
  23. 23. Concourse – separation of main retail
  24. 24. Ambiguous public seating on mezzanine
  25. 25. Ticket Gates• Important for revenue protection• Anything positive for passenger experience?• Operation key to making it work – Staffing – Training – Philosophy of operation
  26. 26. Ticket Office• Example of working with the architecture of the old building• Presents an acoustically challenging environment
  27. 27. Control Room• Heritage features• Working environment• Design of HCI
  28. 28. Summary• Significant improvement in ambiance for passengers• Improvements in operational environment• World class station now• Constrained with delivery and heritage environment• Good design plus assurance on details has delivered• Advance for passenger experience…• …but no significant step change or innovation
  29. 29. CCD Design & Ergonomics Ltd95 Southwark Street | London | SE1 0HX Tel: +44 (0) 20 7593 2900 www.ccd.org.uk

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