A car leasing company based in Grand Prairie, Texas, D&M Auto Leasing has an additional presence in the Houston, Dallas, and Fort Worth areas. D&M Leasing takes a personal approach to working with its clients and attributes 75 percent of its business to repeat customers. In order for a company to retain a customer base, the following customer service best practices can be implemented.

1. THREE CUSTOMER
SERVICE BEST
PRACTICES
By D&M Leasing

2. Introduction
 A car leasing company based in Grand Prairie, Texas,
D&M Auto Leasing has an additional presence in the
Houston, Dallas, and Fort Worth areas. D&M Leasing
takes a personal approach to working with its clients
and attributes 75 percent of its business to repeat
customers. In order for a company to retain a
customer base, the following customer service best
practices can be implemented.
1. Attentive listening: To provide excellent customer
service, a business must determine how it can best
fulfill clients’ wishes. Actively engaging with customers
by asking constructive questions, then listening
carefully to the answers, can help a business provide
buyers with products or services that suit their needs.

3. Customer Service Best
Practices
 2. Problem solving: A business with excellent
customer service looks for ways to help its clients,
even when it requires extra effort. Enthusiastically
finding creative ways to surmount hurdles during
the sales process can make clients feel cared for,
which lies at the heart of customer service.
3. Long-term communication: To persuade first-
time customers to become return customers, a
business can reach out for feedback after a
purchase. Keeping in contact after a sale is made
shows clients that a business is interested in the
quality of its product.