Lessons in Communication Marrying Western Business Philosophy & Chinese Culture AmCham Hong Kong Douglas Menelly October 26, 2010
Popular Misconceptions Research Methodology Themes covered in the book Communication Culture Misunderstandings Heuristics – “Takeaways”
• China is fundamentally “different”• Only locals can truly understand and manage the Chinese system• The body of law in China is limited and/or incomplete• Focus on financial metrics is key – administration and compliance are secondary considerations• If problems arise, they are “fixable” because the system is “flexible”
Experience: Four years of observations, study, & analysis Surveys & Interviews Survey Recipients: 20-questions Distributed to 30 Western Executives Multiple industries PRD - Shenzhen, Shanghai, Guangzhou
It works in New York & London, so it will work in China, right? WRONG ! Contracts are often the first step for a relationship in China, not the first step in executing a deal Chinese Culture & Western Business collide – what next? Crash Course for Foreigners
Misunderstandings: lack of knowledge of Chinese culture, history, language Culture Confusion: To strengthen communication and relationships, foreigners need to study the culture and history Assumptions: Westerners working in China are not “at home” and wrongly make many assumptions on how to work with a Chinese business partner or company
1) Accountability: maintain morals2) Prepare, Prepare, Prepare3) Focus on Values4) Ethics5) Do not make assumptions6) Be patient7) Ask Chinese friends for advice8) Study the culture9) Learn Mandarin10) Ask Questions!
I hope you enjoy the book!Book Reviews, Comments, Video Clips, TV Interviews, and more available on my website www.menelly.com email@example.com