café stories…
aboutme…
david paré
31/10/2011   4
over 15 years in IT as     an EA, PM   & Agile coach
conference speaker
some credentials
professionnal sommelier
but that’s adifferent story…
enoughabout me
questions ?
ok.
i am here
to talk to you about
World Café
and how to use it
to gatherrequirements
from yourstakeholders
but first
what is theWorld Café ?
the World Café
were you ever in a meeting were…
all you want to do is sleep ?
no participation… no decisions…
real discussions anddecisions happen at the coffee break...
the World Café
brings back thediscussion into the     meeting !
how ?
from traditional
from traditional
big mouths    rule
shydon’t talk
is it because shy  people have noinsights to share ?
no !
that’s why thisapproach is based on  small discussions
Café atmosphere
to World Café                                 hosthost                   facilitator                          host       h...
World Café operating principles
now that we know  more about theWorld Café approach
how can this help megather requirements      from my   stakeholders?
here’s a real life   example
i have a client
who has an existing     product
expensive to upgrade
they don’t own the   source code
not flexible,not scalable
and they want to   replace it
with something new
best in class of thepharmacy industry
challenges.
distributedstakeholders
stakeholders availability
no shared vision
high number of stakeholders
goal.
build newsoftware and services
build an RFP to  procure the newsoftware and services
before we write an      RFP…
…it might be nice toknow what we want ?
to answer that   question
i proposed afour step process
Steering   Guiding                         step 1Committee   Principles
Steering   Guiding                                    step 2Committee   Principles             Rx Vision   Business       ...
Steering   Guiding                                           step 3Committee   Principles             Rx Vision    Busines...
Steering   Guiding                                           step 4Committee   Principles             Rx Vision    Busines...
Steering   Guiding                                      4 stepsCommittee   Principles             Rx Vision      Core     ...
coming up with a   process ?
that’s the easy part
how do we get that  vision from the  stakeholders ?
distributedstakeholders
i could use the    following   techniques
focus groups
individual interviews
e-mail survey
i tried theseapproaches beforeand wasn’t pleased with the outcome
so i tried…
World Café
how do we start ?
how do we go fromindividual ideas to a   shared vision?
and from vision to requirements ?
we have two Caféworkshop to organize
Steering   GuidingCommittee   Principles             Rx Vision      Core               Café        Services               ...
define Café goals
for exampleestablish and agree on a   minimum of threeprioritized core business         services
for example        engagestakeholders and create      momentum
define meaningful questions
for example  Why do you need a standardized national       pharmacy network platform ?Which capabilities/services does thi...
determine who you  want to invite
define how you want   to capture the     information
define a template forcapturing information
if you don’t specify a templateit can go many directions
for theRx Vision Café
information was not    captured in a   structured way
for theRx Requirements Café
information was  captured in a structured way
User Stories
story template• who    = people• what   = goal• why    = value
with this approach and a   good template forcapturing information…
you can sit back and       relax
now that requirements   are captured as    User Stories
each team does a final  review of captured      information
then it’s town hall meeting
then you stick the big  Flip Chart posters   on the wall to…
group similar Stories      together
and prioritize Stories
after each Café theinformation on the Flip   Charts need to becaptured and compiled     electronically
the last step is toestablish the roadmap
Steering   Guiding                                           step 4Committee   Principles             Rx Vision    Busines...
high level design &   architecture
agile estimating &     planning
planning poker
productroadmap
to summarize
the World Café
is perfect forrequirements gathering       sessions
it works well with   large groups
it provides a voice for   every participants
it’s an efficient way to capture User Stories
it creates buy-in andengagement among   all stakeholders
a few tips ?
plan, plan, plan
set the context for the        session
explain the process and  the role of everyone
set the ambiance
use mildinstrumental music
put flowers on the       tables
dim the lights a little
create a « real » Café  like atmosphere
make the first round30-40 minutes long
use Sticky Notes and  Sticky FlipCharts
plan rotation of  participants
have enough markers    and put them inopen glasses on tables
print a name tag for   each participants(use only first name and first letter of lastname)
setting example
questions ?
appendix…
using world café
What is the World Café ?              • As a conversational process, the World Café is                an innovative yet si...
Agile tour 2011 - Café stories...
Agile tour 2011 - Café stories...
Agile tour 2011 - Café stories...
Agile tour 2011 - Café stories...
Agile tour 2011 - Café stories...
Agile tour 2011 - Café stories...
Agile tour 2011 - Café stories...
Agile tour 2011 - Café stories...
Agile tour 2011 - Café stories...
Agile tour 2011 - Café stories...
Agile tour 2011 - Café stories...
Agile tour 2011 - Café stories...
Agile tour 2011 - Café stories...
Agile tour 2011 - Café stories...
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Agile tour 2011 - Café stories...

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Did you ever struggled to get those requirements from your stakeholders/clients ? You don't know why, but every time you start a project it is always painfull to gather the right people and get them to tell you want they want in a useful format ?

Using a recognized and very powerful technique called the "World Café" and through a real-life example, I will show you how easy it is to discover those requirements (User Stories). Step back and let the client do the work while you enjoy the ride !

Benefits
(Cette présentation peut-être livrée en français)
Learn how to capture requirements the easy and meaningful way.
Learn how to let your clients/stakeholders come up with their own useful requirements as UserStories.
Learn how to go from a blurry client request to a detailed estimated and priorited roadmap.

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Agile tour 2011 - Café stories...

  1. 1. café stories…
  2. 2. aboutme…
  3. 3. david paré
  4. 4. 31/10/2011 4
  5. 5. over 15 years in IT as an EA, PM & Agile coach
  6. 6. conference speaker
  7. 7. some credentials
  8. 8. professionnal sommelier
  9. 9. but that’s adifferent story…
  10. 10. enoughabout me
  11. 11. questions ?
  12. 12. ok.
  13. 13. i am here
  14. 14. to talk to you about
  15. 15. World Café
  16. 16. and how to use it
  17. 17. to gatherrequirements
  18. 18. from yourstakeholders
  19. 19. but first
  20. 20. what is theWorld Café ?
  21. 21. the World Café
  22. 22. were you ever in a meeting were…
  23. 23. all you want to do is sleep ?
  24. 24. no participation… no decisions…
  25. 25. real discussions anddecisions happen at the coffee break...
  26. 26. the World Café
  27. 27. brings back thediscussion into the meeting !
  28. 28. how ?
  29. 29. from traditional
  30. 30. from traditional
  31. 31. big mouths rule
  32. 32. shydon’t talk
  33. 33. is it because shy people have noinsights to share ?
  34. 34. no !
  35. 35. that’s why thisapproach is based on small discussions
  36. 36. Café atmosphere
  37. 37. to World Café hosthost facilitator host host
  38. 38. World Café operating principles
  39. 39. now that we know more about theWorld Café approach
  40. 40. how can this help megather requirements from my stakeholders?
  41. 41. here’s a real life example
  42. 42. i have a client
  43. 43. who has an existing product
  44. 44. expensive to upgrade
  45. 45. they don’t own the source code
  46. 46. not flexible,not scalable
  47. 47. and they want to replace it
  48. 48. with something new
  49. 49. best in class of thepharmacy industry
  50. 50. challenges.
  51. 51. distributedstakeholders
  52. 52. stakeholders availability
  53. 53. no shared vision
  54. 54. high number of stakeholders
  55. 55. goal.
  56. 56. build newsoftware and services
  57. 57. build an RFP to procure the newsoftware and services
  58. 58. before we write an RFP…
  59. 59. …it might be nice toknow what we want ?
  60. 60. to answer that question
  61. 61. i proposed afour step process
  62. 62. Steering Guiding step 1Committee Principles
  63. 63. Steering Guiding step 2Committee Principles Rx Vision Business Café Services
  64. 64. Steering Guiding step 3Committee Principles Rx Vision Business Café Services Rx Requirements List of Café Requirements
  65. 65. Steering Guiding step 4Committee Principles Rx Vision Business Café Services Rx Requirements List of Café Requirements Rx Priority Roadmap Café
  66. 66. Steering Guiding 4 stepsCommittee Principles Rx Vision Core Café Services Rx Requirements List of Café Requirements Rx Priority Roadmap Café
  67. 67. coming up with a process ?
  68. 68. that’s the easy part
  69. 69. how do we get that vision from the stakeholders ?
  70. 70. distributedstakeholders
  71. 71. i could use the following techniques
  72. 72. focus groups
  73. 73. individual interviews
  74. 74. e-mail survey
  75. 75. i tried theseapproaches beforeand wasn’t pleased with the outcome
  76. 76. so i tried…
  77. 77. World Café
  78. 78. how do we start ?
  79. 79. how do we go fromindividual ideas to a shared vision?
  80. 80. and from vision to requirements ?
  81. 81. we have two Caféworkshop to organize
  82. 82. Steering GuidingCommittee Principles Rx Vision Core Café Services Rx Requirements List of Café Requirements Rx Priority Roadmap Café
  83. 83. define Café goals
  84. 84. for exampleestablish and agree on a minimum of threeprioritized core business services
  85. 85. for example engagestakeholders and create momentum
  86. 86. define meaningful questions
  87. 87. for example Why do you need a standardized national pharmacy network platform ?Which capabilities/services does this platform require and why ? How can this platform drive operational efficiencies ?
  88. 88. determine who you want to invite
  89. 89. define how you want to capture the information
  90. 90. define a template forcapturing information
  91. 91. if you don’t specify a templateit can go many directions
  92. 92. for theRx Vision Café
  93. 93. information was not captured in a structured way
  94. 94. for theRx Requirements Café
  95. 95. information was captured in a structured way
  96. 96. User Stories
  97. 97. story template• who = people• what = goal• why = value
  98. 98. with this approach and a good template forcapturing information…
  99. 99. you can sit back and relax
  100. 100. now that requirements are captured as User Stories
  101. 101. each team does a final review of captured information
  102. 102. then it’s town hall meeting
  103. 103. then you stick the big Flip Chart posters on the wall to…
  104. 104. group similar Stories together
  105. 105. and prioritize Stories
  106. 106. after each Café theinformation on the Flip Charts need to becaptured and compiled electronically
  107. 107. the last step is toestablish the roadmap
  108. 108. Steering Guiding step 4Committee Principles Rx Vision Business Café Services Rx Requirements List of Café Requirements Rx Priority Roadmap Café
  109. 109. high level design & architecture
  110. 110. agile estimating & planning
  111. 111. planning poker
  112. 112. productroadmap
  113. 113. to summarize
  114. 114. the World Café
  115. 115. is perfect forrequirements gathering sessions
  116. 116. it works well with large groups
  117. 117. it provides a voice for every participants
  118. 118. it’s an efficient way to capture User Stories
  119. 119. it creates buy-in andengagement among all stakeholders
  120. 120. a few tips ?
  121. 121. plan, plan, plan
  122. 122. set the context for the session
  123. 123. explain the process and the role of everyone
  124. 124. set the ambiance
  125. 125. use mildinstrumental music
  126. 126. put flowers on the tables
  127. 127. dim the lights a little
  128. 128. create a « real » Café like atmosphere
  129. 129. make the first round30-40 minutes long
  130. 130. use Sticky Notes and Sticky FlipCharts
  131. 131. plan rotation of participants
  132. 132. have enough markers and put them inopen glasses on tables
  133. 133. print a name tag for each participants(use only first name and first letter of lastname)
  134. 134. setting example
  135. 135. questions ?
  136. 136. appendix…
  137. 137. using world café
  138. 138. What is the World Café ? • As a conversational process, the World Café is an innovative yet simple methodology for hosting conversations about questions that matter. • The integrated design principles have been distilled over the years as a guide to intentionally harnessing the power of conversation for business and social value. • As a living network pattern, the World Café refers to a living network of conversations that is continually co-evolving as we explore questions that matter with our family, friends, colleagues, and community.

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