EnergyPoint Research Company Overview (Apr 2010)


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Overview of EnergyPoint Research, Inc. (April 2010)

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EnergyPoint Research Company Overview (Apr 2010)

  1. 1. Market Intelligence for Today’s Global Oilfield EnergyPoint Research Company Overview
  2. 2. EnergyPoint Research Measuring and monitoring the oil and gas industry’s satisfaction with product and service suppliers Market-based research, not consulting 2
  3. 3. Oilfield Products & Services The industry’s reliance upon suppliers is at an all-time high Dependence growing in multiple areas Hundreds of billions spent annually on products and services 3
  4. 4. MarketPartners® Program Offers purchasers of oilfield products and services opportunities to provide regular evaluations of suppliers Persons who manage or influence product and service purchases Survey results in the form of reports, datasets and Online Portal access 4
  5. 5. Survey Funding Surveys are independently-funded by EnergyPoint EnergyPoint is not hired by any provider or purchaser of products or services to conduct surveys 5
  6. 6. Survey Design Focus on the products, services, regions, and applications purchasers say are most important Emphasize driving attributes of customer satisfaction Test surveys to confirm relevancy of questions 6
  7. 7. Confidentiality Care taken to maintain confidentiality and anonymity related to data collected EnergyPoint does not divulge names of respondents or their employers 7
  8. 8. EnergyPoint’s Bi-Annual Survey Process 2004 through 2007 # of Evaluations Per Year Bi-annual Bi-annual Bi-annual Bi-annual Bi-annual Bi-annual Report Report Report Report Report Report 8
  9. 9. EnergyPoint’s Quarterly Survey Process 2008 to Present # of Evaluations Per Quarter Products Survey Services Survey Quarterly Reporting Via the EPR Online Portal Continual Info 9
  10. 10. Customer Satisfaction Leads to customer loyalty, positive-word- of-mouth, stronger brand, etc. Provides a roadmap for instituting organizational improvements Provides a means of identifying opportunities Ratings correlate nicely with shareholder returns 10
  11. 11. Compelling Results Since 2004, Investor Returns of Oilfield Suppliers Have Favored Customer Satisfaction Leaders Rated in Top Quartile Rated in Bottom Quartile 20% 18.0% Stock Price Performance Relative to Peers 15% 10.7% 10% 5% 0% -5% -10% -7.6% -15% -15.4% -20% 12-Month Relative Returns 24-Month Relative Returns April 2010 11
  12. 12. Why EnergyPoint? The industry standard for measuring customer satisfaction Ratings can be compared across products, services, regions, periods, etc. Remember: “If you don’t measure it, you can’t manage it.” 12
  13. 13. EnergyPoint Research EnergyPoint Research, Inc. P.O. Box 132049 Houston, Texas 77219 Phone: +1.713.529.9450 Email: Website: April 2010 13