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Km intro1


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Main concepts covered in the course

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Km intro1

  1. 1. Knowledge Management & Organizational learningOctober 7-8<br />Introduction (1)<br />Professor DovTe’eni<br />
  2. 2. The course, today<br />Why - Knowledge, why manage K<br />What is – K, KM, KMS<br />NOT a technology course<br />
  3. 3. KM – getting the right K to the right people, at the right time .. sharing for effective action<br />On a more serious note …<br />
  4. 4. Motivation<br />“Knowledge has become the key resource for military and economic strength… is fundamentally different from the traditional key resources of the<br />economist – land, labor, and capital…<br />we need systematic work on the quality of<br />knowledge and the productivity of knowledge…<br />the performance capacity, if not the survival, of<br />any organization in the knowledge society will<br />Increasingly depend on those two factors” [Drucker,1994]<br />
  5. 5. Business Motivation<br />Benefits of effective KM:<br /><ul><li> Leveraging core business competencies
  6. 6. Accelerating innovation and time to market
  7. 7. Improving cycle times and decision making
  8. 8. Strengthening organizational commitment
  9. 9. Building sustainable competitive advantage</li></ul>[Davenport & Prusak 1998]<br />
  10. 10. Why now KM?<br />Increasing Domain Complexity<br />Accelerating Market Volatility<br />Intensified Speed of Responsiveness<br />Diminishing Individual Experience<br />
  11. 11. & Organization<br />
  12. 12. KM technologies<br />Create<br />Knowledge<br />Sharing<br />Knowledge<br />KWS: Knowledge<br />Work Stations<br />GCS: Group<br />Collaboration Systems<br />CAD<br />Virtual reality<br />Workstations<br />Groupware<br />Intranets<br />OAS: Office <br />Automation Systems<br />AIS: Artificial <br />Intelligence Systems<br />Expert systems<br />Intelligent Agents <br />Neural nets<br />Fuzzy logic<br />WP<br />DTP<br />Web publishing<br />Capture &<br />Codify<br />Knowledge<br />Distributing<br />Knowledge<br />& Organization<br />
  13. 13. KMS for spreading the word<br />
  14. 14. Tools for creating and organizing information<br />
  15. 15. Technologies in plain English<br />
  16. 16.
  17. 17. Break?<br />
  18. 18. Features:<br /><ul><li> Context-dependent
  19. 19. Intersubjective meaning
  20. 20. Dynamic and tentative meaning
  21. 21. Dependent on power/politics
  22. 22. Multiple realities/truths</li></ul>Objectivism versus subjectivism<br />Objectivism<br />Subjectivism<br />Information<br />Knowledge<br />Features:<br /><ul><li> Thing = object = product
  23. 23. Universal meaning
  24. 24. Fixed, objective meaning
  25. 25. One reality, one truth</li></li></ul><li>What is Objectivism?<br />The philosophical tradition that for knowledge development, <br />we should view the world as consisting of distinct, disembodied objects<br />Objectification<br />1 Turning rich lives into manageable objects <br /><ul><li> Spread of abstract systems to everyday life
  26. 26. Increasing mediation of human relationships by objects
  27. 27. Increasing mediation by ICT (connecting/disconnecting)
  28. 28. Stimulated by globalization, marketization, digitization</li></ul>2 Pursuing objective truths<br /><ul><li> Focus on external aspects of understanding
  29. 29. Focus on objects’ inherent properties
  30. 30. True, objective, universal knowledge to master environment
  31. 31. Scientific method</li></ul>Potential advantages<br />Rationality, (scientific) truth, precision, fairness, impartiality<br />Potential disadvantages<br />Dangerous, inhuman, unfair<br />
  32. 32. Information (Knowledge) management: <br />Objectivist by default<br />Information (knowledge) management<br />The gathering, refining, storing, preserving, and disseminating of information (knowledge)<br />Domain<br />The information (knowledge) supply side<br />Rationale<br />Promoting unfettered information (knowledge) exchange<br />Goal<br />Getting the right information (knowledge) in the right form to the right person at the right time<br />Mainstream information management: information use is not our business!<br />Core concepts<br /><ul><li> Information/knowledge: representations of objective realities
  33. 33. Learning: the passive absorption of objective representations
  34. 34. Communication: the transfer of representations from senders to receivers</li></li></ul><li>What is Subjectivism?<br />The philosophical tradition that for knowledge development, we should focus on how people experientially understand their worlds <br />Understanding how people intersubjectively construct their relationships with each other and with objects <br /><ul><li> Focus on internal aspects of understanding
  35. 35. Focus on objects’ interactional properties
  36. 36. Practice-based methods</li></ul>The real value of a rose is in people’s interaction (its symbolic value), <br />neither in the rose itself (the object) nor in its price (its economic value)<br />Potential advantages<br />Imaginative rationality, (intersubjective) truth, context, over-timeness<br />Potential disadvantages<br />Difficult to turn into actionable knowledge and to sell <br />
  37. 37. Learning as<br />belonging<br />Community<br />Learning<br />Learning as<br />doing<br />Identity<br />Practice<br />Learning as<br />becoming<br />Meaning<br />Learning as<br />experience<br />Wenger, 1998<br />Social learning in communities<br />
  38. 38. Learning Cycle<br />Do<br />Concrete<br />experience<br />Reflective observation<br />Active experimentation<br />Abstract<br />conceptualization<br />Bron: Kolb 1960<br />Think<br />Learning and Knowledge<br /><ul><li> Learning is constructing new meaning that guides daily activities
  39. 39. Knowledge is the ability to distinguish
  40. 40. Knowledge = set of distinctive evaluations = set of prejudices</li></li></ul><li>Designing for learning<br />Learning can’t be designed – it can only be frustrated or facilitated<br />Imagination<br />Alignment<br />Convergence<br />Coordination<br />Jurisdiction<br />‘Modes of Belonging’<br />Orientation<br />Reflection<br />Exploration<br />Design<br />Engagement<br />Mutuality<br />Competence<br />Continuity<br />Wenger, 1998<br />
  41. 41. Designing ICT for KM<br />MIS<br />OA<br />TPS<br />TPS<br />DSS<br />ES<br />BI<br />
  42. 42. A data-information-knowledge pyramid<br />?<br />Knowledge<br />Information<br />Data<br />
  43. 43. A data-information-knowledge - sequence<br /><ul><li> Data are symbols inscribed by human hands or by instruments
  44. 44. Information is a judgment, by an individual or groups, that given data resolve questions, disclose or reveal distinctions, or enable new action
  45. 45. Knowledge is the capacity for effective action in a domain of human actions</li></li></ul><li>agent<br />Expectations<br />Agent knowledge<br />Stimuli<br />Data<br />Information<br />Perceptual<br />filters<br />Conceptual<br />filters<br />world<br />Actions<br />Boisot, 2004<br />Mental models<br />Values<br />Common definitions<br />In Summary:Information = Data + Meaning<br />
  46. 46. Organizational use of information<br />We are drowning in information, but starving for knowledge.<br /> --John Naisbitt<br />
  47. 47. Implementation <br />We will NOT cover technical<br />
  48. 48. Rising above the divide between objectivism and subjectivism<br />What do you see (first)?<br />Vase/2face<br />
  49. 49. Rising above the divide between objectivism and subjectivism<br />
  50. 50. Related terms<br />A learning organization is an organization skilled in creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights – Garvin, 1983<br />Knowledge is power – Bacon, 1597. Organizational politics.<br />
  51. 51. Voices from practice<br />If HP knew what HP knows, we would be three times as profitable.<br />Lewis E Platt, former CEO of HP<br />E-mail is where knowledge goes to die.<br />Bill French, Consultant<br />