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Companies often have a problem in capturing the experience of their technical or field personnel if the that person falls back to using email or a favorite word processor on a whim to record their knowledge.
Particularly in the support arena, special tools have been devised to try to capture and correlate the knowledge that is often created in the course of handling support calls. Lately, and across wider domains of knowledge or disciplines, wikis have been used with varying success for capturing at least some of that otherwise misplaced knowledge. But even on a centralized resource like a wiki, there is still the problem of how to retrieve and reuse that content as a more strategically-tagged corporate asset.
The DITA Content Collaboration project seeks to make DITA authoring commonplace for scenarios in which content creators can benefit from the structuring disciplines of this tool.
This presentation demonstrates a structured approach to collaborative writing that benefits the preservation and curation of valued, yet too-often marginalized content of knowledge workers in an organization or company.