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Why And how the Enterprise should harness the power of Google Wave

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Google Wave is an online tool for real-time communication and collaboration.

This presentation provides my views on why and how the Enterprise can utilize the benefits of Google Wave. This is primarily done by adding business context into communication and collaboration solutions.

Published in: Technology, Business
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Why And how the Enterprise should harness the power of Google Wave

  1. 1. Why and how the Enterprise should harness the power of Google Wave? Dagfinn Parnas (@dparnas )
  2. 2. about:me <ul><li>Dagfinn Parnas ( @dparnas ) </li></ul><ul><li>Bouvet ASA </li></ul><ul><li>SAP Mentor </li></ul>Twitter tagcloud
  3. 3. 40 years ago <ul><li>BBC1 start colour television broadcasts </li></ul><ul><li>Phillips Petroleum finds oil in the North Sea </li></ul><ul><li>Woodstock </li></ul><ul><li>Apollo 11 moon landing </li></ul><ul><li>E-mail implemented at ARPANET </li></ul>Today, e-mail is still the Enterprise’s primary tool for online communication , and in many cases for collaboration ! Change is overdue
  4. 4. Problem 1: Collaborating on a piece of text Problem 2: Adding new people to the conversation Problem 3: Keeping added people added Problem 4: Attaching files Problem 5: Lost attachments Problem 6: Multiple conversation branches Problem 7: Small corrections Problem 8: Email to IM to Email Source: http://danieltenner.com/posts/0012-google-wave.html E-mail mimics snail mail More seriously, E-mail provides no business context into your communication and collaboration
  5. 5. <ul><li>By design solves most of e-mail’s problems: </li></ul><ul><li>Collaborating on a piece of text </li></ul><ul><li>Adding new people to the conversation </li></ul><ul><li>Keeping added people added </li></ul><ul><li>Attaching files </li></ul><ul><li>Lost attachments </li></ul><ul><li>Multiple conversation branches </li></ul><ul><li>Small corrections </li></ul><ul><li>Email to IM to Email </li></ul>More importantly, Wave can easily be extended to provide business context into your communication and collaboration Wave is a hosted conversation
  6. 6. Extend your existing business applicatons with Wave <ul><li>Wave is another channel to your existing business applications </li></ul><ul><li>Wave enchances them with next-generation collaborative features </li></ul><ul><li>Let us look at how to use Wave building blocks to provide business context </li></ul>Source: SAP Timeless software
  7. 7. Embedding: Tying Wave to existing Information Architecture Source: Embedding waves in SAP NetWeaver Portal
  8. 8. Gadget: Enabling collaboration in existing web-based applications <ul><li>Gadget characteristics: </li></ul><ul><ul><li>Any existing web-enabled application can be adapted at low cost </li></ul></ul><ul><ul><li>Interacts with the user </li></ul></ul><ul><ul><li>Wave maintains common state of gadget </li></ul></ul><ul><ul><li>Wave provides native collaboration features </li></ul></ul>Demo: Collaborative Business Process Modelling with SAP Gravity
  9. 9. <ul><li>Robot </li></ul><ul><ul><li>Wave participant </li></ul></ul><ul><ul><li>Receives Wave events </li></ul></ul><ul><ul><li>Enhances Wave with business context from existing solutions </li></ul></ul><ul><ul><li>Implemented on your existing architecture (in the near future) </li></ul></ul>Robot: Bridge between Wave and the Enterprise’s SOA-enabled solutions Service Oriented Architecture
  10. 10. Enterprise robot: Conversation Augmentation Source: DJ Adams SAP and Google Wave - Conversation Augmentation Demo: Conversation augmentation with SAP ERP backend
  11. 11. Wave-enabled enterprise applications need embedding, robot and gadget Demo: Salesforce.com Support (ITIL Incident)
  12. 12. Enterprise scenarios for Google Wave <ul><li>Structured processes requiring ad-hoc collaboration and communication </li></ul><ul><li>Collaboration for distributed teams </li></ul>Source: Thorsten Franz
  13. 13. Enterprise scenarios for Google Wave <ul><li>Customer Relationship Management </li></ul><ul><li>ITIL incident process (servicedesk) </li></ul><ul><li>Resource allocation </li></ul><ul><li>Staff development </li></ul><ul><li>Performance management </li></ul><ul><li>Project proposals </li></ul>Source: Mark Fiddelman
  14. 14. Does Wave replace e-mail? <ul><li>No </li></ul><ul><ul><li>but look at your inbox to identify scenarios for wave usage </li></ul></ul><ul><ul><li>and expect your inbox to shrink </li></ul></ul>
  15. 15. Wave is not just another application <ul><li>Even if Google fails to woo the enterprise with the product, other vendors will innovate using the same platform and protocol </li></ul>
  16. 16. The first steps for using Wave in the Enterprise <ul><li>Unfortunately, Wave user interface is not intuitive enough for mainstream adoption just yet </li></ul><ul><li>Start small, measure progress </li></ul><ul><ul><li>Identify processes where a small team can benefit from the features of Wave </li></ul></ul><ul><ul><li>Implement simple extentions to existing business applications for Wave </li></ul></ul><ul><ul><li>Measure the performance of processes compared to before </li></ul></ul>
  17. 17. Prerequisites for mainstream Enterprise adoption <ul><li>More intuitive user interface </li></ul><ul><li>Authentication and SSO through corporate LDAP </li></ul><ul><li>Wave federation server inside firewall or in private cloud </li></ul><ul><li>Integration with existing task lists and inboxes </li></ul><ul><li>Vendors providing off-the-shelf support for Wave </li></ul>
  18. 18. Questions? <ul><li>Hopefully, you’ve enjoyed this presentation on Google Wave and the Enterprise </li></ul><ul><li>Don’t hesitate to contact me on: </li></ul><ul><ul><li>twitter :@dparnas </li></ul></ul><ul><ul><li>wave: ameneon@googlewave.com </li></ul></ul><ul><ul><li>e- mail: [email_address] </li></ul></ul>
  19. 19. BONUS SLIDE
  20. 20. What’s in it for Google? <ul><li>Create next-gen collaboration platform </li></ul><ul><li>??? </li></ul><ul><li>Profit! </li></ul>

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