Brave New World: Developing Staff Competencies Around Mobile+<br />Douglas J. Joubert, MS, MLIS; Alicia Livinski, MPH, MA;...
Disclaimer<br />Although the project I am describing is based on a project at the NIH Library, the views expressed in this...
Outline<br />Strategy<br />Team Process<br />Planning<br />Training<br />Staff Performance<br />Development<br />How we di...
Planning<br />
The seed was planted…planning<br />Digital Libraries Conference at Tilburg University.<br />Idea<br />More staff using per...
The seed was planted…but<br />In the Federal space BlackBerry is King. <br />Devices<br />3 surveys revealed little use of...
Planning…strategy<br />
Planning…mobile objective from 2011 NIHL Strategic Plan<br />Included building a competency among staff around mobile devi...
Planning…the team and our mission<br />The Emerging Technologies Team helps plan and assess the effective use of technolog...
Planning…targets<br />Compile a list of available devices and their platform: Apple, Blackberry, Android.<br />Identify an...
Planning…training<br />Supporting staff development across platforms.<br />What should be our training priorities.<br />Wh...
Planning…mobile<br />Deciding who gets what.<br />Device negotiation with vendors.<br />Contract negotiation with vendors....
Planning…timeline<br />Fall 2010 - 3 person COP became a team.<br />Jan. 2011 – First meeting of ETT.<br />Feb. 2011 – Fir...
Development<br />
Development…mobile<br />IAB Branch Chief met with ETT to discuss device deployment.<br />ETT met with all library staff ou...
Development…training<br />Developed curriculum that included a variety of methods for educatingstaff, developed a staff te...
Developing…staff performance<br />Supervisors reached out to ETT to assist in developing objectives for performance plans ...
Implementation<br />
How we did it<br />Brown-bags for staff education.<br />Meet and Greet sessions with the ETT.<br />Mobile “show and tell.”...
Factors that influenced training<br />Make it relevant to me!<br />Proliferation of Mobile Use<br />Ease and availability ...
Staff brown bags<br />
Mobile<br />Examples<br />    RATECH<br />
Mobile device deployment<br />18 BlackBerry Devices<br />44<br />14 Android Devices<br />12 iPads<br />14 staff never had ...
Our focus on mobile<br />Pre-survey<br />Distributed to all staff.<br />Desire: gauge interest and experience.<br />Two se...
Mobile 101 brown-bag<br />Overview of mobile computing, devices, apps<br />Focus: Android, Apple, and BlackBerry.<br />Bri...
Mobile “show & tell”<br />Device-specific sessions.<br />Formed user groups based on devices (iPads, Androids, BlackBerry)...
RATECH challenge<br />Developed a four month training program for the paraprofessional staff.<br />Blogs & Wikis.<br />Onl...
RATECH learning dimensions<br />Adapted from Smith, M. K. (2002,) "Malcolm Knowles, informal adult education,…<br />
P1 – First meeting and started developing PMAPs<br />Feb 2011<br />P2 – Literature review and planning <br />Mar – Apr 201...
RATECH format<br />
Assessment<br />
Evaluation<br />Surveys (used Google Forms & Survey Monkey).<br />App evaluation form.<br />Device evaluation form.<br />S...
Evaluation ?<br /><ul><li>Was harder than it should have been.
Reluctance of staff to complete evaluation forms & provide feedback (except when something didn’t work).
Difficult to come up with outcome measures – esp. those relevant to our type of library.
Was not able to work on evaluation plan before distributing devices.</li></li></ul><li>Lessons Learned<br />
What did not work (or work as expected): [1]<br />More guidance from senior library administration on why staff was being ...
What did not work (or work as expected): [2]<br />Deciding who got the iPads…since they were coveted devices.<br />Not eno...
Lessons learned: [1]<br />You need a dedicated team of “do-ers” who will take initiative and stay on timeline.<br />Distri...
Lessons learned: [2]<br />Squeezing in time here and there to focus on this entire initiative does not work very well.<br ...
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Brave New World: Developing Staff Competencies Around Mobile

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Brave New World: Developing Staff Competencies Around Mobile

  1. 1. Brave New World: Developing Staff Competencies Around Mobile+<br />Douglas J. Joubert, MS, MLIS; Alicia Livinski, MPH, MA; MaShana Davis, MSIS<br />DIVISION OF LIBRARY SERVICESOFFICE OF RESEARCH SERVICESNATIONAL INSTITUTES OF HEALTHU.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES<br />
  2. 2. Disclaimer<br />Although the project I am describing is based on a project at the NIH Library, the views expressed in this paper are those of the authors and do not reflect the official policy or position of the NIH Library, the National Institutes of Health, or the Department of Health and Human Services. <br />
  3. 3. Outline<br />Strategy<br />Team Process<br />Planning<br />Training<br />Staff Performance<br />Development<br />How we did it<br />Examples<br />Assessment<br />Lessons Learned<br />Implementation<br />
  4. 4. Planning<br />
  5. 5. The seed was planted…planning<br />Digital Libraries Conference at Tilburg University.<br />Idea<br />More staff using personal devices at the NIH.<br />Environment<br />“Establishing the library as the place to go for technology.”<br />NIHL LT<br />
  6. 6. The seed was planted…but<br />In the Federal space BlackBerry is King. <br />Devices<br />3 surveys revealed little use of mobile and Web 2.0 for “work.”<br />Environment<br />Our demographics.<br />Staff<br />
  7. 7. Planning…strategy<br />
  8. 8. Planning…mobile objective from 2011 NIHL Strategic Plan<br />Included building a competency among staff around mobile devices and applications and other emerging technologies.<br />
  9. 9. Planning…the team and our mission<br />The Emerging Technologies Team helps plan and assess the effective use of technology to support research at the NIH. Additionally, the group will identify, implement, and assess technologies for the library, including those that supportmobile computing, social media, andother technologies critical to science and medicine.<br />7 core members<br />13 adjunct members<br />
  10. 10. Planning…targets<br />Compile a list of available devices and their platform: Apple, Blackberry, Android.<br />Identify and document issues related to authentication on mobile devices (iOS and Android).<br />Planning for and supporting multiple devices.<br />Sustaining the program.<br />Partner with other techie folks on campus.<br />
  11. 11. Planning…training<br />Supporting staff development across platforms.<br />What should be our training priorities.<br />What training models have been successful and will they work at the NIHL?<br />23 Things.<br />Brown-bags versus hands-on.<br />Accommodating adult learners.<br />Librarians, Informationist, support staff, and the business office.<br />
  12. 12. Planning…mobile<br />Deciding who gets what.<br />Device negotiation with vendors.<br />Contract negotiation with vendors.<br />Figuring out what is allowed by HHS & NIH CIOs.<br />Deciding how to train staff on using their mobile devices.<br />
  13. 13. Planning…timeline<br />Fall 2010 - 3 person COP became a team.<br />Jan. 2011 – First meeting of ETT.<br />Feb. 2011 – First brown-bag.<br />
  14. 14. Development<br />
  15. 15. Development…mobile<br />IAB Branch Chief met with ETT to discuss device deployment.<br />ETT met with all library staff outlining team objectives, mobile deployment, and staff training.<br />IAB Branch Chief sent out survey asking staff about preferences for a mobile device.<br />
  16. 16. Development…training<br />Developed curriculum that included a variety of methods for educatingstaff, developed a staff technology challenge, and leading by example.<br />Developed methods to evaluate staff competencies with their devices.<br />We really wanted to build a community of learners that was focused on mobile, social media, and emerging technologies.<br />
  17. 17. Developing…staff performance<br />Supervisors reached out to ETT to assist in developing objectives for performance plans (PMAP’s).<br />PMAPs needed to include activities focused on mobile and Web 2.0.<br />PMAP Revisions<br />
  18. 18. Implementation<br />
  19. 19. How we did it<br />Brown-bags for staff education.<br />Meet and Greet sessions with the ETT.<br />Mobile “show and tell.”<br />Reference Assistant (RA) Tech Challenge.<br />Informal Communities of Practice.<br />ETT served as “ambassadors” for the technology.<br />
  20. 20. Factors that influenced training<br />Make it relevant to me!<br />Proliferation of Mobile Use<br />Ease and availability of cloud services<br />Social Media and Mobile Use<br />Focus on two factors: (1) the Level of learning, and (2) the resources required to implement<br />
  21. 21. Staff brown bags<br />
  22. 22. Mobile<br />Examples<br /> RATECH<br />
  23. 23. Mobile device deployment<br />18 BlackBerry Devices<br />44<br />14 Android Devices<br />12 iPads<br />14 staff never had a mobile device at work<br />3 did not have a personal cell phone<br />
  24. 24. Our focus on mobile<br />Pre-survey<br />Distributed to all staff.<br />Desire: gauge interest and experience.<br />Two sessions:<br />Orientation to mobile devices and applications.<br />Mobile “Show & Tell.”<br />One-hour sessions.<br />
  25. 25. Mobile 101 brown-bag<br />Overview of mobile computing, devices, apps<br />Focus: Android, Apple, and BlackBerry.<br />Briefly mentioned other devices (Windows, e-readers, tablets).<br />Comparison of devices (OS, features/capabilities).<br />Defined mobile application, compared to mobile-compliant Web site.<br />App markets for Android, Apple, and BlackBerry.<br />
  26. 26. Mobile “show & tell”<br />Device-specific sessions.<br />Formed user groups based on devices (iPads, Androids, BlackBerry).<br />“Lunch & learn” sessions or monthly meetings<br />Basics/setting up the device<br />New applications.<br />ETT responsible for providing training and support.<br />
  27. 27. RATECH challenge<br />Developed a four month training program for the paraprofessional staff.<br />Blogs & Wikis.<br />Online Mapping and Spatial Literacy.<br />Photos and Images.<br />Social Media and Networking.<br />The program was designed to foster the development of technology skills, encourage collaboration, and promote lifelong learning habits.<br />The program was also designed to map to the PMAPs of the 7 participants.<br />
  28. 28. RATECH learning dimensions<br />Adapted from Smith, M. K. (2002,) "Malcolm Knowles, informal adult education,…<br />
  29. 29. P1 – First meeting and started developing PMAPs<br />Feb 2011<br />P2 – Literature review and planning <br />Mar – Apr 2011<br />P1 – Brainstorming and finalizing PMAPs<br />May 2011<br />June 2011<br />RATECH timeline<br />P2 – Developing content and networking<br />P3 – Developing module goals, objectives, and milestones<br />July 2011<br />M1 – Module Introduction and Getting to Know Google <br />Aug 09, 2011<br />Aug 16, 2011<br />Aug 23, 2011<br />M2 – Introducing Blogs and Wiki’s<br />Aug 16, 2011<br />M3 – Creating a Blog, Adding Images and Videos…<br />M4 – Debriefing with RA’s, Journal Club, and Assessment<br />Aug 29, 2011<br />
  30. 30. RATECH format<br />
  31. 31. Assessment<br />
  32. 32. Evaluation<br />Surveys (used Google Forms & Survey Monkey).<br />App evaluation form.<br />Device evaluation form.<br />Survey on mobile device (perceptions about getting the device).<br />Narrative summary if devices were returned.<br />Narrative Reports (iPads only).<br />Assessment built into the RATECH Challenge.<br />
  33. 33. Evaluation ?<br /><ul><li>Was harder than it should have been.
  34. 34. Reluctance of staff to complete evaluation forms & provide feedback (except when something didn’t work).
  35. 35. Difficult to come up with outcome measures – esp. those relevant to our type of library.
  36. 36. Was not able to work on evaluation plan before distributing devices.</li></li></ul><li>Lessons Learned<br />
  37. 37. What did not work (or work as expected): [1]<br />More guidance from senior library administration on why staff was being “pushed” into mobile.<br />Long time to get the devices.<br />How do we encourage the discovery of new services and applications.<br />Just because you buy someone a device, you cannot expect them to be an engaged user.<br />Evaluating staff competencies with their devices.<br />
  38. 38. What did not work (or work as expected): [2]<br />Deciding who got the iPads…since they were coveted devices.<br />Not enough “worker bees.”<br />Time to develop & conduct the trainings.<br />Determine how to evaluate? What to evaluate?<br />Staff attitude.<br />
  39. 39. Lessons learned: [1]<br />You need a dedicated team of “do-ers” who will take initiative and stay on timeline.<br />Distribution of work: be prepared for a lot of hand-holding to get people up to speed.<br />Ensuring that the entire team is aware of the plan and overarching goal(s), as well as their role.<br />Jumping through government-specific TOS jargon/policies (iTunes, 3G, repurposing the BlackBerry devices).<br />
  40. 40. Lessons learned: [2]<br />Squeezing in time here and there to focus on this entire initiative does not work very well.<br />Make what you are doing relevant. You cannot make people excited about something.<br />Innovation is hard. Even if you have the support of leadership, implementing something new is not easy.<br />
  41. 41. Lessons learned: [3]<br />Just because you are invested in learning new and innovative things you cannot expect everyone to be super engaged.<br />Planning and establishing goals at the outset are essential - it was difficult to evaluate if we had succeeded at what we were attempting to accomplish and to keep staff engaged.<br />We had to become innovative in figuring out ways to encourage staff without explicitly providing instructions. <br />
  42. 42. Contact information<br />MaShana Davis = mashana.davis@gmail.com<br />Alicia Livinski = alivinski76@gmail.com<br />Doug Joubert = doujou.dc@gmail.com, @doujouDC, <br />http://www.slideshare.net/doujou.DC<br />

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