training facilitation tips

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training facilitation tips

  1. 1. Financial System Upgrade Train-the Trainer Training Tips and Tricks
  2. 2. Train-the-Trainer Tips and Tricks Housekeeping  Please put cell phones on vibrate or turn off  No food or drink in classroom  Bathrooms on to the right of the back door  Website address for handouts: – http://www.sao.georgia.gov  PeopleSoft Upgrade – Presentations ◘ TTT tips and tricksCopyright © 2006 Accenture All Rights Reserved. 2
  3. 3. Train-the-Trainer Tips and Tricks Introductions Tom Beslic Change Management Lead - AccentureCopyright © 2006 Accenture All Rights Reserved. 3
  4. 4. Train-the-Trainer Tips and Tricks Agenda  Basic adult learning principles and styles  Class preparation  Presentation techniques  Role as a facilitator  Setting expectations  Activities in the classroom  Common classroom problems  ReferencesCopyright © 2006 Accenture All Rights Reserved. 4
  5. 5. Train-the-Trainer Tips and Tricks Objectives  After completing this session you should be able to: – Define basic adult learning styles – List the steps for preparing for a class – Describe successful presentation techniques – Define the instructor’s role as a facilitator – List benefits and ways to introduce activities into the classroomCopyright © 2006 Accenture All Rights Reserved. 5
  6. 6. Basic adult learning principles and stylesPreparations for Go Live
  7. 7. Train-the-Trainer Tips and Tricks Learning Behavior  Instructor’s responsibility – Defines the objective of the course – Determines course content – Determines sequence of topics – Sets time frames and all other course details – Gathers input for development of course contentCopyright © 2006 Accenture All Rights Reserved. 7
  8. 8. Train-the-Trainer Tips and Tricks Adult Learning  Characteristics of the learner – Self-directed – Knows why something needs to be learned – Contributes life experiences to learning process – Problem-centered approach – Focused on real-life situationsCopyright © 2006 Accenture All Rights Reserved. 8
  9. 9. Train-the-Trainer Tips and Tricks Adult Learning  Characteristics of the instructor – Develops applications  Enhances the learner’s productivity – Develops exercises  Mimic real-life situations – Facilitates the learning process – Sets the initial mood or climate of the session – Is a flexible resourceCopyright © 2006 Accenture All Rights Reserved. 9
  10. 10. Train-the-Trainer Tips and Tricks Adult Learning  The more we discover about how adults learn and apply the theories, the more effective the transfer of knowledge.Copyright © 2006 Accenture All Rights Reserved. 10
  11. 11. Train-the-Trainer Tips and Tricks Adult Learning Styles  Some learn by doing  Some learn by listening  Some learn by watching other perform the taskCopyright © 2006 Accenture All Rights Reserved. 11
  12. 12. Train-the-Trainer Tips and Tricks Identify Learning Characteristics  Thrive on participation and involvement  Like to feel in control of their learning  What’s in it for them  Relevance of learning to their life experience  Appreciate a maximum amount of hands-on learning opportunities  Need the opportunity to apply and try out learning quickly  Need to be involved in evaluating their own progress toward self-chosen goalsCopyright © 2006 Accenture All Rights Reserved. 12
  13. 13. Train-the-Trainer Tips and Tricks  Adult learners must be able to see the practical application of new concepts in order to learn and understand them. Training sessions, which are, mostly, lecture, with little opportunity to apply the concepts, can be frustrating – not to mention boring.Copyright © 2006 Accenture All Rights Reserved. 13
  14. 14. Train-the-Trainer Tips and Tricks Retention  10% of what they read  20% of what they hear  30% of what they see  50% of what they both hear and use  70% of what they say  90% of what they say and doCopyright © 2006 Accenture All Rights Reserved. 14
  15. 15. Train-the-Trainer Tips and Tricks How Adults Learn Best  Cooperative learning environment  Physically and psychologically comfortable training environment  Task-based or experiential learning situations  Learning is activeCopyright © 2006 Accenture All Rights Reserved. 15
  16. 16. Train-the-Trainer Tips and Tricks The Challenge  How do we develop and deliver training to such a heterogeneous mix of learning styles and needs?Copyright © 2006 Accenture All Rights Reserved. 16
  17. 17. Train-the-Trainer Tips and Tricks Training Stages  Explain the idea/concept/information  Demonstrate the idea/concept/information  Work through a procedure together  Work through a procedure independentlyCopyright © 2006 Accenture All Rights Reserved. 17
  18. 18. Train-the-Trainer Tips and Tricks Training Techniques  Mini-lecture/Discussion – Format  Identify and present the target/idea/concept/information – Use the two minute rule  Encourage participants to: – Raise issues – Identify applications – Ask questions  Elaborate on participant’s responses, and ask follow up questionsCopyright © 2006 Accenture All Rights Reserved. 18
  19. 19. Train-the-Trainer Tips and Tricks Training Techniques  Demonstration – Meets the “show me” need of the learner  Let the participants know you are about to start a demonstration  Go slowly, and “talk though” each step you make as you use the system. Don’t forget helpful hints long the way  Encourage questions and commentsCopyright © 2006 Accenture All Rights Reserved. 19
  20. 20. Train-the-Trainer Tips and Tricks Training Techniques  Guided exercise – The participant AND you work through a procedure together  Make sure everyone understands what you are about to do before starting  Avoid comments such as: – “This will be easy” – ‘This is difficult or confusing”  Primary goal is to make the participants self- sufficientCopyright © 2006 Accenture All Rights Reserved. 20
  21. 21. Train-the-Trainer Tips and Tricks Training Techniques  Unguided exercise – Start the exercise off by identifying and describing the objective – Walk around the room – Keep in mind your primary goal is to assist then participants in becoming self-sufficient – Review the results of the exerciseCopyright © 2006 Accenture All Rights Reserved. 21
  22. 22. Train-the-Trainer Tips and Tricks Objectives  After completing this session you should be able to: – Define basic adult learning styles  We also covered: – Retention – Training Stages – Training TechniquesCopyright © 2006 Accenture All Rights Reserved. 22
  23. 23. Class PreparationPreparations for Go Live
  24. 24. Train-the-Trainer Tips and Preparing for aTricks Class  Checklist  Preparing as an Instructor  Know your audience  Know your subject matter – Increases your credibility as an instructor – Establishes you as an expert – Transfers or communications that knowledge to others  Know your course materialsCopyright © 2006 Accenture All Rights Reserved. 24
  25. 25. Train-the-Trainer Tips and Preparing for aTricks Class  Classroom preparation – Before Class – First Day – After Class – Each Day – Before Class – Subsequent Days (if applicable) – After Class – Last DayCopyright © 2006 Accenture All Rights Reserved. 25
  26. 26. Presentation TechniquesPreparations for Go Live
  27. 27. Train-the-Trainer Tips and Tricks Presenting Yourself  Projecting a positive image – Don’t hind behind tables, workstations, etc. – Smile and mean it – Maintain eye contact with group – Give the group a task to perform right away – Take possession of your space – Create camaraderie with the group  Relate any experiencesCopyright © 2006 Accenture All Rights Reserved. 27
  28. 28. Train-the-Trainer Tips and Tricks Presenting Yourself  Voice – Speak firmly but never in a condescending tone – Speak facing your audience  Don’t speak to PowerPoint slides – Practice pronouncing difficult words or phrasesCopyright © 2006 Accenture All Rights Reserved. 28
  29. 29. Train-the-Trainer Tips and Tricks Presenting Yourself  Body language – Keep an open posture – Maintain appropriate eye contact – Avoid distracting mannerisms – Avoid using controlling gesture (pointing, etc.)  Use of space  DressCopyright © 2006 Accenture All Rights Reserved. 29
  30. 30. Train-the-Trainer Tips and Tricks Instructor Etiquette  What you say – Learn and use the jargon of your audience – Be tolerant, not picky – Call participants by name when addressing them – Never put down any participant – Refrain from potentially volatile discussions – Don’t offer an opinionCopyright © 2006 Accenture All Rights Reserved. 30
  31. 31. Train-the-Trainer Tips and Tricks Instructor Etiquette  Non-verbal – Do not roll your eyes when asked questions – Do not make any disapproving sounds – Do not walk away when someone is talking to you  Developing relationshipsCopyright © 2006 Accenture All Rights Reserved. 31
  32. 32. Train-the-Trainer Tips and Tricks Objectives  After completing this session you should be able to: – List the steps for preparing for a class – Describe successful presentation techniquesCopyright © 2006 Accenture All Rights Reserved. 32
  33. 33. Role as a FacilitatorPreparations for Go Live
  34. 34. Train-the-Trainer Tips and Tricks Facilitator Role  You are responsible for “selling” the system  Enthusiasm and excitement  Participants may not like how the system works  You are not solely responsible for participants learning – Participant shares in that responsibilityCopyright © 2006 Accenture All Rights Reserved. 34
  35. 35. Train-the-Trainer Tips and Tricks Facilitator Role  Setting the agenda and keeping tack of time  Maintaining training objectives  Listening  Protecting the rights of all participants  Effectively using various teaching methods and tools  Maintaining interest of the group  Reviewing the material  Handling challenges to your authorityCopyright © 2006 Accenture All Rights Reserved. 35
  36. 36. Train-the-Trainer Tips and Tricks Facilitator Role  Create a positive learning environment – Creating an atmosphere of mutual respect – Demonstrating understanding and appreciation – Encouraging active involvementCopyright © 2006 Accenture All Rights Reserved. 36
  37. 37. Train-the-Trainer Tips and Tricks Objectives  After completing this session you should be able to: – Define the instructor’s role as a facilitatorCopyright © 2006 Accenture All Rights Reserved. 37
  38. 38. Setting ExpectationsPreparations for Go Live
  39. 39. Train-the-Trainer Tips and Starting aTricks Class  Try and greet participants  First half-hour of the session is critical – How they perceive you – What their role is – What they intend to accomplish in the class  Introduction – Probe for issues – Concerns – ExpectationsCopyright © 2006 Accenture All Rights Reserved. 39
  40. 40. Train-the-Trainer Tips and Starting aTricks Class  Housekeeping  Review course objectives  Review agenda  Establish class guidelines – Sticking to the agenda topics – Starting the session on time after breaks – Showing respect to others in the classCopyright © 2006 Accenture All Rights Reserved. 40
  41. 41. Train-the-Trainer Tips and Tricks Techniques  Flexibility  Encourage participation – Practice exercises – Q&A – Demonstrations – Games – Role playsCopyright © 2006 Accenture All Rights Reserved. 41
  42. 42. Train-the-Trainer Tips and Tricks Techniques  Using Input Mistakes and System Errors – Use this to your advantage  Student’s question gets answered  Answer is shared with the entire class – Everyone benefits  Key points can be re-emphasized to the whole group  Most effective when the mistake made is a common oneCopyright © 2006 Accenture All Rights Reserved. 42
  43. 43. Train-the-Trainer Tips and Tricks Training Activities  Introductions – Job function/title – Length at the State – Computer/PeopleSoft experience – Objective/expectations for the course  Getting to know you – if appropriate  Role playing – Very effective technique – Not used very often in software training  Perform a function as it relate to their actual job  Games  Effective Q & ACopyright © 2006 Accenture All Rights Reserved. 43
  44. 44. Train-the-Trainer Tips and Tricks Objectives  After completing this session you should be able to: – List benefits and ways to introduce activities into the classroomCopyright © 2006 Accenture All Rights Reserved. 44
  45. 45. Common Classroom ProblemsPreparations for Go Live
  46. 46. Train-the-Trainer Tips and Tricks Classroom Challenges  Varied skill levels  Disruptive individuals  Non-participants  EquipmentCopyright © 2006 Accenture All Rights Reserved. 46
  47. 47. ReferencesPreparations for Go Live
  48. 48. Train-the-Trainer Tips and Tricks References  www.trainingprism.com  www.clomedia.com  www.trainingmag.com  www.WPSmag.com  www.astd.org  www.microsoft.comCopyright © 2006 Accenture All Rights Reserved. 48

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