Problem Solving Skills by Farhan KhanLinkedin: SocialTechnocratTwitter: LeadershipView
Definition of Problem Solving Problem solving refers to a state of desire for reaching a definite goal from a present condition"Problems are only opportunities in work clothes." – Henry Kaiser (American industrialist)
Four Basic StepThere are four basic steps in problem solving: Defining the problem - The key to a good problem definition is ensuring that you deal with the real problem – not its symptoms. Use 5W2H Method Creativity (Generating alternatives) Decision Making (Evaluating & Selecting alternatives) Project Management (Implementing solutions)
Help DEFINING PROBLEM using 5W2H MethodologyWhoWhatWhyWhereWhenHow MuchHow Often
Help your CREATIVITY with6 Thinking Hats of Edward Debono The Blue HatWearing the red hat, stands foryou look at problems process control The yellow hatusing intuition helps you to the Green Hat think positively Using black hat stands for thinking, look at creativity all the bad points of the decision With this thinking hat you focus on the data available.
Help your DECISION MAKING with PEST & SWOT Analysis PEST Analysis helps you understand the Political, Economic, Social, and Technological changes that will shape your business environment SWOT Analysis help you understand the Strengths, Weaknesses, Opportunities & Threats for your business decision.
Problem Solving MethodologiesEight Disciplines (8D)GROW Model
Eight Disciplines (8D)– 0: Plan: Plan for solving the problem and determine the prerequisites.– D1: Use a Team: Establish a team of people with product/process knowledge.– D2: Define and describe the Problem: Specify the problem by identifying in quantifiable terms the who, what, where, when, why, how, and how many (5W2H) for the problem.– D3: Develop Interim Containment Plan; Implement and verify Interim Actions : Define and implement containment actions to isolate the problem from any customer.– D4: Determine, Identify, and Verify Root Causes and Escape Points : Identify all applicable causes that could explain why the problem has occurred. Also identify why the problem has not been noticed at the time it occurred. All causes shall be verified or proved, not determined by fuzzy brainstorming. One can use five whys or Ishikawa diagramsto map causes against the effect or problem identified.– D5: Choose and Verify Permanent Corrections (PCs) for Problem/Non Conformity: Through pre-production programs quantitatively confirm that the selected correction will resolve the problem for the customer. (Verify the correction will actually solve the problem)– D6: Implement and Validate Corrective Actions: Define and Implement the best corrective actions.– D7: Take Preventive Measures: Modify the management systems, operation systems, practices, and procedures to prevent recurrence of this and all similar problems.– D8: Congratulate Your Team: Recognize the collective efforts of the team. The team needs to be formally thanked by the organization.
GROW ModelG: Goal: This is the end point, where you wants to be. The goal hasto be defined in such a way that it is very clear to you when theyhave achieved it.R: Reality: The Current Reality is where you is now. What are theissues, the challenges, how far are they away from their goal?O: Obstacles: There will be Obstacles stopping you getting fromwhere they are now to where they want to go. If there were noObstacles you would already have reached their goal.O: Options: Once Obstacles have been identified, you needs to findways of dealing with them if they are to make progress. These arethe Options.W: Way Forward: The Options then need to be converted into actionsteps which will take you to their goal. These are the Way Forward.