DON M. STURM8408 Gallery Way • McKinney, Texas 75070214.592.2773 • firstname.lastname@example.orgConscientious professional with experience in management, interviewing, personnel development, customerservice, training program development and instruction, and directing high-performing cross-functional teams.Results driven professional with a recruiting, coaching and organizational development background; withexpertise identifying opportunities and achieving forecasted goals. I’m confident you will find I’m well qualified tojoin your organization.Over the course of my career, I have: Conducted group and individual training to improve efficiency and effectiveness. Developed training materials for products and administrative training. Analyzed data from various service and production reports to analyze key business metrics were being achieved. Analyzed data from monthly and quarterly reports to assist Managers in identifying weaknesses and shortfalls. Developed, managed, reported and resolved issues regarding department’s budget. Collaborated with other department managers to maintain a team atmosphere. Developed sales promotions and incentives. Developed a 5-year marketing plan to prepare for business growth and staffing needs. Provided oversight and consultation to staff, agents and district managers to maximize productivity.I am confident your company would benefit from my broad range of experiences, abilities and dedication. I wouldappreciate the opportunity for a personal conversation. You may contact me as indicated above, and I lookforward to your response. Thank you for your time.Sincerely,Don M. Sturm
DON M. STURM CELL • 214-592-2773 8408 Gallery Way • McKinney, Texas 75070 email@example.com PERFORMANCE HIGHLIGHTS In 2001 developed and implemented a department service schedule to provide superior customer service. After implementation, department staff was completing all work within a 3 week period. Prior to implementing this process, there was no system in place to manage workflow within the department. 2002 developed excel database to electronically track all agents, producers and Customer Service Reps. license renewals. In 2002 developed and implemented a paperless process to improve efficiency and cost savings. Utilized email to send contracts to field managers. First year savings $7,000 in postage and $23,000 in paper. 2002 & 2003 developed the 5-year operations plan to prepare for future business growth and staffing needs. 2004 and 2005 exceeded 100% of net gain goal of full-time agents. 2007 achieved 104% of Life Volume goal and 107% of policies in force goal. 2008 achieved 110% of Life Volume goal and 103% of policies issued goal. Mentored 11 individuals for “next level” functionality. Graduate of the Home Office 2005 Executive Training Program. PROFESSIONAL EXPERIENCEEcon Concrete Construction Construction Superintendent – McKinney, Texas 2009 – Present Developed and managed work schedule to assist in managing the project’s progress towards successful completion. Accountable for the overall project expenditures and completion timeline. Daily collaboration with on-site project manager to discuss daily priorities and overall progress of the project. Reviewed daily priorities and tasks with team members to keep project on schedule. Estimated material quantities for project and coordinated timely deliveries of materials. Coordinated and scheduled all necessary inspections.
Farmers Insurance Group Director of Life Sales - Dallas, Texas 2007 – 2009 2007 achieved 104% of Life Volume goal and 107% of policies in force goal. 2008 achieved 110% of Life Volume goal and 103% of policies issued goal. Developed yearly business plans by identifying and analyzing data from various business reports to achieve growth and income goals. Developed, managed, reported and resolved issues regarding department’s budget. Developed best practices training manual utilizing materials gathered from producers and Field Managers. Analyzed data from various service and production reports to determine if key business metrics were being achieved. Worked with producers in developing creative and effective sales strategies to improve results. Development and implemented innovative marketing campaigns to expand market share and increase revenue. Conducted classroom and individual training on products, system navigation and sales presentations. Organized, planned and conducted territory sales meetings. Developed, tracked and reported on promotions. Trained field producers on sales techniques and strategies. State Marketing Manager – Little Rock, Arkansas 2004 – 2006 Managed Field Managers in the attainment of territory growth goals, revenue, profitability and recruiting goals. Introduced, created and promoted new sales incentives and promotions. Developed, implemented and executed Annual Business Plans. Mentored staff to prepare them for future leadership roles. Worked injunction with the State Executive Director on the development of a 5-year business plan. Investigated contract violations. If necessary determined disciplinary action. Interviewed, hired and trained new Field Managers, Dept. Head Managers and staff. Conducted and monitored training. Planned and conducted Agent and Field Manager meetings. Managed department’s annual budget, monitored expenditures and developed quarterly reporting. Conducted quarterly and annual performance reviews with employees.
State Marketing Operations Manager - Austin, Texas 1999 – 2003 Coached and developed a team of 11 individuals for “next level” responsibility. 2001, implemented a 7 day service schedule for contracts and licensing. Worked closely with the State Executive Director on producer contract violations, 5-year business plan, meeting planning and appointment of new producers and Field Managers. 2002 developed excel database to electronically track all agents, producers and Customer Service Reps. license renewals. In 2002 developed and implemented a paperless process to improve efficiency and cost savings. Utilized email to send contracts to field managers. First year savings $7,000 in postage and $23,000 in paper. Developed, managed and reported on annual budget. 2002 & 2003 developed the 5-year operations plan to prepare for future business growth and staffing needs. Conducted quarterly and annual performance reviews with employees. Monitored and participated in weekly and monthly staff meetings. Managed, researched and explained Dept. of Insurance and customer complaints. Managed 8 clerical and 10 professional personnel. Hired and trained new employees on duties and responsibilities. Collaborated with other department’s team members to resolve customer complaints. Collaborated with other department managers to maintain team atmosphere. Conducted quarterly and annual performance reviews for all staff members. Personal Lines Agency Consultant - San Antonio, Texas Marketing Administration Manager - Pocatello, Idaho Marketing Education Manager - Pocatello, Idaho Division Agency Manager - Dallas, Texas Marketing Trainee - Austin, Texas Auto Underwriter - Austin, Texas EDUCATIONBachelor of Arts in Business Management - Concordia University, Austin, TXLicensure - Property & Casualty PERSONAL EXPERIENCECollege Basketball at Concordia University – 2 years