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WELCOME TO THE FUTURE :
 THE RISE OF INTERNATIONAL
        SOCIAL MEDIA
    Although author/columnist Malcom Gladwell discredits social media for
    facilitating the revolutions we are currently seeing around the world, this
 panel disagrees. Come find out how the future of social media is being played
       out across our global landscape. From publishing, to #egypt to non
   governmental orgs this panel of experts has an amazing grasp on what the
 future of social media looks like as well as how it's being used internationally.

#smworldwide @daveiam @tollym @robquig @KateSchnepel
pocket-changing Japan
 www.helpattack.com
DAVID J. NEFF

•   For over 10 years David has done things that
    have never been done before at nonprofits. This
    includes launching the American Cancer
    Society's first software program , building the
    first ever user generated Web Site for those
    affected by cancer, and starting their Social
    Media, Online Giving and Film departments.

    David was named one of the "Top 20 Social
    Media People in the State of Texas" by the
    Austin American Statesman in 2009. The
    American Marketing Association awarded him
    the "Non Profit Social Media Marketer of the
    Year" in 2009. And was a Dewey Winburne
    SXSW Community award nominee in 2010.
#thefutureofnpos
@randalc
@daveiam
Welcome to the Future : The Rise of International Social Media
Welcome to the Future : The Rise of International Social Media
Welcome to the Future : The Rise of International Social Media
ROBERT QUIGLEY
•   Robert Quigley is the social media editor for the
    Austin American-Statesman. He is the newspaper's
    chief community engagement strategist, and he has
    been the voice behind the @statesman Twitter
    account since June 2008. In 2010, the Statesman won
    a first-place Texas APME award for breaking news
    coverage of the Fort Hood shootings, and the judges
    singled out his use of social media to cover the
    story.

•   @robquig on Twitter
A BILLION REPORTERS
The media revolution, and how the MEDIA is taking part
“Are people who
                              log on to their
                             Facebook page
                              really the best
                             hope for us all?”



  MALCOLM GLADWELL
From Small Change: Why the revolution will not be tweeted
            New Yorker, October 4, 2010
WHAT IF THEY TWEETED?
Nazi resistance group The White Rose relied on fliers.
      Would Twitter have been more effective?
TAHRIR SQUARE




        ‘It caused it!’ and ‘It’s not that simple’
Both sides oversimplify the influence of social media
AL JAZEERA

•   Live blog, Flickr, Twitter, YouTube, Facebook and audio reports

•   Skype calls + Call Recorder + Audioboo + Scribble Live

•   Reached out to established bloggers

•   Verification by finding people ahead of time

•   Citizens given options for submissions

•   What works for Al Jazeera, works in Austin, Texas
U.S. MEDIA CURATING
    From the New York Times
NPR’S
 ANDY
CARVIN
The personal
 news wire
TOLLY MOSELEY

•   Tolly is a senior publicist and strategist for PR By the
    Book, a literary media relations firm based in
    Austin, Texas.  Tolly has worked with a variety of
    book publishers across genres, including Penguin,
    Tor/Forge, St. Martin's Press, and more, and has
    placed her authors on dozens of major media
    outlets: CNN Primetime, CNN American Morning,
    NPR, in The New York Times, The Wall Street Journal,
    Associated Press,Wired,TheHuffingtonPost.com, and
    more.

•   @TollyM ON TWITTER
Social Media and Books
     The International Bridge
Books Without Borders

In the days of old (i.e., the 20th Century) book publicists wanted to
do one thing: Land stories that would push readers into
bookstores.

Now, we want to take them to Amazon, to NetGalley, to the
author’s website, etc.

Which is usually no problem -- until we get an international book.
Enter Haven Books, a Hong Kong publisher who came to my
company, PR By the Book.
Haven Books is a Hong Kong-based publisher of lifestyle, fiction, and young adult fiction
                     titles. We loved them, but would American media?

          PROBLEM: Translating English-language, Hong Kong-cultural reading material for U.S. reading audiences.

SOLUTION: Turn book bloggers into our “translators.” Social media users became our partners in contextualizing Asian content
                                                 for non-Asian readers.
Book blogger tours: Rather than identifying local media markets,
we’re now identifying “tribes” of reader interest.


Social media users act as our tribe leaders. Examples: Food,
travel, family/parenting.


As book publicists, we’re now trying to add more international
bloggers and social media users to our blog tours. It extends our
clients media (and hopefully sales) opportunities beyond the U.S.
if we can harness English-language bloggers in different
countries.
This book publicity model necessitates a new type of publisher.

Today, publishers are tied to distributors, who are tied to bookstores. It’s an industry run on paper.

Now that our industry is going digital, publishers are responding in kind: Enter The Domino Project.
             Highly vetted, high-quality books, available to readers all over the globe.
This presents us with questions of book economics, book access, and
                      the international market:
             1. If digital books are substantially cheaper, will traditional publishers survive?

                                2. Do we still need traditional publishers?

                         3. Who will be our global “tribe leaders” in the future?

          4. How can we get more books, more quickly, to countries and readers who need them?
KATE SCHNEPEL
  Wildlife SOS India
@wildlifesos   @KateSchnepel
ELEPHANTS
  -veterinary care for working elephants
-providing sanctuary for retired elephants
LEOPARDS
-providing sanctuary for displaced leopards-
  -educating to protect those still in wild-
RESCUE HOTLINE
  -24 hour support in Delhi-
ANTI-POACHING
     -network of informants across country-
-undercover busts in conjunction with government-
DANCING BEARS
   -ending a cruel tradition-
 -helping humans and animals-
DANCING BEARS


•   tradition dating back 400 years

•   Wildlife SOS started dancing bear work in 1995

•   first bear rescued on Christmas Day, 2002.

•   500+ bears in 3 sanctuaries

•   holistic approach that helps humans, too
THE KALANDAR PEOPLE

•   dancing bears was livelihood for
    generations, albeit a poor one

•   set them up in new vocations

•   educate children

•   empower women

•   sustainable change
WILDLIFE SOS USA


•   formed a few years ago

•   all-volunteer board

•   focus on fundraising, PR, online
    strategy, marketing
•   nobody in development or
                 communications role

             •   super busy!
WEAKNESSES   •   no real membership support.
                 Dependent on grants...
                 uncertain future



             •   amazing work!

             •   incredible stories (though they
STRENGTHS        didn’t know just HOW
                 incredible to outside audience)

             •   a charismatic co-founder...
MEET KARTICK!
           -crazy and passionate-
-great storyteller with a HUGE personality-
THE PLAN

•   tell their amazing stories

•   use Kartick’s voice as brand of organization

•   revamp website

•   utilize facebook and twitter

•   grow email base

•   all to help increase awareness and donations
Welcome to the Future : The Rise of International Social Media
SPECIAL CONSIDERATIONS
•   Culturally diverse audience

    •   different sensitivity levels to violence and gore

    •   Indian people tend to speak more formally in business writing, even website
        stories

•   importance of giving proper credit to all participating agencies

•   sensitive information

    •   undercover ops need extra sensitivity to avoid tipping off bad guys... but
        these stories (presented in real time) are the MOST compelling
TWITTER - @WILDLIFESOS
•   Yay!

    •   SMS updating / ease of use

    •   easy to show personality

    •   great for breaking news

•   Boo!

    •   “waste of time” hurdle to clear

    •   keeping up the conversation

    •   sensitive information
Welcome to the Future : The Rise of International Social Media
Welcome to the Future : The Rise of International Social Media
FACEBOOK
                    FACEBOOK.COM/WILDLIFESOSINDIA

•   four admins, two in India,
    two in states

•   less easy for Kartick to
    post on the fly

•   slower engagement by the
    India team (but getting
    better)

•   transparency questions -
    USA team vs. India team
FACEBOOK DEMOS
•   engaged followers

             •   email list growing
 SUCCESSES   •   grants received

             •   TEDIndia, Shorty Awards,
                 celebrity support


             •   interest from Kartick ebbs and
                 flows

CHALLENGES   •   encouraging followers to
                 support the work

             •   refining our voice
HOW TO ENGAGE PEOPLE

•   breaking news

•   insider info... let them in
    on something “secret”

•   first-person experiences
BREAKING NEWS
       -Cobras at the Commonwealth Games-
              -all over the news... CNN-
-plastered our social media sites with pics and stories-
INSIDER INFO
    -on the trail of a man-eating tiger-
-undercover operations to bust poachers-
FIRST-PERSON EXPERIENCES
  USA Board members in India in December 2009
       for rescue of VERY last dancing bear
WHAT’S NEXT

•   get more Wildlife SOS
    employees to participate in
    conversations online

•   celebrity engagement

•   strongly encourage visitors to
    our sanctuaries to tell their own
    stories...giving them tools

•   keep learning
WELCOME TO THE FUTURE :
 THE RISE OF INTERNATIONAL
        SOCIAL MEDIA

                      Q&A?
#smworldwide @daveiam @tollym @robquig @KateSchnepel

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Welcome to the Future : The Rise of International Social Media

  • 1. WELCOME TO THE FUTURE : THE RISE OF INTERNATIONAL SOCIAL MEDIA Although author/columnist Malcom Gladwell discredits social media for facilitating the revolutions we are currently seeing around the world, this panel disagrees. Come find out how the future of social media is being played out across our global landscape. From publishing, to #egypt to non governmental orgs this panel of experts has an amazing grasp on what the future of social media looks like as well as how it's being used internationally. #smworldwide @daveiam @tollym @robquig @KateSchnepel
  • 3. DAVID J. NEFF • For over 10 years David has done things that have never been done before at nonprofits. This includes launching the American Cancer Society's first software program , building the first ever user generated Web Site for those affected by cancer, and starting their Social Media, Online Giving and Film departments. David was named one of the "Top 20 Social Media People in the State of Texas" by the Austin American Statesman in 2009. The American Marketing Association awarded him the "Non Profit Social Media Marketer of the Year" in 2009. And was a Dewey Winburne SXSW Community award nominee in 2010.
  • 8. ROBERT QUIGLEY • Robert Quigley is the social media editor for the Austin American-Statesman. He is the newspaper's chief community engagement strategist, and he has been the voice behind the @statesman Twitter account since June 2008. In 2010, the Statesman won a first-place Texas APME award for breaking news coverage of the Fort Hood shootings, and the judges singled out his use of social media to cover the story. • @robquig on Twitter
  • 9. A BILLION REPORTERS The media revolution, and how the MEDIA is taking part
  • 10. “Are people who log on to their Facebook page really the best hope for us all?” MALCOLM GLADWELL From Small Change: Why the revolution will not be tweeted New Yorker, October 4, 2010
  • 11. WHAT IF THEY TWEETED? Nazi resistance group The White Rose relied on fliers. Would Twitter have been more effective?
  • 12. TAHRIR SQUARE ‘It caused it!’ and ‘It’s not that simple’ Both sides oversimplify the influence of social media
  • 13. AL JAZEERA • Live blog, Flickr, Twitter, YouTube, Facebook and audio reports • Skype calls + Call Recorder + Audioboo + Scribble Live • Reached out to established bloggers • Verification by finding people ahead of time • Citizens given options for submissions • What works for Al Jazeera, works in Austin, Texas
  • 14. U.S. MEDIA CURATING From the New York Times
  • 16. TOLLY MOSELEY • Tolly is a senior publicist and strategist for PR By the Book, a literary media relations firm based in Austin, Texas.  Tolly has worked with a variety of book publishers across genres, including Penguin, Tor/Forge, St. Martin's Press, and more, and has placed her authors on dozens of major media outlets: CNN Primetime, CNN American Morning, NPR, in The New York Times, The Wall Street Journal, Associated Press,Wired,TheHuffingtonPost.com, and more. • @TollyM ON TWITTER
  • 17. Social Media and Books The International Bridge
  • 18. Books Without Borders In the days of old (i.e., the 20th Century) book publicists wanted to do one thing: Land stories that would push readers into bookstores. Now, we want to take them to Amazon, to NetGalley, to the author’s website, etc. Which is usually no problem -- until we get an international book. Enter Haven Books, a Hong Kong publisher who came to my company, PR By the Book.
  • 19. Haven Books is a Hong Kong-based publisher of lifestyle, fiction, and young adult fiction titles. We loved them, but would American media? PROBLEM: Translating English-language, Hong Kong-cultural reading material for U.S. reading audiences. SOLUTION: Turn book bloggers into our “translators.” Social media users became our partners in contextualizing Asian content for non-Asian readers.
  • 20. Book blogger tours: Rather than identifying local media markets, we’re now identifying “tribes” of reader interest. Social media users act as our tribe leaders. Examples: Food, travel, family/parenting. As book publicists, we’re now trying to add more international bloggers and social media users to our blog tours. It extends our clients media (and hopefully sales) opportunities beyond the U.S. if we can harness English-language bloggers in different countries.
  • 21. This book publicity model necessitates a new type of publisher. Today, publishers are tied to distributors, who are tied to bookstores. It’s an industry run on paper. Now that our industry is going digital, publishers are responding in kind: Enter The Domino Project. Highly vetted, high-quality books, available to readers all over the globe.
  • 22. This presents us with questions of book economics, book access, and the international market: 1. If digital books are substantially cheaper, will traditional publishers survive? 2. Do we still need traditional publishers? 3. Who will be our global “tribe leaders” in the future? 4. How can we get more books, more quickly, to countries and readers who need them?
  • 23. KATE SCHNEPEL Wildlife SOS India @wildlifesos @KateSchnepel
  • 24. ELEPHANTS -veterinary care for working elephants -providing sanctuary for retired elephants
  • 25. LEOPARDS -providing sanctuary for displaced leopards- -educating to protect those still in wild-
  • 26. RESCUE HOTLINE -24 hour support in Delhi-
  • 27. ANTI-POACHING -network of informants across country- -undercover busts in conjunction with government-
  • 28. DANCING BEARS -ending a cruel tradition- -helping humans and animals-
  • 29. DANCING BEARS • tradition dating back 400 years • Wildlife SOS started dancing bear work in 1995 • first bear rescued on Christmas Day, 2002. • 500+ bears in 3 sanctuaries • holistic approach that helps humans, too
  • 30. THE KALANDAR PEOPLE • dancing bears was livelihood for generations, albeit a poor one • set them up in new vocations • educate children • empower women • sustainable change
  • 31. WILDLIFE SOS USA • formed a few years ago • all-volunteer board • focus on fundraising, PR, online strategy, marketing
  • 32. nobody in development or communications role • super busy! WEAKNESSES • no real membership support. Dependent on grants... uncertain future • amazing work! • incredible stories (though they STRENGTHS didn’t know just HOW incredible to outside audience) • a charismatic co-founder...
  • 33. MEET KARTICK! -crazy and passionate- -great storyteller with a HUGE personality-
  • 34. THE PLAN • tell their amazing stories • use Kartick’s voice as brand of organization • revamp website • utilize facebook and twitter • grow email base • all to help increase awareness and donations
  • 36. SPECIAL CONSIDERATIONS • Culturally diverse audience • different sensitivity levels to violence and gore • Indian people tend to speak more formally in business writing, even website stories • importance of giving proper credit to all participating agencies • sensitive information • undercover ops need extra sensitivity to avoid tipping off bad guys... but these stories (presented in real time) are the MOST compelling
  • 37. TWITTER - @WILDLIFESOS • Yay! • SMS updating / ease of use • easy to show personality • great for breaking news • Boo! • “waste of time” hurdle to clear • keeping up the conversation • sensitive information
  • 40. FACEBOOK FACEBOOK.COM/WILDLIFESOSINDIA • four admins, two in India, two in states • less easy for Kartick to post on the fly • slower engagement by the India team (but getting better) • transparency questions - USA team vs. India team
  • 42. engaged followers • email list growing SUCCESSES • grants received • TEDIndia, Shorty Awards, celebrity support • interest from Kartick ebbs and flows CHALLENGES • encouraging followers to support the work • refining our voice
  • 43. HOW TO ENGAGE PEOPLE • breaking news • insider info... let them in on something “secret” • first-person experiences
  • 44. BREAKING NEWS -Cobras at the Commonwealth Games- -all over the news... CNN- -plastered our social media sites with pics and stories-
  • 45. INSIDER INFO -on the trail of a man-eating tiger- -undercover operations to bust poachers-
  • 46. FIRST-PERSON EXPERIENCES USA Board members in India in December 2009 for rescue of VERY last dancing bear
  • 47. WHAT’S NEXT • get more Wildlife SOS employees to participate in conversations online • celebrity engagement • strongly encourage visitors to our sanctuaries to tell their own stories...giving them tools • keep learning
  • 48. WELCOME TO THE FUTURE : THE RISE OF INTERNATIONAL SOCIAL MEDIA Q&A? #smworldwide @daveiam @tollym @robquig @KateSchnepel