Lessons in Communication     Marrying Western Business Philosophy                       & Chinese Culture                 ...
  Popular   Misconceptions  Research   Methodology  Themes    covered in the book  Communication  Culture  Misunders...
•  China is fundamentally “different”•  Only locals can truly understand and manage the Chinese  system•  The body of law ...
  Experience:             Four years of observations, study, & analysis  Surveys   & Interviews  Survey   Recipients: ...
  Performance Management  Participatory Management  Compensation  Morale  Office Culture (the Informal Network)  Problem-S...
    It works in New York &     London, so it will work in     China, right? WRONG !    Contracts are often the first    ...
  Misunderstandings: lack of knowledge of  Chinese culture, history, language  Culture   Confusion: To strengthen  commu...
1)  Accountability: maintain morals2)  Prepare, Prepare, Prepare3)  Focus on Values4)  Ethics5)  Do not make assumptions6)...
I hope you enjoy the book!Book Reviews, Comments, Video Clips, TV Interviews, and               more available on my websi...
Courtesy: Korn/Ferry
America Chamber of Commerce (HK)
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America Chamber of Commerce (HK)

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Book Lecture at the American Chamber of Commerce in Hong Kong

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America Chamber of Commerce (HK)

  1. 1. Lessons in Communication Marrying Western Business Philosophy & Chinese Culture AmCham Hong Kong Douglas Menelly October 26, 2010
  2. 2.   Popular Misconceptions  Research Methodology  Themes covered in the book  Communication  Culture  Misunderstandings  Heuristics – “Takeaways”
  3. 3. •  China is fundamentally “different”•  Only locals can truly understand and manage the Chinese system•  The body of law in China is limited and/or incomplete•  Focus on financial metrics is key – administration and compliance are secondary considerations•  If problems arise, they are “fixable” because the system is “flexible”
  4. 4.   Experience: Four years of observations, study, & analysis  Surveys & Interviews  Survey Recipients:   20-questions   Distributed to 30 Western Executives   Multiple industries   PRD - Shenzhen, Shanghai, Guangzhou
  5. 5.   Performance Management  Participatory Management  Compensation  Morale  Office Culture (the Informal Network)  Problem-Solving, Decision-Making, & Critical Analysis  Independent Thinking & Creativity
  6. 6.   It works in New York & London, so it will work in China, right? WRONG !  Contracts are often the first step for a relationship in China, not the first step in executing a deal  Chinese Culture & Western Business collide – what next?  Crash Course for Foreigners
  7. 7.   Misunderstandings: lack of knowledge of Chinese culture, history, language  Culture Confusion: To strengthen communication and relationships, foreigners need to study the culture and history  Assumptions: Westerners working in China are not “at home” and wrongly make many assumptions on how to work with a Chinese business partner or company
  8. 8. 1)  Accountability: maintain morals2)  Prepare, Prepare, Prepare3)  Focus on Values4)  Ethics5)  Do not make assumptions6)  Be patient7)  Ask Chinese friends for advice8)  Study the culture9)  Learn Mandarin10)  Ask Questions!
  9. 9. I hope you enjoy the book!Book Reviews, Comments, Video Clips, TV Interviews, and more available on my website www.menelly.com doug.menelly@gmail.com
  10. 10. Courtesy: Korn/Ferry

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