Guess what…you are a change agent!! Some way, some how in your position in moving to a new learning management system.What are your personal attitudes about change? What are some experiences?
Concerns are often classified as something bad or negative. Actually, concerns can be a good thing. Concerns, when placed in the proper context, can signal a person is moving closer to adoption and implementing the technology.
This does not always have to be formal. As y
If this is not your area of proficiency, work with a person that has this skill.
RACE in Instructional Technology
The LearningManagement System Migration RACE EDUCAUSE 2011 Preconference Seminar 09P Tuesday, October 18, 2011 1:00pm to 4:30 pm Room 108B Dr. Dionne N. Curbeam, Facilitator
Change is Typically Slow in Education• Layers of bureaucracy• Limited funding• Limited support• Lack of progressive faculty and staff
Stages of Concern About an Innovation Hord, S. M., Rutherford, W., Huling, L., & Hall, G. E. (2004). Taking Charge of Change. Austin, TX: SEDL.
Innovation Decision Process As a change agent, the more youunderstand about change, the easier it will become to manage change (e.g., implementing a new LMS).
General Considerations for LMS• Technology Infrastructure• Think TEACH Act and Higher Education Opportunity Act, 2008• Cloud-Based or Not• Scalability• Student-centered or instructor-centered• Vendor reputation and stability• Mission/vision of the education institution
What is R.A.C.E.?• Research: Up front analysis of the project; studying of best practices.• Analyze: Development of goals, objectives, tactics and strategies rooted in the research.• Communicate: Carry out the plan; monitor the process.• Evaluate: Determination of whether desired changes occurred
Extant Data/Secondary Qualitative QuantitativeResearch Methods Analysis Help Desk Focus Groups Survey Calls Training Interviews Questionnaire Records Review Blackboard Observations Courses Usage Data Historical Evidence Other Ideas? Case Study (Look at Other Schools)
What You Really Want to Learn…• Stakeholders• Strengths, Weaknesses, Opportunities, Threat s• Availability of Resources (human capital, time, etc.)
Know Your Faculty• Interests• Past Experiences• Strengths• Weaknesses• Time Constraints• Skills• Demographics• Psychographics
Your LMS Vendor “They want to be your partner!”• Get clear definition about support the vendor can provide – Financial – Resources – Training• Meet in person with your vendor at least three times during the project (before the start, mid-way, and towards the end). – Have the vendor come to campus
Your LMS Vendor “They want to be your partner!”• Keep the vendor in the loop of all major phases of the project. • Get feedback from key stakeholders for the vendor. • Send a “report card” to the vendor• Give feedback for improvement for the LMS.• Meet as many people as possible in the company.• Foster an alliance with other institutions that use the vendor.
S.W.O.T. Analysis Strengths Positive tangible and intangible attributes, internal to an organization. They are within the organization’s control. Weakness Factors that are within an organization’s control that detract from its ability to attain the desired goal. Opportunities External attractive factors that represent the reason for an organization to exist and develop. What opportunities exist in the environment, which will propel the organization? Threats External factors, beyond an organization’s control, which could place the organization mission or operation at risk.Source:http://upload.wikimedia.org/wikipedia/commons/0/0b/SWOT_en.svg
Once you have a rich body of information, use the information to develop LMS migration goals, objectives, tactics, and strategies. That’s the Phase!
Goals, Objective, and Evaluation Techniques• Goals – describe future expected outcomes or states. – provide programmatic direction. – focus on ends rather than means.• Objectives – clear, realistic, and specific statements – measurable, and time-limited, statements of action – when completed, will move towards goal achievement. – state how a goal will be met.• Evaluation Technique – Assessment model to determine if goal was met
Sample• GOAL: Acquire a new learning management system. – Objective: No later than December 2011, the project committee will have evaluated at least 10 potential LMS systems. – Tactics: send notifications to potential vendors – Evaluation Techniques: scoring rubric; attendance sheet
Sample• GOAL: Implement a new learning management system. – Objective: By end of FY2012, 50% of all faculty will have completed training in the new LMS. – Tactics: e-mail faculty; have a variety of sessions; send reminder notices; request registration – Evaluation Techniques: attendance sheets; keep a training database; training evaluation survey
Timeline• Establish a timeline, with realistic and attainable deadlines.• Gauge appropriate amounts of time on each step of the process.• Choose to either “backwards map” or “forward map” your timeline.
Budget• Think short-term and long-term costs• Factor in professional time commitments• Budgetary information for: – Project preparation costs – Project implementation costs – Ongoing/ maintenance costs
Awareness: Spreading the Word!!• Keep the LMS in front of the groups at all times.• Inform the campus about what is going on.• Alert groups of all changes with the project and new information. – Major changes require major communication – Minor changes can use minor communication
Onlin Mentoring Face-to-e Face Self-Support Learning Aids Communities Training Peer Coaching CoachingBlended At a Distance Workshops
Fun Technology Doohickies to Make Your Campaign Pop!• Punchbowl (www.punchbowl.com)• Voki (www.voki.com/)• Mass Communication System• Paper Li (http://paper.li/)• Vokle (http://www.vokle.com/)• Animoto (www.animoto.com)• Dipity - http://www.dipity.com/ Other Fun Technologies?
Low-Tech Doohickies to Make Your Campaign Pop!• Door hangers, book marks, magnets, stickers (get them from Office Depot!!)• Fliers• Gift Bags What are• Phone Calls other “low• Sidewalk Chalk tech” ideas?• Personalized Candy Bars• Suggestion Box• Visiting Faculty Offices (“Building Walks”)• Working with Administrative Assistants• Deputizing Internal Evangelists• Letters and postcards
And Even Some “Off the Wall” Ideas• Computer Game Day (Coffee…Tea…and Wii)• Mid-Term Stress Break (Massage, Spa Day)• Tech Spa Day• Tech New Year’s Resolution• LMS Moving Party• Fond Memories – So Long, Farewell Can You Get More Off-the-Wall Than This? Please Share!
Don’t Spin Wheels!!!Many times, some spend too much time in the research andanalysis phase, they delay getting to the communication phase.
Keep in Mind… Blanket strategiesseldom work. Differentgroups require different strategies.
The stage has been set. The plan is ready. Now, it’s time to rock-and-roll by putting the plan into action. That’s the Phase!
Responsibilities in This Phase• Share stories of success and pride from different demographics and groups – Testimonials (video, audio, written)• Document low lights. Give as much information as possible.• Be visible. Be responsive. – Faculty meetings – Dining hall – Walk the halls – Send emails – Student body meetings
Responsibilities in This Phase• Address problems, glitches, and bugs. Do this sooner than later.• If things go wrong, analyze why. (Think back to that risk assessment).• Change plan as necessary.• Document the amount of time spending on different areas.• Build healthy relationships with stakeholders.
Hey Now!!Don’t become so engaged in training that you forget outreach.
What are the glows? What are the grows? Was this a success or failure? That’s the Phase!
Evaluation• Evaluate continually. Don’t wait until the very end to evaluate!!• Use the evaluation techniques identified in the objectives area. Make modifications, if necessary.• Don’t be an onion-skin!!!• Consider a 360-model.• Report and share the outcomes of your evaluation.• Would you believe this is the part most people skip or do not complete???