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A Useful Tool: The Cost of Poor
Quality
Surgical Business Model
Innovation.com
Intro
•
•
•
•
•
•
•

Lean & Six Sigma in Healthcare—why bother?
The DMAIC pathway once over lightly
Not all the tools all ...
Lean & Six Sigma in Healthcare—why
bother?
• Cost data & quality data for US healthcare
• Usually perform at 1 defect / 10...
“DMAIC”
Not all the tools all the time
•
•
•
•
•

The “belt system”
Standard tollgates at each DMAIC step
don’t need all the tools...
The project charter and the COPQ
•
•
•
•
•

Who are the stakeholders?
Importance of finance team
COPQ from shared data
Med...
Drilling down on the COPQ
•
•
•
•
•
•

Cost data from finance
The “4 buckets”
Internal failures
External failures
Costs of...
Some interesting thoughts on the
COPQ
•
•
•
•
•
•

KEY to project success
Usually cheaper to be compliant
Challenges with ...
Closing thoughts
•
•
•
•
•
•
•

Lean & Six Sigma in Healthcare—why bother?
The DMAIC pathway once over lightly
Not all the...
More info:
www.surgicalbusinessmodelinnovation.com
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  1. 1. A Useful Tool: The Cost of Poor Quality Surgical Business Model Innovation.com
  2. 2. Intro • • • • • • • Lean & Six Sigma in Healthcare—why bother? The DMAIC pathway once over lightly Not all the tools all the time The project charter and the COPQ Drilling down on the COPQ Some interesting thoughts on the COPQ Closing thoughts
  3. 3. Lean & Six Sigma in Healthcare—why bother? • Cost data & quality data for US healthcare • Usually perform at 1 defect / 1000 opportunities • If that were good enough… • High stakes field like healthcare • Mine as well try something • NOT just for manufacturing
  4. 4. “DMAIC”
  5. 5. Not all the tools all the time • • • • • The “belt system” Standard tollgates at each DMAIC step don’t need all the tools all the time Project charter most commonly used Elements of the project charter
  6. 6. The project charter and the COPQ • • • • • Who are the stakeholders? Importance of finance team COPQ from shared data Median value $250k (Villanova) Vital to “manage up”
  7. 7. Drilling down on the COPQ • • • • • • Cost data from finance The “4 buckets” Internal failures External failures Costs of surveillance Costs of prevention—(ROI)
  8. 8. Some interesting thoughts on the COPQ • • • • • • KEY to project success Usually cheaper to be compliant Challenges with “who is the customer” Attracts attention to the project Surprisingly large for healthcare projects Focuses team on project charter, scope, and size of project
  9. 9. Closing thoughts • • • • • • • Lean & Six Sigma in Healthcare—why bother? The DMAIC pathway once over lightly Not all the tools all the time The project charter and the COPQ Drilling down on the COPQ Some interesting thoughts on the COPQ Closing thoughts
  10. 10. More info: www.surgicalbusinessmodelinnovation.com

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