Si km nov 10

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  • Paradigm Shift in AS Knowledge Management Improves productivity and consistency of global delivery -For example, our research indicates that approx 40% of deliverables are cut and paste, common sense. Enables IC to be re-used in multiple deliverables and services- For example, we may have IC in an optimization deliverable today, that could be re-used in a design deliverable, and IC Nuggets supports breaking down those silos and enabling re-usePromotes IC quality leveraging Web 2.0 concepts- For example, anyone can easily create, edit, review ratings and quality comments on the IC.Fosters new and innovative uses of IC- For example, if we want to pilot a new deliverable for technology X, lifecycle Y, we can pull all the related IC into that document as a great starting point, eg a Network Management Deliverable, or IPv6 optimization deliverable.Unlocks metrics on IC value and opportunities from usage patterns- For example, as Martin will demonstrate, we get a granular view in near real time of what NCEs are delivering  and customers are demanding. This allows us to focus on filling IC gaps, maintain our best IC and archive our old in support of qualitySupports AS Philosophy of a KM Culture IC is our sustainable competitive differentiator.
  • Si km nov 10

    1. 1. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1 Results through Collaboration and KM at Cisco Doug Madgic Program Manager, Intellectual Capital Management Cisco Services Cisco Services Making Networks Work Better Together.
    2. 2. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2 Agenda  Introduction  12 KM Capabilities  Q&A
    3. 3. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3 the idea of community no longer culture applies to just towns cities or countries
    4. 4. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4 your is wherever you need to interact. community
    5. 5. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5 we believe belongs to everyone. Sustainable Business Practices Networking Academy Make Every Connection a Green Connection Volunteerism community
    6. 6. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6 Market Capitalization Leadership January 1995 November 2005 May 2010 Cisco $10B Top 12 Competitors $71B Cisco $110B Top 11 Competitors $60B Cisco $146B Top 11 Competitors $24B
    7. 7. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7 Market Share Leadership 0% 20% 40% 60% 80% 100% Digital Video: IPTV 63%Cisco/SA 0% 20% 40% 60% 80% 100% Switching: Modular/Fixed Cisco/SA 71% 0% 20% 40% 60% 80% 100% 0% 20% 40% 60% 80% 100% Security Cisco Security 36% 0% 20% 40% 60% 80% 100% Voice Cisco 31% 0% 20% 40% 60% 80% 100% Wireless: LAN Cisco 57% 0% 20% 40% 60% 80% 100% Storage: Area Networks Cisco 25% 0% 20% 40% 60% 80% 100% Routing: Edge/Core/Access Cisco 57% 100% 0% 20% 40% 60% 80% Networked Home Linksys 39% 0% 20% 40% 60% 80% 100% Web Conferencing Cisco/WebEx 50%
    8. 8. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8 culture employees …are our competitive advantage service1/6 engineering1/3 sales1/3 other1/6 employees 68K+ countries 165+ offices 550+
    9. 9. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9 Cisco Services Customer — Partner — Cisco Assess Readiness Design the Solution Implement the Solution Maintain Network Health Plan Implement Operational Excellence Optimize Operate Design Coordinated Planning and Strategy Prepare
    10. 10. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10 Agenda  Introduction  12 KM Capabilities  Q&A
    11. 11. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11 Taking collaboration to new levels with TelePresence Cisco Design Engineer San Jose Cisco Partner London Security Expert India Collaborative Environment
    12. 12. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12 Delivering Value  Boundary spanning and cross-functional collaboration Global theaters, BU, TAC, Sales Enable rapid communication and shared understanding  Channel for AS knowledge infrastructure Locus of knowledge identification, capture and transfer Develop and maintain Rules, IC Nuggets, Leading Practices, etc.  Strengthen AS social fabric Leadership and development opportunities Member recognition  Enhance organizational performance Help manage explosion of information Innovation, tools input and deliverables support Customer Success Thought Leadership Productivity Alignment
    13. 13. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13 Communities Net Tool Efforts Technical Guidance Misc. Project Efforts RBIC Efforts Training Efforts CBIC Efforts Sponsor Manager Lead Lead Leads Lead Lead Lead Extended Team Members Theater Lead Lead
    14. 14. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14 Trusted Content 1. LP Candidate 2. Nominate as LP 3. Screening 4. Review / Develop 5. Format 6. Final approval & Publish
    15. 15. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15 Expertise Automation •Syslog •Config BP •Custom Config •Audit ASTG Infrastructure Rule Broker Customer Data NP Delivery Flow Idea Contribution AS NCE Customer Site CNC Encrypted Data Daily downloads New Idea Rule Manager CoP Members Rule Lifecycle • Idea Creation • Screening • Write IC • Rule Developme nt (STS) • UAT •Feedback- Update
    16. 16. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 16 Portals / Delivery Platforms Nugget Browsing Learning and Collaborating Enable Innovation Innovation Document Builder Quick to compile Nuggets into deliverables Clone projects of live IC IC Nugget Quick to capture once Easier to maintain quality 1 Margin / Productivity / Quality Future Monetization Opportunities 1 1 Multiple Uses Recognition 1 1 Rule Based Service Automation 1 P D I O PDIO
    17. 17. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17© 2010 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialPresentation_ID 17 Reporting
    18. 18. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18 Executive Support
    19. 19. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 19 Accountability
    20. 20. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 20 Facilitation FY’11 Data Center Design Templates Architecture / VT IC Type Contact
    21. 21. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 21 Communications
    22. 22. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 22 Recognition
    23. 23. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 23 A Few Lessons  Small is ok if you show value  Tools are never enough.  Thank your champions  Provide clear guidelines  Integrate into regular reporting processes  Align to execs who can help you carry message  Pick a couple things and do them well  Keep program top of mind for stakeholders  Believe in your message. Passion sells
    24. 24. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 24
    25. 25. © 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 25 Q&A

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