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SERVICE                 LEVELDavid Marquês FranciscoJosé António Capela DiasPedro Miguel Francisco GasparSérgio Dias Martins
2"
what is it?The portion of the Businessperspective that representsqualitative and quantitativecharacteristics of a service.
the service level can be divided in four models
Human(Computer"Interac1on,"Final"Presenta1on"   5"
-  Environmental Standards-  Tangibility-  Empathy-  Communication           Human(Computer"Interac1on,"Final"Presenta1on"...
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other                                                sidebar with                                                for each ...
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forto     to      for            Human(Computer"Interac1on,"Final"Presenta1on"   39"
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Time necessary to perform a simple task in the editor              Human(Computer"Interac1on,"Final"Presenta1on"   41"
Necessary information to perform a simple task in the editor                 Human(Computer"Interac1on,"Final"Presenta1on"...
Evaluation of several characteristics of the editor            Human(Computer"Interac1on,"Final"Presenta1on"   43"
Overall rating of the editor Human(Computer"Interac1on,"Final"Presenta1on"   44"
Human(Computer"Interac1on,"Final"Presenta1on"   47"
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Service level

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This was made by David Francisco, José Capela, Pedro Gaspar and Sérgio Martins for the Human-Computer Interaction course at DEI-UC (dei.uc.pt​). The website design was inspired from Matthew Farag's wonderful work (m.madebycanvas.com).

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Service level

  1. 1. SERVICE LEVELDavid Marquês FranciscoJosé António Capela DiasPedro Miguel Francisco GasparSérgio Dias Martins
  2. 2. 2"
  3. 3. what is it?The portion of the Businessperspective that representsqualitative and quantitativecharacteristics of a service.
  4. 4. the service level can be divided in four models
  5. 5. Human(Computer"Interac1on,"Final"Presenta1on" 5"
  6. 6. -  Environmental Standards-  Tangibility-  Empathy-  Communication Human(Computer"Interac1on,"Final"Presenta1on" 6"
  7. 7. Human(Computer"Interac1on,"Final"Presenta1on" 7"
  8. 8. Human(Computer"Interac1on,"Final"Presenta1on" 8"
  9. 9. Human(Computer"Interac1on,"Final"Presenta1on" 9"
  10. 10. Human(Computer"Interac1on,"Final"Presenta1on" 10"
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  13. 13. Human(Computer"Interac1on,"Final"Presenta1on" 13"
  14. 14. Human(Computer"Interac1on,"Final"Presenta1on" 14"
  15. 15. other sidebar with for each attributeHuman(Computer"Interac1on,"Final"Presenta1on" 15"
  16. 16. Human(Computer"Interac1on,"Final"Presenta1on" 16"
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  22. 22. Human(Computer"Interac1on,"Final"Presenta1on" 22"
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  24. 24. Human(Computer"Interac1on,"Final"Presenta1on" 24"
  25. 25. Human(Computer"Interac1on,"Final"Presenta1on" 25"
  26. 26. Human(Computer"Interac1on,"Final"Presenta1on" 26"
  27. 27. Human(Computer"Interac1on,"Final"Presenta1on" 27"
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  29. 29. Human(Computer"Interac1on,"Final"Presenta1on" 29"
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  31. 31. Human(Computer"Interac1on,"Final"Presenta1on" 31"
  32. 32. Human(Computer"Interac1on,"Final"Presenta1on" 32"
  33. 33. Human(Computer"Interac1on,"Final"Presenta1on" 33"
  34. 34. Human(Computer"Interac1on,"Final"Presenta1on" 34"
  35. 35. Human(Computer"Interac1on,"Final"Presenta1on" 35"
  36. 36. Human(Computer"Interac1on,"Final"Presenta1on" 36"
  37. 37. Human(Computer"Interac1on,"Final"Presenta1on" 37"
  38. 38. Human(Computer"Interac1on,"Final"Presenta1on" 38"
  39. 39. forto to for Human(Computer"Interac1on,"Final"Presenta1on" 39"
  40. 40. Human(Computer"Interac1on,"Final"Presenta1on" 40"
  41. 41. Time necessary to perform a simple task in the editor Human(Computer"Interac1on,"Final"Presenta1on" 41"
  42. 42. Necessary information to perform a simple task in the editor Human(Computer"Interac1on,"Final"Presenta1on" 42"
  43. 43. Evaluation of several characteristics of the editor Human(Computer"Interac1on,"Final"Presenta1on" 43"
  44. 44. Overall rating of the editor Human(Computer"Interac1on,"Final"Presenta1on" 44"
  45. 45. Human(Computer"Interac1on,"Final"Presenta1on" 47"

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