superhuman-performance

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superhuman-performance

  1. 1. Friday, November 18, 2011
  2. 2. Superhuman Performance Utilizing Your Gifts To Perform At Extraordinary Levels By Derrick l.Miles Contributors: George Fraser Genma Holmes Dave KahleFriday, November 18, 2011
  3. 3. Takeaways – Define Superhuman Performance – Identify some of the Gifts that lead to Superhuman Performance – Real-world examples from corporate leaders and how they utilized their own Gifts to rapidly improve Leadership, Sales and Customer ServiceFriday, November 18, 2011
  4. 4. Superhuman Performance Defined Superhuman performance occurs when all of our staff have an opportunity to do what they do well everydayFriday, November 18, 2011
  5. 5. Free Book Series Giveaway! Which organization in 2002 reported that approximately 75% of current workers are not engaged or actively disengaged from their jobs. a) USA Today b) Wall Street Journal c) Corporate Executive Board d) Gallup PollFriday, November 18, 2011
  6. 6. Types of Marketplace Gifts – thousands of hours of research and hundreds of interviews with executives, entrepreneurs, celebrities and faith- based leaders – administration, compassion, craftsmanship, discernment, encouragement, faith, giving, helps, hospitality, knowledge, leadership, teaching, wisdom and writingFriday, November 18, 2011
  7. 7. Friday, November 18, 2011
  8. 8. Why we haven’t achieved Superhuman Performance – Approximately 75% of our workforce is not engaged or actively disengaged – $350B in lost productivity – Majority of our teams work out of obligation – The best year of productivity for the lion’s share of our workers is year one!Friday, November 18, 2011
  9. 9. Friday, November 18, 2011
  10. 10. We do have some Superhuman Performers – approximately 25% of our teams are energetic, creative, motivated and engaged – these workers have an opportunity to do what they do well everyday – they are using their GIFT! – What we do well is our Gift...Friday, November 18, 2011
  11. 11. Friday, November 18, 2011
  12. 12. Free Book Series Giveaway! Which subset below are considered Gifts your workers bring to the marketplace a) Leadership, Customer Service and Sales b) Hospitality, Teaching and Leadership c) Hospitality, People Skills and Encouragement d) People Skills, Curiosity and EducationFriday, November 18, 2011
  13. 13. Types of Marketplace Gifts That Lead to Superhuman Performance – thousands of hours of research and hundreds of interviews with executives, entrepreneurs, celebrities and faith- based leaders – administration, compassion, craftsmanship, discernment, encouragement, faith, giving, helps, hospitality, knowledge, leadership, teaching, wisdom and writingFriday, November 18, 2011
  14. 14. Friday, November 18, 2011
  15. 15. Marketplace gifts in action – Leadership • motivate others to perform to the best of their abilities – Teaching • give attention to detail and accuracy – Hospitality • provide an environment where people feel valued and cared forFriday, November 18, 2011
  16. 16. Leadership George Fraser Chairman/CEO FraserNetFriday, November 18, 2011
  17. 17. Free Book Series Giveaway! What percentage of workers have a Gift of Leadership a) 30% b) 18% c) 45% d) 12%Friday, November 18, 2011
  18. 18. leadership Gift – How to recruit and retain highly motivated employees • Partnership • Recruit Other Gifts – How to develop more top performers and leverage their success across the organization • Give A Lot of Responsibility • Learn From FailureFriday, November 18, 2011
  19. 19. Friday, November 18, 2011
  20. 20. teaching Dave Kahle President The DaCo CorporationFriday, November 18, 2011
  21. 21. Friday, November 18, 2011
  22. 22. Free Book Series Giveaway! What was the name of Dave Kahle’s latest book? a) The Six Hat Salesperson b) Question Your Way To Sales Success c) How To Sell Anything to Anyone Anytime d) 10 Secrets for Time ManagementFriday, November 18, 2011
  23. 23. Teaching: extraordinary sales production – How to generate more leads and close larger deals faster • engage – How to anticipate customer needs and more effectively up-sell • understand customers deeper needsFriday, November 18, 2011
  24. 24. hospitality Genma Holmes Chief Executive Officer GSH ConsultingFriday, November 18, 2011
  25. 25. hospitality: exceptional Customer Service – How to efficiently resolve customer service issues while reducing support requests • Hire People With The Gift of Hospitality – How to increase customer loyalty and generate more business from existing clients • Be a ServantFriday, November 18, 2011
  26. 26. Friday, November 18, 2011
  27. 27. Free Book Series Giveaway! What company was #1 on MSN Money customer service hall of shame in 2010? a) AOL b) Bank Of America c) Comcast d) Sprint NextelFriday, November 18, 2011
  28. 28. – Leadership • internal motivation – teaching • Sales – Hospitality • Customer ServiceFriday, November 18, 2011
  29. 29. Types of Marketplace Gifts – thousands of hours of research and hundreds of interviews with executives, entrepreneurs, celebrities and faith- based leaders – administration, compassion, craftsmanship, discernment, encouragement, faith, giving, helps, hospitality, knowledge, leadership, teaching, wisdom and writingFriday, November 18, 2011
  30. 30. Friday, November 18, 2011

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