#dd12 IBM Lotus Notes Traveler and Lotus Mobile Connect


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#dd12 IBM Lotus Notes Traveler and Lotus Mobile Connect

  1. 1. IBM Lotus Notes Traveler and Lotus Mobile Connect Mobilize your organization today!! Jan KenneyIBM Product Manager for Traveler and Lotus Mobile Connect
  2. 2. IBM DisclaimerInformation regarding potential future products is intended to outline ourgeneral product direction and it should not be relied on in making apurchasing decision. The information mentioned regarding potential futureproducts is not a commitment, promise, or legal obligation to deliver anymaterial, code or functionality. Information about potential future productsmay not be incorporated into any contract. The development, release, andtiming of any future features or functionality described for IBM productsremains IBMs sole discretion.
  3. 3. Agenda• IBM - A Leader in Mobile• Lotus Notes Traveler – Overview & Whats New• Lotus Mobile Connect – Overview & Whats New• Security• Best Deployment Practices• Resource Links
  4. 4. A Leader in Mobile
  5. 5. Mobile presents an enormous set of opportunities… Business to Enterprise Business to Consumer • Increase worker productivity • Improve customer satisfaction • Improved claims processing • Deeper customer engagement and loyalty • Increase revenue through sales engagements • Drive increased sales through Personalized offers • Extend existing applications to mobile workers and customers • Customer service • Reducing fuel, gas, or fleet maintenance costs • Competitive differentiator that are relevant in particular industries • Improve brand perception • Increase employee responsiveness and • Deeper insight into customer buying decision making speed behavior for up sell and cross sell • Resolve internal IT issues faster • Improve in store experience with mobile • Reduce personnel cost (utilizing personal concierge services owned instead of corporate issued devices) 5
  6. 6. Enterprises are increasingly looking for a mobile platform IBM delivers a complete suite of mobile enterprise solutions Extend business capabilities to mobile devices Transform and enable business processes via mobile and social IBM Mobile EnterpriseBuild mobileapplications and Solutions Manage mobilesites devices andConnect to, and applicationsrun enterprise Secure mobilesystems in businesssupport of mobile 6
  7. 7. IBM Enterprise Solutions for Mobile DevicesCollaboration:● Lotus Notes Traveler and iNotes (PIM/e-mail)● Sametime Mobile (Instant Messaging/Meetings)● Connections Mobile (Social)Connectivity:IBM Lotus Mobile Connect (VPN)● Security features for enterprise application connectivity● Supports laptops, workstations, PCs and popular mobile devices: Android, Apple/iOS, Apple/iOS, BlackBerry, Nokia/Symbian, Mac, Microsoft Windows MobileDevice Management:Basic Mobile Device Management (MDM): Per application. Example: Lotus Notes Traveler● Enforce device passwords and password strength● Device partial wipe of confidential business data● Block unencrypted devices and camera usageAdvanced and scalable MDM examples:→ IBM Endpoint Manager for Mobile devices, based on BigFix. Integrated with Traveler Version 8.2,Shipped March 2012 -- http://www-01.ibm.com/software/tivoli/solutions/endpoint/mdm/→ Mobile Iron, Airwatch.. etc 7
  8. 8. Lotus Notes Traveler Overview and Whats New!
  9. 9. What is Lotus Notes Traveler? • Automatic wireless delivery of Lotus Domino® – Email and PIM Data – Device security settings • 2-way synchronization • Over the air client or profile installation • Uses native device applications for best integration (except Android) • Works over all wired / wireless connections (CDMA, GPRS, GSM, WiFi, etc.) • Administration support for device security policies and remote wipe 9
  10. 10. Traveler Server Requirements● Operating System ─ Windows Server 2003 Standard/Enterprise/R2 (32 and 64 bit) ─ Windows Server 2008 Standard/Enterprise (32 and 64 bit) ─ Windows Server 2008 Standard/Enterprise R2 (64 bit) ─ Red Hat Enterprise Linux (RHEL) 5 & 6 Server (32 and 64 bit) ─ SUSE Linux Enterprise Server (SLES) 10.2 (32 and 64 bit) ─ SUSE Linux Enterprise Server (SLES) 11 (32 and 64 bit)● Requires Domino 8.5.3 Server, Enterprise or Messaging configurations ─ Runs in 32-bit or 64-bit mode on Domino server for Windows ─ Linux Domino server is 32-bit only, so Traveler only runs in 32-bit mode on Linux● Remote mail database support ─ Domino 7.0.2 servers or above ─ Remote mail OS can be anything that Domino supports● Mail file templates Standard and iNotes version 6.5 and above 10
  11. 11. Device Requirements● Android 2.0.1 or greater devices, phone & tablets (incl.3.0 & 4.0)● Apple Devices and Operating Systems ─ iPhone, iPhone 3G, iPhone 3GS, iPhone 4 ─ iPad ─ iPod Touch ─ Apple OS 3.x ─ Apple iOS 4.x ─ Apple iOS 5● Nokia Devices ─ Nokia Series 60 3rd edition, including feature pack 1 and 2 ─ Nokia Series 60 5th edition ─ Nokia Symbian^3 ─ Nokia manufactured phones are only versions supported● Windows Mobile Devices ─ Windows Mobile 6.0, Standard, Professional and Classic versions ─ Windows Mobile 6.1, Standard, Professional and Classic versions ─ Windows Mobile 6.5, Standard, Professional versions 11
  12. 12. Recent Traveler Releases – at a glance Seven releases in the last 18 months! Lotus Notes Traveler 8.5.2 - Aug 2010 ─ Security, Device managment, Full calendar support (iOS), Linux server FIXPACKS Dec 2010 – adds Android 2.0.1+ support March 2011 – adds Android 3.0 support & battery efficiencies June 2011 – adds iOS partial (Traveler only) wipe Oct 2011 Lotus Notes Traveler 8.5.3 – Oct 2011 – adds cross-platform enhancements for iOS, Android & Nokia, Group Lookup and more... Nov 15, 2011 – adds support for iOS5 Flags and enhanced Folder Mgmt Feb 29, 2012 – enhancements for Android 4.0 usage, performance enhancements & iOS5 fixesIBM Internal Deployment!! – over 102K Traveler users now and 250K goalby eo 2012, with LMC clientless VPN, under the covers 12
  13. 13. IBM Lotus Notes Traveler in 2011 Available Now Fall 11 Traveler 8.5.3 ■ iOS5: folder mgt and follow-up flags ■ Android widgets for mail and calendar ■ Many Android mail & calendar updates ■ Nokia Symbian^3 support, HTML mailSpring/Summer 11Traveler 8.5.2.x updates■ iOS application data wipe■ Android 3.x tablet support■ Domino encrypted mail for Android | © 2012 IBM Corporation 13
  14. 14. IBM Lotus Notes Traveler in 2012 Available Soon 2H 12 Traveler NEXT ■ Windows Phone support ■ ToDo support for iOS and Android ■ Many more improvements Summer 12Traveler 8.5.3 Upgrade Pack 1■ High Availability & Failover support■ Admin: Web based; Role based■ Android: Calendar Month View, App level password, Read-only attachments 14
  15. 15. Traveler High Availability & Failover Architecture coming soon in → Traveler 8.5.3 Upgrade Pack 1 Any Traveler server in the pool can service any device request Device request http(s)://<hostname>/traveler Lotus Domino Mail servers Load balancer/IP Sprayer/Proxy (ex: Lotus Mobile Connect) Lotus Notes (Round robin Traveler Service requests amongst Pool the traveler servers) DB2 or MS SQL Enterprise DB in an HA configuration
  16. 16. Traveler High Availability Infrastructure• Relational databse - Store sync state information in shared relational database – Why a relational database? • Traveler is already instrumented/tuned to utilize a SQL database (Derby) • Domino NSF Replication is not atomic – could lead to refresh syncs when switching to another instance – Support for DB2 v9.7 and higher, MS SQL Server 2008 – * DB2 v9.x bundled w/release *• Single URL/IP Sprayer in front of pool of Traveler Servers – Lotus Mobile Connect single URL functionality or IP sprayer/proxy – Traveler server handles load balancing, routing requests between servers• Any server in pool can handle any user – Traveler load management routes device requests for the same user to the same server (one mail monitor per user vs monitoring mail on every server) – Allows for rolling outages (OS maintenance, etc) with no down time 16
  17. 17. Android enhancements (4.0) Mail UI Calendar UI coming soon!
  18. 18. Android Mail & Calendar Widgets
  19. 19. Android Mail UI (fragmented)
  20. 20. Android Calendar UI
  21. 21. Android Calendar – Month View
  22. 22. To Dos iOS and Androidplanned for later in 2012 !
  23. 23. To Dos on the iPad• DEMOs
  24. 24. To Dos on the iPad & iPhone• DEMOs
  25. 25. To Dos on Android tablet• DEMOs
  26. 26. To Dos on Android tablet and smartphone• DEMOs
  27. 27. Security
  28. 28. Traveler Security capabilities 28
  29. 29. iOS and Android policies – at a glanceAbility to specify/enforce Domino security settings on iOS and Android• Device password• Prohibit ascending, descending and repeating sequences• Require alphanumeric value• Minimum password length• Minimum number of complex characters• Password expiration period• Password history count• Auto lock period (maximum)• Wrong passwords before wiping device• Prohibit camera• Prohibit unencrypted devices• Prohibit devices incapable of security enablement• App level password (new for Android)• Prohibit copy/paste (new for Android) 29
  30. 30. Traveler Companion for iPhone/iPad● Companion App for iPhone/iPad; Read/compose Domino encrypted mail● Free download available from Apple iTunes Apps Store● Password caching (enter password once per session)● Companion version 2.0.7 enhanced attachment handling http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Lotus_Notes_Traveler_Companion_security_settings_LNT853 30
  31. 31. Lotus Notes Traveler – Value Statement beyond mail/calendar/contact 2-way sync (push)• A one vendor solution! – Integrated with Domino; Domino domain expertise and support; Aligned on development and future direction• Preserve & extend Domino investment a no-cost mobile option for licensed Domino servers• No requirement for Enterprise level data plan For corporate or employee owned phones• Security - Leverage familiar Domino admin tools and policies: – Set & enforce security rules, based on company policy – Password length/strength/age – Options to block unencrypted devices and camera usage – Remote wipe (admin & self) – per request and upon specified # of failed attempts – end-to-end security via several supported network topologies• Device management – Automatic device updates – Multiple device per user support – Centralized view of connected users/devices & their status; Admins allow/deny access by policy; remote wipe – Ease of configuration and deployment *Killer App* for IT shops !!• Disaster Recovery – Leverages mature Domino DR capabilities• Serviceability - Problem reporting utility and intuitive log viewer/management tools• Enhancements delivered frequently through .x (point) releases• SmartCloud - Common mobile solution for on-premise or SmartCloud Notes cloud service, or a hybrid 31
  32. 32. Lotus Mobile Connect Overview and Whats New!
  33. 33. Lotus Mobile Connect – Key BenefitsSecure Access to Information over transient networks • VPN solution supports all access points Security Rich ● Laptop and Desktop (client) Connectivity ● Handheld mobile device (client) ● Browser (clientless HTTP Access) Secure • Proven ROI - least cost routing & data optimization VPN ● Network optimization reduces network data costs HTTP Access User • Security rich end-to-end connect to corporate intranets authentication ● Strong authentication and support for RSA Secure ID ● End-to-end encryption: DES, Triple DES, RC5, AES and FIPS 140-2 Optimized certified access iNotesNotes • Linked value (integrated support) Connections Data encryption ● Lotus iNotes, Notes Traveler, Sametime Mobile, Connections Mobile • Supports multiple device platforms and devices ● Windows, Linux, Mac, Android, Apple iPhone/iPad, Symbian, Windows Mobile Notes Traveler Sametime • Scalable and Reliable ● Supports HA gateway clustering, and can distribute across multiple sites 33
  34. 34. Seamless Roaming: Mobile, Secure and Optimized Access Provides a secure and seamless connection to business applications and data anytime/anywhere in a highly secure manner regardless of the physical network. Cable Modem, DSL Enterprise Apps @ Home Transport Network (Public Carrier, Private network) Connection Lotus Notes, Traveler WiFi Manager and iNotes @ Internet Cafe Secure, Encrypted Tunnel Sametime, Connections Across firewalls@ Customer Meeting Passthru connection @ Office 34
  35. 35. LMC HTTP Access Services (Client-less) Architecture HTTP access services provide a SSL secured tunnel for HTTP communication to any HTTP application TravelerHTTP Client Forms basedApplication login to Connection Manager Sametime Endpoint Manager (MDM) Public Web Address Connections http://mobile.myco.com Optional Component Policy and Device Management 35
  36. 36. Platform Support Matrix Connection Manager Server Mobility Client HTTP Access (Clientless)•IBM AIX •Microsoft Windows •Apple •AIX Version 5.1 ML 4 •Windows 2000, XP, Vista, 7 •IPad 1, 2, 3 •AIX 5.2 ML2, 5.3 •Linux •iPhone 3, 3GS, 4S •AIX 6.1 •Novell Desktop 9, 10 •iPod Touch•Sun Solaris •RedHat Enterprise Linux 4.0, 5.0, 5.4 •Android WS •Solaris 9, Solaris 10 •Phone 2.0.1 and higher •SuSE Linux Enterprise Desktop 9,•Linux 10, 11 •Tablet 4.0 and higher •RedHat Enterprise Linux 4.0, 5.0, •Apple •Symbian 5.4 ES/AS •Mac OS X •v3 Select Devices •SuSE Linux Enterprise Server 9, •Microsoft Windows Mobile 10, 11 •Windows Phone •Windows Mobile 2003, 2003SE •Windows Phone 7•Microsoft Windows •Windows Mobile v5 PocketPC and •Windows Server 2003 SP1, Smartphone •Mobility Client Standard, Enterprise, DataCenter •Windows Mobile V6, 6.1, 6.5 •All platforms supported by the Standard and Professional LMC Mobility Client can utilize • Windows Server 2003 x64 •Windows CE .Net 4.2 select devices HTTP Clientless •Windows Server 2008 •Symbian •Nokia 9300, 9300i, 9500 •Nokia E Series Select Devices 36
  37. 37. LMC Network Support MatrixCellular Networks: W-LAN, W-PAN: Public Non-IP Radio Networks:CDMA 802.11x DataTAC 4000 (US)TDMA Bluetooth DataTAC/IPGSM CSD, SMS DataTAC 5000 (Europe)PCS 1900 Modacom (Germany) LAN Connections:PDC (Japan) DataTAC 6000 (Asia)PHS (Japan) Ethernet Token Ring DataTAC/IPCDMA2000, 1XRTT, eVDO Mobitex (Worldwide)GPRS, EDGE, UMTS, HSDPA Internet Connections: Mobitex/IP (US)PDC-P (Japan) Cable ModemiDEN ADSL/DSL Private Packet-Radio Networks:CDPD and CS-CDPD ISDN DataradioAMPS & N-AMPS ISP Motorola Private Radio (DataTAC)WiMAXLTE/4G ASTRO SMS-C Connections: TETRA over IP (ToIP)Dial Connections: SMPPDIAL/TCP SMTP Satellite Network:ISDN SNPP Wireless MatrixPPP UCPPSTN (POTS) WCTP 37
  38. 38. Top requirements for LMCMobility Client - New Android Client (Android 4.x dependent) - Mac – 64bit tolerance for 10.6/10.7Connection Manager (Server Gateway) - Gateway to run as 64-bit app – Win/Lin/AIX - HTTP Access: - Single URL Config/Load Balancer - Reverse proxy like URL translation 38
  39. 39. Lotus Mobile Connect – Value Statement● A robust, mature, security rich and reliable VPN solution● Offers client and clientless options● Supports a broad range of platforms – desktops, laptops, mobile devices● Easy to implement – no change to applications or underlying network● Strong Encryption - FIP 140-2 compliant● Optimizes network usage – data compression and filtering● Seamless, non-disruptive roaming● Scalable and Highly available● Used by customers of all sizes and in all industry sectors● IBM is also a customer! (100K+ Traveler users with LMC clientless; 250K by eo 2012)And Best of All -- Lotus Mobile Connect is available today!! 39
  40. 40. Best Deployment Practices
  41. 41. Lotus Notes Traveler Cookbook!! w/chapter on setup with Lotus Mobile Connect (VPN solution)Link http://www-10.lotus.com/ldd/dominowiki.nsf/xpViewCategories.xsp?lookupName=Lotus%20Notes%20Traveler%20Deployment%20Cookbook 41
  42. 42. Best Practices – Capacity Planning• Updated capacity planning and machine guidance information – http://www.lotus.com/ldd/dominowiki.nsf/dx/Capacity_planning_guidelines_for_Lotus_Notes_Traveler_LNT853 – Operating System selection and Domino Server application type (32-bit vs. 64-bit) – Central Processing Unit speed and capacity – Disk storage configuration – Physical RAM requirements – Back-end network speed – locate Traveler close to mail server – Article gives suggested configurations for scenarios of a given number of devices• Install Lotus Notes Traveler on a 64-bit operating system – Access to > 2GB virtual memory is critical in larger mobile user populations (> 300) – Review java memory usage and consider setting maximum java memory to 1024 MB or higher for Lotus Traveler task to handle spikes• Recommend RAID disk configuration to improve performance and prevent database issues 42
  43. 43. Best Practices – Server Performance• Performance Benchmark report – http://www.ibm.com/developerworks/lotus/library/notes852-trav-perf/index.html – 8.5.2 and 8.5.3 benchmark testing included• Review Lotus Traveler tuning recommendations, based of # of devices – http://www.lotus.com/ldd/dominowiki.nsf/dx/Tuning_performance_of_the_server_LNT853• Avoid running multiple applications on the Lotus Notes Traveler server – Some applications make server changes which are not compatible with Lotus Notes Traveler (e.g. Disabling HTTP JVM) 43
  44. 44. Best Practices – HTTP• Verify HTTP thread allocation matches expected number of active devices – Set HTTP Active Threads to 1.2 times active devices – Server Configuration | Internet Protocols | HTTP• Domino HTTP threads are allocated at startup, so do not allocate more threads than needed – Extremely critical for 32-bit systems which have limited memory thresholds• If using a proxy, validate it has enough HTTP threads to handle device client push – Similar to Domino HTTP server, proxy must be able to handle long-poll push transactions from devices• If a proxy, like LMC, is performing authentication, use Single Sign On tokens between proxy and Domino Traveler server (SSO more efficient , no reason to auth twice) – http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/topic/com.ibm.help.domino.admin85.doc/H_ENABLING_ SINGLE_SIGN_ON_FOR_DOMINO_AND_WEBSPHERE_SERVERS_STEPS.html 44
  45. 45. Best Practices – Database defragmentation• Defragment Lotus Notes Travelers internal database periodically – Optimizes indexes and compresses tables saving disk space – Recommended to run once a month, during normal maintenance window http://www.lotus.com/ldd/dominowiki.nsf/dx/Lotus_Traveler_Database_Defrag• Defragment during maintenance window (outage required) – During startup, you will see defrag status messages. Duration varies depending on size of database, speed of disk/CPU – Have seen 30 minute defrag time on 5GB database (2000 devices)• Significantly reduces size of the internal Traveler database directory (ntsdb)• Improves database performance 45
  46. 46. Best Practices – Additional Server Configuration• Restrict access to the Lotus Traveler service – Users or groups – Device types (ALLOWED_USER_AGENT_REGEX in NTSConfig.xml) • http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Restricting_access_by_device_category_LNT853 • May need to update as new devices are released• Traveler user web page can be configured to add/remove options – NTS_ENABLE_* notes.ini parameters http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Notes.ini_settings_LNT853 46
  47. 47. Resource Links
  48. 48. Lotus Mobile Connect - Resource Links• LMC setup for use with Traveler (chapter within cookbook) http://www.lotus.com/ldd/dominowiki.nsf/xpViewCategories.xsp?lookupName=Lotus%20Notes%20Traveler%20Deployment%20Cookbook• LMC Product Page http://www.ibm.com/software/lotus/products/mobileconnect/• LMC White papers: – Overall http://public.dhe.ibm.com/common/ssi/ecm/en/low10821usen/LOW10821USEN.PDF – For use w/ iNotes http://www.ibm.com/developerworks/lotus/library/notes-mobile-connect/index.html? S_TACT=105AGX13&S_CMP=EDU• LMC Documentation – Info Center http://publib.boulder.ibm.com/infocenter/lmc/v6r1/index.jsp• Entitlement for LMC defined http://www.ibm.com/software/lotus/notesanddomino/additionalswentitlements.html 48
  49. 49. Lotus Notes Traveler - Resource Links• Traveler Cookbook http://www.lotus.com/ldd/dominowiki.nsf/xpViewCategories.xsp?lookupName=Lotus%20Notes%20Traveler%20Deployment %20Cookbook• Traveler Product Page http://www.ibm.com/software/lotus/products/notes/traveler.html• Traveler Open Mic from April 2012 http://www-304.ibm.com/support/docview.wss?uid=swg27024152• Traveler Release Maintenance Page (Fixlist for each release) http://www.ibm.com/support/docview.wss?uid=swg24019529• Traveler Technical Documentation Wiki http://www-10.lotus.com/ldd/dominowiki.nsf/xpViewCategories.xsp?lookupName=Using%20Lotus%20Notes%20Traveler%208.5.3• Traveler Technical Documentation for (current version in market) http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Lotus_Notes_Traveler_8.5.3.2• Entitlement for Traveler defined E http://www.ibm.com/software/lotus/notesanddomino/additionalswentitlements.html• Greenhouse (test-drive Lotus Notes Traveler!) http://greenhouse.lotus.coml• Nomination form for Traveler 8.5.4 beta program ! https://www-304.ibm.com/software/earlyprograms/surveys/cust/nomination.wss?id=1163 49
  50. 50. Thank You!
  51. 51. Grazie agli sponsor per aver reso possibile i Dominopoint Days 2012! Main Sponsor Vad sponsor Platinum sponsor Gold sponsor