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Salesforce and Skype

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Steps for setting up Skype integration, after the Salesforce administrator has done their par.

Published in: Business, Technology

Salesforce and Skype

  1. 1. Skype Integration with Salesforce Using Skype CTI Connector 2.0 David Noble dnoble@exist.com
  2. 2. Prerequisites Salesforce account Unlimited, Enterprise, Professional, or Developer Skype for Salesforce on server http://www.pamconsult.com/sfdc/download.html Microsoft Windows XP or Vista With Internet Explorer 6 or higher
  3. 3. Install Skype Version 3.0 or higher (tough luck for Mac or Linux) Either http://skype.com/download/skype/windows/ or http://skype.com/download/skype/windows/business/
  4. 4. Install Skype Adapter for Salesforce* http://www.pamconsult.com/downstat/download.php?id=Skype4Salesforce * Requires Microsoft Windows 2000, XP or Vista and Microsoft Internet Explorer 6 or higher

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