Valentine - what lucy can teach us about Employee Engagement

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A little valentine on employee engagement via Lucy and Willy Wonka

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  • Its so simple. Make chocolates. Sell chcocolates. Customers like chocolates – everyone is happy, right?
  • This is your last chance. If you let one chocolate get by you are fired.
  • Anonymous people will send you work.
  • You can’t see what’s downstream. Your work will be sent down to another anonymous set of people.
  • No training or understanding of how to wrap those chocolates
  • Speed it up a little!
  • Hopeless and desperate
  • This is your last chance. If you let one chocolate get by you are fired.
  • Anonymous people will send you work.
  • You can’t see what’s downstream. Your work will be sent down to another anonymous set of people.
  • Valentine - what lucy can teach us about Employee Engagement

    1. 1. Who wouldn’t love a job in a chocolate factory?
    2. 2. Mean boss lady: This is your last chance.
    3. 3. Let a single chocolate go by unwrapped and you’re fired!
    4. 4. Chocolates will arrive through this window
    5. 5. Wrap them and send them out through that window. GO!
    6. 6. It starts out OK
    7. 7. But go south pretty quickly
    8. 8. Which they struggle to cover up because they are AFRAID
    9. 9. Boss: Looks fine here – lets speed it up!
    10. 10. Oh Ethel, w hat are we gonna do now?
    11. 11. Theobromine #FAIL
    12. 12. What if….
    13. 13. Customers like their chocolate boxes to be beautiful. You’ll wrap the chocolates so the boxers can pack beautiful boxes
    14. 14. I’ll show you how to wrap a chocolate in three moves. Check it out. Any questions?
    15. 15. Make sure to introduce yourselves to the kitchen team and work out the best way to manage the pace
    16. 16. The people in the boxing room depend on you. Make sure you talk to each other constantly to ensure we are making gorgeous little boxes for our customers.
    17. 17. Boss: How are you doing in here – the kitchen is ready to speed up – can you handle it?
    18. 18. “We had a big order come in – do you think you and the other teams can find a way to speed up so we make it in time?
    19. 19. Hey Lucy, I love this job.
    20. 20. Engaged employees: Care about outcomes of their work
    21. 21. Engaged employees: Have a professional and emotional commitment to the work
    22. 22. Engaged employees: Believe that their commitments are generally aligned with their organization’s
    23. 23. Engaged employees: Understand that they have the power to improve outcomes
    24. 24. Employee engagement = how much an employee is willing to do to improve outcomes.
    25. 25. HOW TO ENGAGE EMPLOYEES: 1. Make sure people can see the impact of their work
    26. 26. 2. Make sure people can effect the outcome of their work
    27. 27. 3. Commit leadership to balancing mission and profit
    28. 28. 4. Promote lots of communication – from leadership, to leadership, an d amongst people
    29. 29. Happy valentines day 
    30. 30. I’m @deb_lavoy About I blog at productfour.wordpress.com and CMSWire.com I’m vp of marketing at Jostle Corp jostle.me Jostle makes intranets that work for real organizations. I believe work can work better for people, investors and society

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