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Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
Usability Testing 101 Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide  Dmitry Nekrasovski Open T...
Agenda Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
Introduction <ul><ul><li>us·a·bil·i·ty  / [ yoo -z uh- bil -i-tee]  n. </li></ul></ul><ul><ul><li>the extent to which  use...
Introduction <ul><ul><li>us·a·bil·i·ty test·ing  / [ yoo -z uh- bil -i-tee  tes -ting]  n. </li></ul></ul><ul><ul><li>the ...
Introduction Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide  http://www.youtube.com/watch?v=SFw...
Introduction <ul><ul><li>What did you notice? </li></ul></ul><ul><ul><li>Any questions? </li></ul></ul>Copyright © Open Te...
Introduction <ul><ul><li>Key principles of usability testing </li></ul></ul><ul><ul><li>Based on  tasks  that relate to us...
Introduction <ul><ul><li>Key principles of usability testing </li></ul></ul><ul><ul><li>Based on tasks that relate to user...
Introduction <ul><ul><li>Key principles of usability testing </li></ul></ul><ul><ul><li>Based on tasks that relate to user...
Introduction <ul><ul><li>Key principles of usability testing </li></ul></ul><ul><ul><li>Based on tasks that relate to user...
Agenda Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
Introduction <ul><ul><li>Who is involved in usability testing? </li></ul></ul><ul><ul><li>Participant  – the user helping ...
Doing usability testing <ul><ul><li>What to do if you’re the facilitator </li></ul></ul>Copyright © Open Text Corporation ...
Doing usability testing <ul><ul><li>What to do if you’re the facilitator </li></ul></ul><ul><ul><li>Determine the goals of...
Doing usability testing <ul><ul><li>What to do if you’re the facilitator </li></ul></ul><ul><ul><li>Determine the goals of...
Doing usability testing <ul><ul><li>What to do if you’re the facilitator </li></ul></ul><ul><ul><li>Determine the goals of...
Doing usability testing <ul><ul><li>What to do if you’re the facilitator </li></ul></ul><ul><ul><li>Determine the goals of...
Doing usability testing <ul><ul><li>What to do if you’re the facilitator </li></ul></ul><ul><ul><li>Determine the goals of...
Doing usability testing <ul><ul><li>What to do if you’re the facilitator </li></ul></ul><ul><ul><li>Determine the goals of...
Doing usability testing <ul><ul><li>What to do if you’re the observer </li></ul></ul>Copyright © Open Text Corporation 200...
Doing usability testing <ul><ul><li>What to do if you’re the observer </li></ul></ul><ul><ul><li>Listen, watch, and be qui...
Doing usability testing <ul><ul><li>What to do if you’re the observer </li></ul></ul><ul><ul><li>Listen, watch, and be qui...
Doing usability testing <ul><ul><li>What to do if you’re the observer </li></ul></ul><ul><ul><li>Listen, watch, and be qui...
Doing usability testing <ul><ul><li>What to do if you’re the observer </li></ul></ul><ul><ul><li>Listen, watch, and be qui...
Agenda Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
Hands-On Exercise <ul><ul><li>You will be handed out red, yellow, and blue cards. </li></ul></ul><ul><ul><li>Facilitator  ...
Hands-On Exercise <ul><ul><li>Goal: </li></ul></ul><ul><ul><li>Evaluate how easy it is to use the alarm function on a watc...
Hands-On Exercise <ul><ul><li>Which brand of watch did you test? </li></ul></ul><ul><ul><li>How many of the 3 tasks did yo...
Hands-On Exercise <ul><ul><li>For each brand, let’s calculate: </li></ul></ul><ul><ul><li>Completion rate  (measure of eff...
Hands-On Exercise <ul><ul><li>What was your experience like in your roles? </li></ul></ul><ul><ul><li>Any questions? </li>...
Agenda Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
Interpreting test results <ul><ul><li>Review findings as soon as possible </li></ul></ul>Copyright © Open Text Corporation...
Interpreting test results <ul><ul><li>Review findings as soon as possible </li></ul></ul><ul><ul><li>Ignore “kayak problem...
Interpreting test results <ul><ul><li>Review findings as soon as possible </li></ul></ul><ul><ul><li>Ignore “kayak” proble...
Interpreting test results <ul><ul><li>Review findings as soon as possible </li></ul></ul><ul><ul><li>Ignore “kayak” proble...
Agenda Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
Summary <ul><ul><li>What you have learned </li></ul></ul><ul><ul><li>Key principles of usability testing </li></ul></ul><u...
Thank You Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
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Usability Testing 101

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Usability Testing 101

  1. 1. Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  2. 2. Usability Testing 101 Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide Dmitry Nekrasovski Open Text User Experience Design
  3. 3. Agenda Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  4. 4. Introduction <ul><ul><li>us·a·bil·i·ty / [ yoo -z uh- bil -i-tee] n. </li></ul></ul><ul><ul><li>the extent to which users can </li></ul></ul><ul><ul><li>use a system to achieve their goals </li></ul></ul><ul><ul><li>with efficiency , effectiveness , and satisfaction </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  5. 5. Introduction <ul><ul><li>us·a·bil·i·ty test·ing / [ yoo -z uh- bil -i-tee tes -ting] n. </li></ul></ul><ul><ul><li>the process of evaluating a system’s usability </li></ul></ul><ul><ul><li>with representative users </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  6. 6. Introduction Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide http://www.youtube.com/watch?v=SFwU_rvMBaE&
  7. 7. Introduction <ul><ul><li>What did you notice? </li></ul></ul><ul><ul><li>Any questions? </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  8. 8. Introduction <ul><ul><li>Key principles of usability testing </li></ul></ul><ul><ul><li>Based on tasks that relate to user goals </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  9. 9. Introduction <ul><ul><li>Key principles of usability testing </li></ul></ul><ul><ul><li>Based on tasks that relate to user goals </li></ul></ul><ul><ul><li>Can be done at any time (but the earlier, the better!) </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  10. 10. Introduction <ul><ul><li>Key principles of usability testing </li></ul></ul><ul><ul><li>Based on tasks that relate to user goals </li></ul></ul><ul><ul><li>Can be done at any time </li></ul></ul><ul><ul><li>Can be quantitative or qualitative </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  11. 11. Introduction <ul><ul><li>Key principles of usability testing </li></ul></ul><ul><ul><li>Based on tasks that relate to user goals </li></ul></ul><ul><ul><li>Can be done at any time </li></ul></ul><ul><ul><li>Can be qualitative or quantitative </li></ul></ul><ul><ul><li>Requires only a few representative users </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  12. 12. Agenda Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  13. 13. Introduction <ul><ul><li>Who is involved in usability testing? </li></ul></ul><ul><ul><li>Participant – the user helping to test the system </li></ul></ul><ul><ul><li>Facilitator – the person conducting the test </li></ul></ul><ul><ul><li>Observer – may take notes or just watch </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  14. 14. Doing usability testing <ul><ul><li>What to do if you’re the facilitator </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  15. 15. Doing usability testing <ul><ul><li>What to do if you’re the facilitator </li></ul></ul><ul><ul><li>Determine the goals of the test </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  16. 16. Doing usability testing <ul><ul><li>What to do if you’re the facilitator </li></ul></ul><ul><ul><li>Determine the goals of the test </li></ul></ul><ul><ul><li>Plan all aspects of the test </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  17. 17. Doing usability testing <ul><ul><li>What to do if you’re the facilitator </li></ul></ul><ul><ul><li>Determine the goals of the test </li></ul></ul><ul><ul><li>Plan all aspects of the test </li></ul></ul><ul><ul><li>Try it yourself first </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  18. 18. Doing usability testing <ul><ul><li>What to do if you’re the facilitator </li></ul></ul><ul><ul><li>Determine the goals of the test </li></ul></ul><ul><ul><li>Plan all aspects of the test </li></ul></ul><ul><ul><li>Try it yourself first </li></ul></ul><ul><ul><li>Remind participants to think out loud </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  19. 19. Doing usability testing <ul><ul><li>What to do if you’re the facilitator </li></ul></ul><ul><ul><li>Determine the goals of the test </li></ul></ul><ul><ul><li>Plan all aspects of the test </li></ul></ul><ul><ul><li>Try it yourself first </li></ul></ul><ul><ul><li>Remind participants to think out loud </li></ul></ul><ul><ul><li>Don’t hint - probe </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  20. 20. Doing usability testing <ul><ul><li>What to do if you’re the facilitator </li></ul></ul><ul><ul><li>Determine the goals of the test </li></ul></ul><ul><ul><li>Plan all aspects of the test </li></ul></ul><ul><ul><li>Try it yourself first </li></ul></ul><ul><ul><li>Remind participants to think out loud </li></ul></ul><ul><ul><li>Don’t hint - probe </li></ul></ul><ul><ul><li>Show empathy </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  21. 21. Doing usability testing <ul><ul><li>What to do if you’re the observer </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  22. 22. Doing usability testing <ul><ul><li>What to do if you’re the observer </li></ul></ul><ul><ul><li>Listen, watch, and be quiet </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  23. 23. Doing usability testing <ul><ul><li>What to do if you’re the observer </li></ul></ul><ul><ul><li>Listen, watch, and be quiet </li></ul></ul><ul><ul><li>Know what to look for </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  24. 24. Doing usability testing <ul><ul><li>What to do if you’re the observer </li></ul></ul><ul><ul><li>Listen, watch, and be quiet </li></ul></ul><ul><ul><li>Know what to look for </li></ul></ul><ul><ul><li>Pay attention to actions and explanations, not opinions </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  25. 25. Doing usability testing <ul><ul><li>What to do if you’re the observer </li></ul></ul><ul><ul><li>Listen, watch, and be quiet </li></ul></ul><ul><ul><li>Know what to look for </li></ul></ul><ul><ul><li>Pay attention to actions and explanations, not opinions </li></ul></ul><ul><ul><li>Keep an open mind </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  26. 26. Agenda Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  27. 27. Hands-On Exercise <ul><ul><li>You will be handed out red, yellow, and blue cards. </li></ul></ul><ul><ul><li>Facilitator Observer Participant </li></ul></ul><ul><ul><li>Break into groups of 3 so that each group has 1 card of each color </li></ul></ul><ul><ul><li>Once you’re in a group, go over the instructions on your card </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  28. 28. Hands-On Exercise <ul><ul><li>Goal: </li></ul></ul><ul><ul><li>Evaluate how easy it is to use the alarm function on a watch. </li></ul></ul><ul><li>Tasks: </li></ul><ul><li>Set the watch time to 5:17 PM. </li></ul><ul><li>Set the alarm so that it goes off in 2 minutes. </li></ul><ul><li>Turn off the alarm once it chimes. </li></ul><ul><li>Post-test question: </li></ul><ul><li>“ On a scale from 1 to 5, where 1 is very difficult and 5 is very </li></ul><ul><li>easy, how easy did you find using the watch?” </li></ul><ul><li>Write down # of tasks completed and participant’s answer </li></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  29. 29. Hands-On Exercise <ul><ul><li>Which brand of watch did you test? </li></ul></ul><ul><ul><li>How many of the 3 tasks did your participant complete? </li></ul></ul><ul><ul><li>What was your participant’s answer to the post-test question? </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  30. 30. Hands-On Exercise <ul><ul><li>For each brand, let’s calculate: </li></ul></ul><ul><ul><li>Completion rate (measure of effectiveness) </li></ul></ul><ul><ul><li>Perceived ease of use rating (measure of satisfaction) </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  31. 31. Hands-On Exercise <ul><ul><li>What was your experience like in your roles? </li></ul></ul><ul><ul><li>Any questions? </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  32. 32. Agenda Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  33. 33. Interpreting test results <ul><ul><li>Review findings as soon as possible </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  34. 34. Interpreting test results <ul><ul><li>Review findings as soon as possible </li></ul></ul><ul><ul><li>Ignore “kayak problems” </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  35. 35. Interpreting test results <ul><ul><li>Review findings as soon as possible </li></ul></ul><ul><ul><li>Ignore “kayak” problems </li></ul></ul><ul><ul><li>Resist the impulse to add things </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  36. 36. Interpreting test results <ul><ul><li>Review findings as soon as possible </li></ul></ul><ul><ul><li>Ignore “kayak” problems </li></ul></ul><ul><ul><li>Resist the impulse to add things </li></ul></ul><ul><ul><li>Address the “low-hanging fruit” first </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  37. 37. Agenda Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  38. 38. Summary <ul><ul><li>What you have learned </li></ul></ul><ul><ul><li>Key principles of usability testing </li></ul></ul><ul><ul><li>Importance of goals and tasks </li></ul></ul><ul><ul><li>The roles of the facilitator and the observer </li></ul></ul><ul><ul><li>How to conduct a simple usability test </li></ul></ul><ul><ul><li>How to interpret test results </li></ul></ul>Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide
  39. 39. Thank You Copyright © Open Text Corporation 2008 - 2009. All rights reserved. Slide

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