Build Better Business Relationships

1. Words are Capital Build Better Business Relationships

2. The Concept Improve the communications skills of your executive team, sales, marketing, customer service – anyone! The Opportunity Increase sales Reduce cost of sales Accelerate the sales process Improve employee productivity Strengthen relationships with Customers Colleagues Friends and Family Understand what people are really saying Become aware Observe Listen Feel Understand Executive Summary 8/23/2010 2 Words are Capital

3. What We’ll Cover Today The Open Channel Communications System How It Works The Seminars The Presenters Build better business relationships! 8/23/2010 3 Words are Capital

4. Developed by Hugh Morris, MA 30 years private practice experience Retired U.S. Army Lieutenant Colonel Designed to enable anyone to build strong business relationships (increasing sales and improving brand loyalty) with their customers, colleagues, friends and family through: Rapid rapport establishment Clear, effective communications The Open Channel Communications System 8/23/2010 4 Words are Capital

5. The Open Channel Communications System gives attendees a communications toolkit that enables them to: Determine the best mode of communicating ideas to the customer/prospect quickly and easily Use language that the customer/prospect will understand and relate to Make effective cold calls Fill in the information gaps that customers/prospects often omit Improve the ratio of positive responses through use of verbal and nonverbal queues How It Works 8/23/2010 5 Words are Capital

6. The Open Channel Communications System consists of 5 segments presented over 4 days in 2 seminars. Designed to be highly interactive with ample time allotted for practice in using new communications skills The Seminars 8/23/2010 6 Words are Capital

7. What They’ll Learn 8/23/2010 7 Words are Capital

8. Hugh Morris, MA 30 years private practice experience Retired U.S. Army Lieutenant Colonel Deb Mielke 25+ years in sales and marketing Accomplished speaker Published author Chari Morris Certified teacher 20 years experience in development of improved interpersonal communications The Presenters 8/23/2010 8 Words are Capital

9. Better communications can: Increase sales Strengthen customer loyalty Reduce the cost of sales Improve productivity Let us show you how we can make your sales and marketing organizations master communicators in just 4 days! Make Language YOUR Company’s Advantage 8/23/2010 9 Words are Capital

10. Words Are Capital 972-529-9719 dmielke@wordsarecapital.com Contact Us 8/23/2010 10 Words are Capital