Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Douglas Jackson case study Customer Experience Director EMEA german speaking recruitment

26 views

Published on

Customer Experience Director EMEA Case Study Douglas Jackson Limited
Hannah was given an extremely tight brief for this role, and the one stipulation that she knew was going to be a challenge, was the German language requirement, which was non-negotiable.
She went to market for a German speaking Customer Services Director, with the search strategy to filter against all of the other stipulations once these basic criteria had been achieved.
Hannah already knew a German speaking Customer Services Director, who had operated across EMEA, from her existing network, and so this individual was the benchmark for the campaign.
Hannah researched the largest contact centre brands in Germany and ran searches to find Customer Services Director’s from here.
She also ran basic searches for customer services/ customer experience, across Europe/ internationally, and gathered names and started to network here too.

Published in: Business
  • DOWNLOAD THE BOOK INTO AVAILABLE FORMAT (New Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THE can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THE is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBOOK .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookBOOK, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, EBOOK, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THE Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THE the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THE Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THE BOOK INTO AVAILABLE FORMAT (New Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download Full doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download PDF EBOOK here { https://urlzs.com/UABbn } ......................................................................................................................... Download EPUB Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... Download doc Ebook here { https://urlzs.com/UABbn } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book THE can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THE is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBOOK .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, CookBOOK, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, EBOOK, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story THE Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money THE the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths THE Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Be the first to like this

Douglas Jackson case study Customer Experience Director EMEA german speaking recruitment

  1. 1. CASE STUDY CUSTOMER EXPERIENCE DIRECTOR EMEA Foreword by
  2. 2. CUSTOMER EXPERIENCE DIRECTOR EMEA Search Details: Hannah was given an extremely tight brief for this role, and the one stipulation that she knew was going to be a challenge, was the German language requirement, which was non- negotiable. She went to market for a German speaking Customer Services Director, with the search strategy to filter against all of the other stipulations once these basic criteria had been achieved. Hannah already knew a German speaking Customer Services Director, who had operated across EMEA, from her existing network, and so this individual was the benchmark for the campaign. Hannah researched the largest contact centre brands in Germany and ran searches to find Customer Services Director’s from here. She also ran basic searches for customer services/ customer experience, across Europe/ internationally, and gathered names and started to network here too. Cont'd... Multi-site operational experience over EMEA (100FTE+) German language requirement In depth understanding of customer metrics and be able to demonstrate improvements made to the customer journey from using customer data- Large scale transformation and operating model reshaping Experience in consumer goods with a luxury brand Additional revenue creation from sales through service/ additional sales channels Client: Global Luxury Consumer Brand Role: Customer Experience Director – EMEA Salary: £140k basic + 40% bonus + car + corporate benefits Requirements Douglas Jackson Case Study. CXD EMEA Page 2
  3. 3. CUSTOMER EXPERIENCE DIRECTOR EMEA Search Details continued... Using her network, Hannah also called upon various industry figureheads who were in the customer services/ customer experience space, with international experience, who did not have the German language, in order to gain some recommendations and further ideas. Hannah pulled together a list of over 70 names and began to screen their ‘paper credentials’ against the brief. She also spoke to as many of these individuals as possible in order to collate very basic details and get a ‘feel’ of the individuals’ interpersonal traits. 8 candidates were chosen to take forward to full face to face interview, and 4 candidate CV’s were submitted to the client to form a final shortlist. We embarked upon the client interview process from here, and a successful candidate was chosen and secured. Douglas Jackson Case Study. CXD EMEA Page 3 Result: The Hiring Manager ‘praised the day he hired’ the candidate. “I" am very impressed with Hannah at Douglas Jackson. She is probably the most professional and competent head-hunter I have worked with. She consistently demonstrated dedication and professionalism in her support and advice. Hannah had a perfect understanding of the role, and was able to translate it into effective interview preparation. She is serious about her work and an extremely good communicator who works to support both the client and the candidate. Highly recommended !” Ralf Weber, Director of Customer Experience, Europe, Bose

×